Arun Kumar S

DevOps Engineer

Bengaluru, Karnataka, India14 yrs experience

Key Highlights

10 years of experience in Cisco Collaboration technologies.
Expertise in Contact Center and VoIP solutions.
Proven track record in project assurance and delivery.

Stackforce AI infers this person is a Telecommunications expert specializing in Cisco Collaboration and Contact Center solutions.

Contact

Skills

Core Skills

Cisco CollaborationContact Center

Other Skills

Cisco IP phone setupExtension MobilityUCMICMCUCVerint Call recording ServerRTMTTelecommunication ServersDial PeersCVPE911Citrix XenMobileCERCisco Call ManagerVoice over IP (VoIP)

About

A resolute UC Engineer with 10 Years Of Experience in Cisco Collaboration, CUCM, CUP, CUC, IMP, UCCE,SIP, H323,RTP, RTCP, ISDN PRI, Trunking, WebEx, Telecom, Cisco IP Data, Voice, Video, Contact Center, Voicemail, Presence and Cloud. Having work Experience in MS Teams, SBC, Citrix Netscaler Load Balancer and Migration of Microsoft Teams. Experience in design, implementation, management, troubleshooting, configuration of collaboration applications, servers and devices. Worked in Project assurance and Project delivery.

Experience

14 yrs

Total Experience

Average Tenure

Current Experience

Infosys limited

Technology Analyst

Dec 2016 – Present · 9 yrs 6 mos · Bengaluru Area, India

Senior Cisco Contact Center and Network Engineer :
Configuring Cisco IP phone setup
Configuring Extension Mobility feature for Call Center Agents
Configuring Agent Device Profile in UCM
End to end health check up in RTMT
Monitoring complete Telecommunication Servers and TFN before start of the business
Configuring call center agents in ICM,UCM,CUC and Verint Call recording Server
Troubleshooting call center agents issues related to Cisco Finesse
Complete analysis of CDR reports in case of call drop
Coordinating with vendors like Cisco, Verint, Century Link, Telstra & Converge one in case of any server, network, WAN Link or circuit failure to publish RCA
Configuring Dial Peers in Voice gateways & Configured VCS x8.9 version
End to End Call and Screen recording testing for Call center Agents in Verint
Coordinating with network, Backup & Storage team
Configuring Skill Set to Agents in ICM and UCCE servers
Troubleshooting in ICM script incase of issues in call routing
Rerouting TFN to different super trunk
Identifying active calls in CVP and verifying the response from VRU
Completed E911 project with CER
Weekend script hour changes for call center departments
Configured CVP server & have experience in Nice call recording system
Troubleshooting issues with IVR in media servers
Analyzing end to end logs incase of CVP failure
Integrated 3rd party applications with Cisco
Understanding business requirement and developing flow chart and script along with flow of IVR for both inbound & outbound calls
Configured Cisco VG as VXML gateway and Configured VXML server in CVP
Understanding TTS and ASR functionality
Maintaining MDM through Citrix XenMobile