Sai N

Software Engineer

United States0 mo experience

AI Enabled

Key Highlights

7+ years of experience in .NET development.
Expertise in AI-driven automation solutions.
Strong background in ServiceNow customization and integration.

Stackforce AI infers this person is a SaaS-focused developer with deep expertise in ServiceNow and automation technologies.

Contact

Skills

Core Skills

ServicenowAi-driven AutomationChange ManagementGrcIncident Management

Other Skills

JavaScriptHTML5REST APISQLReact.jsASP.NET.NET CoreC#Entity FrameworkWeb APISQL ServerMySQLOracleAngularBootstrap

About

Experienced .NET Developer with over 7+ years of hands-on expertise in designing, developing, and maintaining complex web and desktop applications using Microsoft technologies. Proficient in ASP.NET, .NET Core, C#, Entity Framework, and Web API, with strong capabilities in database management using SQL Server, MySQL, and Oracle. Skilled in building responsive front-end interfaces with Angular, React, and Bootstrap, and delivering cloud-based solutions using Azure and AWS. Well-versed in microservices architectures, Docker, and Kubernetes for containerization and deployment. Adept at working in Agile environments, driving cross-functional collaboration, and utilizing CI/CD pipelines with tools like Azure DevOps, Jenkins, and GitLab CI. Committed to writing scalable, secure, and high-performance code, with a strong focus on test-driven development (TDD) and unit testing using NUnit and MSTest. Demonstrates excellent problem-solving skills, effective communication, and a results-oriented approach to meet business requirements and exceed expectations. Strong hands-on experience in developing RESTful APIs, implementing microservices architecture, and troubleshooting multi-tiered solutions across various technical stacks.

Experience

0 mo

Total Experience

Average Tenure

Current Experience

Bank of america

Senior ServiceNow Developer

Oct 2022 – Present · 3 yrs 8 mos · Remote

Designed, developed, and implemented AI-driven automation solutions within the ServiceNow platform, specializing in the Automation Module with GenAI experience.
Leveraged Generative AI technologies to enhance automation capabilities, streamline processes, and deliver actionable insights, such as workflow optimization, anomaly detection, and predictive analytics.
Collaborated with stakeholders to gather requirements, translating them into technical specifications and AI-driven solutions.
Integrated NOW Assist with ITSM and ITOM modules, enabling AI-driven recommendations for incident resolution and change management.
Designed and implemented Now Assist for intelligent IT service automation, enabling predictive insights and reducing ticket backlogs.
Developed REST API integrations to fetch and analyze historical ticket data, feeding NOW Assist AI models for enhanced accuracy.
Develop, maintain custom ServiceNow applications, integrations focused on automation.
Developed automated KB article publishing workflows, ensuring real-time documentation updates from resolved incidents and known errors.
Utilized Process Mining techniques to analyze existing ITSM workflows, identify bottlenecks, and implement data-driven improvements.
Apply ITIL v3 practices to align ServiceNow solutions with standardized service management processes.

JavaScriptHTML5AI-driven automationREST APIServiceNow

State of delaware

Senior ServiceNow Developer

Jan 2021 – Sep 2022 · 1 yr 8 mos · Remote

Implemented Incident, Problem, Change, and Knowledge Management.
Designed workflows for Change Management and various homepages for Admin and ITIL users.
Design the Workflow, Flow Designers to manage the Process after Catalog Items submitted.
Developed, modified UI pages, widgets, portals using JavaScript, HTML, CSS, UI policies
Designed, configured ServiceNow integrations, XML, REST, SOAP web services, secure data.
Developed various scripts, Client Scripts, Business Rules, Script Includes, UI Scripts, and UI Policies.
Customized table forms using UI Policies, Client Scripts, and UI Actions.
Implemented Data Sources, created transform maps to import data into ServiceNow
Customized Incident/Problem/Change/Service catalog applications using Business rules, Client scripts, Workflows.
Responsible in building Catalog items and Record producers, building SLA and generating Reports
Defined users, groups and roles and providing accessing permissions
Participated in validating Form and Table level using UI Policies.
Worked on Import, export, Update sets, Created Email notifications and Email Templates.
Created Scheduled script jobs and Scheduled generation and distribution of reports.
Built Reports, Homepages, and dashboard grant access to the users with specific roles.
Used Transform maps to import Data to Configuration Management.
Created ACLs for field level and table level security.
Created the Scheduled Data Import and attached the Data Source.
Involved in creation of View Rules to restrict the view changing capability for specific role users.
Field level and Form level validations by Client Scripts.
Implemented the CSM for end user’s interaction with ServiceNow.
Worked with the Workflow Scripting's and Error handlings.
Involved in the development of Data lookup rules and Assignment rules.
Moving of update set from instance to instance, resolve the errors and warnings related to the update set by skip or commit those.

JavaScriptSQLServiceNowChange Management

Avery dennison

ServiceNow Developer

May 2017 – Dec 2020 · 3 yrs 7 mos · Remote

Developed customized reports, inbound email notifications, adding schedules to reports.
Created custom tables and fields, configuring Access Control Lists for them.
Utilized UI Actions to create buttons and context menus on forms.
Demonstrated strong verbal and written communication skills, interacting effectively with clients and end-users, gathering requirements, and analyzing solutions.
Integrated ServiceNow with external SOAP and REST-based web services.
Created custom notifications to support expiring service accounts and certificates.
Involved in LDAP integration with ServiceNow for user and group management.
Redesigned workflows using the ServiceNow workflow editor, simplifying complex workflows.
Created workflows for catalog items and record producers.
Fully customized reports, email notifications, and inbound email notifications.
Created dashboards according to business requirements.
Worked on the Governance, Risk, and Compliance (GRC) application.
Collaborated with the GRC team to develop GRC solutions.
Implemented, configured, onboarded, and administered GRC plugins.
Developed custom ServiceNow applications for managing Enterprise Service Account and Certificate Management CMDB.
Managed CMDB data using web services, scheduled imports and exports, Transform maps.
Created, implemented data, transform maps to import data to ServiceNow from various sources.

JavaScriptReact.jsServiceNowGRC

Medpace

ServiceNow Developer

Aug 2015 – May 2017 · 1 yr 9 mos

Managed users, roles, and groups using the platform's User Administration module.
Managed role-based access for catalog items, modules, and reports.
Customized the Incident Management Application, handling both Normal and Major Incidents.
Implemented Problem Management, Incident Management, Change Management, Service Catalog Management, Knowledge Management, Email Notifications.
Engaged in ServiceNow development, customization, and administration.
Developed workflows using JavaScript, ServiceNow-specific APIs, Glide System, Glide Ajax.
Built tabular and graphical reports on incidents, changes, and SLA breaches.
Created workflows for Service Catalog items and Knowledge articles in ServiceNow.
Developed Order Guides and complex workflows for firm-wide catalog items.
Created Scoped Applications based on requirements.
Worked on UI Policies, Data Policies, Script Includes, UI Macros Scripts as per customer data.