Bijit Das

Operations Associate

Bengaluru, Karnataka, India1 yr 9 mos experience

Key Highlights

CCNA Certified with strong networking expertise.
Proven track record in technical support and customer satisfaction.
Hands-on experience with complex networking protocols.

Stackforce AI infers this person is a Technical Support Engineer with a focus on Networking and IT Operations.

Contact

Skills

Core Skills

Technical SupportCustomer ServiceNetworking

Other Skills

Customer Follow-UpNetwork ServicesRemote TroubleshootingRemote AccessWindowsMicrosoft OfficeSignal Transfer Point (STP)Layer 3Layer 2ICMPNetwork DevicesDefect TrackingOutagesInternet Protocol Suite (TCP/IP)IP Addressing

About

Customer-focused IT professional with experience in technical support, Microsoft 365 administration, and Windows troubleshooting. Skilled in case management, remote assistance, and resolving hardware, software, and account-related issues. Hands-on exposure to networking fundamentals (TCP/IP, DNS, DHCP, VPN) and committed to delivering efficient, empathetic, and reliable support.

Experience

1 yr 9 mos

Total Experience

8 mos

Average Tenure

4 mos

Current Experience

Swire digital centre

IT Operations Executive

Feb 2026 – Present · 4 mos · Bengaluru, Karnataka, India · On-site

Hp

Technical Support Engineer

Mar 2025 – Aug 2025 · 5 mos · Bengaluru, Karnataka, India · Hybrid

Payroll - Adecco
● Provide technical support to commercial customers, specializing in hardware, networking, and OS issue resolution.
● Log and manage customer cases using CDAX, ensuring timely updates and accurate case tracking.
● Deliver remote troubleshooting and arrange replacement of defective laptop parts after diagnosis.
● Demonstrate strong analytical skills to pinpoint root causes and deliver effective solutions.
● Maintain high customer satisfaction through clear communication, effective CRM usage, and escalation handling.
● Promote a Customer-First approach while managing multiple tools and resolving complex issues efficiently.

Customer ServiceTechnical Support

Cisco

Technical Consulting Engineer

Oct 2022 – Oct 2023 · 1 yr · Bengaluru, Karnataka, India · On-site

● Investigated and resolved diverse hardware and software issues by pinpointing their root causes with precision.
● Collaborated on complex networking cases involving OSPF, ISIS, and BGP protocols, contributing to effective problem-solving solutions.
● Demonstrated adeptness in MPLS, L2, and L3 VPN technologies, showcasing a solid grasp of foundational networking principles.
● Leveraged Cisco TAC Tools proficiently to expedite problem resolution processes, ensuring swift and effective troubleshooting.
● Successfully managed upgrades and downgrades of XE and XR devices as necessary, ensuring optimal performance and functionality..
● Conducted rigorous lab tests to replicate and address defects at their core, ensuring comprehensive resolution and minimizing future disruptions.

Technical SupportCustomer Follow-UpNetworking