Jul 2021 – Jan 2023 · 1 yr 6 mos

• Manage the Network resources (Physical and Logical) of multiple Data Centers across the world with different business providers. Build and troubleshoot of L1/L3 circuits.
• Configure Network Capacity circuits (PNI, ISP), Network Facing Servers for CDN and EC.
• Lead Commissioning testing calls
• Write: Processes, Documentation, Network Diagrams, Network Status Reports associate with the Company.
• Train new joiners.

Jul 2019 – Jul 2021 · 2 yrs

• Manage the hardware resources of multiple Data Centers across the world with different business providers.
• Build and Trouble Shoot of L1 circuits.
• Wrote Network Status Reports (Capacity, Billing, Connectivity, Customers) associate with the Company.

Sep 2017 – Jul 2019 · 1 yr 10 mos · Zapopan, Jalisco, Mexico

• As L1 Shift Voice Lead: I improved my management skills as I needed to know the strengths and points of improvement of each team member.
• I assigned different responsibilities to each team member and rotated them every once in a while so everyone became skilled on everything.
• Was also the first escalation point of my team, to troubleshoot and resolve problems that they had questions on.
• Responsible of wirte new processes, improve the ones that were unclear or where becoming obsolet.
• Train new team members

Feb 2017 – Aug 2017 · 6 mos · Zapopan, Jalisco, Mexico

• As L1 Voice in Network Operation Center, I strengthened my Network knowledge along with my ability to analyze, work under pressure and manage priorities.
• Within my activities, I was responsible of:
• Monitoring Network Alarms: wich needed to be acknowledged, troubleshoot, document and address or resolve according to the issue.
• Tools:
• Spectrum
• Splunk
• Ticket Documentation: The Alarm impact needed to be described, and any step taken to troubleshot and resolve the issue needed to be documented.
• Ticketing tools or systems:
• Service now
• Vendors portals (Avaya, Cisco)
• Carriers (Verizon, AT&T, among others)
• Schedule maintenance window.
• When hardware needed to be replaced/rebooted or connectivity needed to be reviewed/replaced, needed to shcedule a visit from a technician who will be our eyes and needed to be guided step by step on what to do with the issue in question.
• Answer Calls;
• Answer users/client calls who wanted to report issues on their calls.
• Open bridge calls to discuss and troubleshoot outages.
• Handover
• Create a report of all the ongoing and new issues to handoff for the next team in turn, explaining and attending questions if any.