Abdul Adut

Product Manager

Bengaluru, Karnataka, India9 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Proven expertise in network performance monitoring.
Strong background in technical support and troubleshooting.
CCNP and CCNA certified with extensive networking knowledge.

Stackforce AI infers this person is a Network Engineering professional with expertise in Infrastructure and Technical Support.

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Skills

Core Skills

Network EngineeringTechnical SupportElectrical Engineering

Other Skills

Cisco ThousandEyesNetwork Performance MonitoringApplication DeliveryNetwork Health AnalysisDashboard DevelopmentNetwork TroubleshootingIP Address AuditingSwitchingRoutingSecurity DevicesCustomer ServiceTechnical TroubleshootingHardware SolutionsElectrical MaintenanceTroubleshooting

About

Extremely driven and enthusiastic Network Engineer and professional in network design, escalation support, network administration, and systems administration. Skilled in delivering technical support, and managing network operations, consistently outperformed expectations through growth based on strong work ethics and an unmatched desire for achieving success in challenging and changing environments. Working with a variety of clientele, including highly technical IT workers, developers, architects, and top management.

Experience

9 yrs 1 mo

Total Experience

2 yrs 3 mos

Average Tenure

2 yrs 3 mos

Current Experience

Cisco thousandeyes

TAC

Mar 2024 – Present · 2 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

Implement and configure Cisco ThousandEyes solutions to monitor
network performance, application delivery, and internet routing across
global infrastructure.
Deploy and manage ThousandEyes agents across various locations to
provide detailed insights into network health, application performance,
and user experience.
Analyze network and application performance data collected by
ThousandEyes to identify, troubleshoot, and resolve performance
bottlenecks and service disruptions.
Collaborate with network operations and IT teams to integrate
ThousandEyes into existing monitoring frameworks and workflows.
Develop and maintain dashboards/reports in ThousandEyes for real-time
monitoring and historical analysis of network and application
performance.
Perform root cause analysis on network and application incidents using
ThousandEyes data to improve service reliability and user experience.
Work closely with stakeholders to ensure the monitoring requirements
align with business needs and service level agreements (SLAs).
Assumed responsibility for training all new team members in
ThousandEyes Labs.

Cisco ThousandEyesNetwork Performance MonitoringApplication DeliveryNetwork Health AnalysisDashboard DevelopmentNetwork Engineering+1

Cisco

Network Engineer

Jul 2021 – Mar 2024 · 2 yrs 8 mos · Bangalore Urban, Karnataka, India · On-site

Establishes and maintains network performance.
Builds net configurations and connections.
Troubleshoots network problems.
IP address auditing.
Good knowledge on switching, routing, compute, storage, security devices, wireless technologies etc.
Establishes networking environment by designing system configuration and directing system installation.
Defines, documents, and enforces system standards.
Good knowledge on hardware level of cisco devices and other networking devices.
Good knowledge on wireshark.
Good knowledge on Layer 4 (Transport layer).

Network TroubleshootingIP Address AuditingSwitchingRoutingSecurity DevicesNetwork Engineering

Concentrix

Senior Representative Operations

Dec 2020 – Jul 2021 · 7 mos · Bangalore Urban, Karnataka, India

Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.

Customer ServiceTechnical TroubleshootingHardware SolutionsTechnical Support

Bharat sanchar nigam limited

Electrical Associate

May 2017 – Dec 2020 · 3 yrs 7 mos · Bangalore Urban

Installing, maintaining, and repairing electrical control, wiring, and lighting systems.
Reading technical diagrams and blueprints.
Performing general electrical maintenance.
Inspecting transformers, circuit breakers, and other electrical components.
Troubleshooting electrical issues using appropriate testing devices.
Repairing and replacing equipment, electrical wiring, and fixtures.
Following National Electrical Code state and local building regulations.
Performing circuit breaker corrective maintenance.
Maintaining good knowledge of heating and air conditioning systems as well as various testing equipment.

Electrical MaintenanceTroubleshootingTechnical DiagramsElectrical Engineering