Vijay Prasanth

Software Engineer

Bangalore Urban, Karnataka, India10 yrs 7 mos experience

Key Highlights

Over 7 years of expertise in Enterprise IT Operations.
Proficient in managing Identity Access Management systems.
Strong background in IT support and infrastructure improvement.

Stackforce AI infers this person is a seasoned IT Operations professional with a focus on infrastructure and support in the SaaS industry.

Contact

Skills

Core Skills

Information Technology InfrastructureActive DirectoryIt Support

Other Skills

Google AdminOktaJAMF MDMService NowOne LoginSlackZoomJiraZendeskAirwatchConfluenceCitrixGroup PolicyWSUSDNS

About

A versatile professional with over 7 years of expertise in Enterprise IT Operations across various platforms which includes MAC OS, Windows Server, SSO/ SAML Integration, Windows OS, One login and Okta. A dynamic and self-driven professional with an outstanding ability to manage multiple tasks including Mobile Device Management, IT Administration, Identity Access Management, and Project Management. Career-motivated and passionate professional with experience in the areas of Data Analysis & Technical Operational activities, Focused and goal-oriented professional willing to add value to the existing process all the time, additional capabilities of critical thinking, Analytical Skills, and Attention To Detail. Successful portfolio with participative nature for the overall growth of the organisation by planning and executing a variety of tasks including Data Analysis, Coordination, and maintaining work-related documents, A keen planner with skills in conceptualising and effecting process initiatives to enhance efficiency and quality Management professionals desiring to get instrumental in the comprehensive overall growth of the organisation while refining present standards of skills, knowledge, and efficiency.

Experience

10 yrs 7 mos

Total Experience

2 yrs 5 mos

Average Tenure

10 mos

Current Experience

Tekion corp

Senior Information Technology System Engineer

Aug 2025 – Present · 10 mos · Bengaluru, Karnataka, India · On-site

Information Technology Infrastructure

Rtx

System Engineer - IAM

Mar 2023 – Jul 2025 · 2 yrs 4 mos · Bengaluru, Karnataka, India · Hybrid

Cisco

IT Specialist

Aug 2021 – Feb 2023 · 1 yr 6 mos · Bangalore Urban, Karnataka, India

Responsible for providing Tier 2 level support for end users & Executive level employees while serving as an escalation point for Tier 1 global techs
Working in collaboration with different teams of IT Engineering i.e., Collab Apps, CorpSys, CorpNet, CPE, EngSec along with IT leadership to improve AppDynamics IT infrastructure & implement great support processes, procedures & documentation.
Administrating Google Admin, Okta, Active Directory, JAMF MDM, Service now, One login, Slack, Zoom and Jira.
Monitors Okta orgs daily to remediate identity issues and to verify attribute mapping from Okta to Active Directory.
Review and adjust existing IAM processes (provisioning, de-provisioning, re-certifications, etc..) to ensure that they are aligned with industry best practices.
Debugging of authentication/ authorization issues and creating rules, responses, realms, and policies in a single sign on.
Experienced with Okta policy server log files for troubleshooting Okta environment.

Google AdminOktaActive DirectoryJAMF MDMService NowOne Login+4

Uber

Information Technology Analyst

Sep 2018 – Aug 2021 · 2 yrs 11 mos · Hyderabad Area, India

Provide uninterrupted IT support to Uber users and ensure all phases of service desk support, desktop installations, upgrades, software, hardware and operating system configuration issues are properly coordinated, monitored, tracked, and resolved.
Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day-to-day basis.
Working on User roles, managing corp computers & LDAP groups through Active Directory (Active Roles Console)
Supporting & administering internal applications such as Zendesk, Zoom, Airwatch, Coupa, Jira, Confluence etc
Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups

Active DirectoryZendeskZoomAirwatchJiraConfluence+1

Ugam

IT Engineer

Apr 2015 – Apr 2018 · 3 yrs · Coimbatore, Tamil Nadu, India

Expertise in troubleshooting and resolving issues in Citrix environment including web interface, application enumeration, and performance issues for clients.
Implementing and configuring active directory services on windows servers
Citrix and Terminal license server management
Active Directory, Group Policy, WSUS, DNS, DHCP, WDS, File Server, Print server, implementation, and maintenance.
Assist remote users through chat with access problems ranging from password resets to network access failures.

CitrixActive DirectoryGroup PolicyWSUSDNSDHCP+4