Abinash Kamila — Operations Associate

Being a software professional, have worked on various fields of IT over 7years Involved in Customer Interfacing Role, need to provide Level 2 and Level 3 product support to the customer through incident management process. Based on problem severity, I need to act swiftly in helping the customer/Users to solve the problem with in defined SLA. Good experience in handling Severity 1 cases and preparing RCA, Customer has stringent SLA for difference severity levels. Hands on experience in Jenkins, Github, Monitoring the logs in Elasticsearch in AWS console, Splunk and DataDog Working Experience In ITIL AND ITSM PROCESS and agile process. Expertise on Tidal Enterprise Schedular (6.3)and BMC Control -M (9)Work load Automation and oracle Netsuite. Professional expertise includes Job creation,scheduling,Building and Operations in banking,Insurance,E-Commerce, manufacturing and supply chain Domain. Good Knowledge on DNS,TCP,SFTP, Tomcat-Apache Skills Include: Operating System : UNIX, Windows,Linux Family,Linux Language : SQL, PL/SQL Database : Oracle,My SQL,Pg admin Scripting Language : Shell Scripting,power shell script Ticketing Tools : ServiceNow, JIRA,HPSM PRO,ITAM(Remedy),Zendesk Other Tools : Putty,Apate,JRP,splunk,Data Dog ,AlertManager,DevRev Scheduling Tools : Control M,Tidal work Autimation Tool:Jenkins ang Github Application Tools : Sql Developer, Putty, WinSCP

Stackforce AI infers this person is a Cloud Support Engineer with expertise in AWS and ITIL processes.

Location: Bengaluru, Karnataka, India

Experience: 7 yrs 1 mo