Resham Agrawal — Operations Associate

Dynamic and results-driven professional with 10+ years of experience in Business Development, Client Relationship Management, Stakeholder Engagement, Operations Coordination, and Revenue Growth. Over the course of my career, I have successfully managed complex client journeys, collaborated with cross-functional teams, coordinated multiple stakeholders, and delivered measurable business outcomes in highly competitive environments. My ability to build trust, solve problems, and drive results has enabled me to consistently exceed targets, including generating over ₹1 crore in annual individual revenue and earning recognition as a top-performing contributor. Beyond sales performance, my experience has strengthened my expertise in business operations, process coordination, stakeholder communication, reporting, performance tracking, and customer lifecycle management. I thrive in fast-paced environments that require structured execution, analytical thinking, attention to detail, and effective collaboration. I am currently expanding my skills in SQL, Python, Data Analytics, Project Management, and Business Intelligence to complement my business and operational experience. My goal is to leverage both my commercial acumen and analytical capabilities to contribute in roles across Business Operations, PMO, Project Coordination, Client Success, Business Analysis, and Data Analytics. Core Competencies: • Stakeholder Management • Business Operations • Project Coordination • Client Success & Relationship Management • Process Improvement • Reporting & Performance Analysis • Revenue Growth & Strategic Planning • Cross-Functional Collaboration • Data-Driven Decision Making • Problem Solving & Execution Excellence I am passionate about helping organizations achieve sustainable growth through operational efficiency, customer-centric strategies, structured execution, and data-backed decision making.

Stackforce AI infers this person is a Business Development and Immigration Services expert with strong operational and analytical skills.

Location: Noida, Uttar Pradesh, India

Experience: 11 yrs

Skills

Client Relationship Management
Business Operations
Client Success & Relationship Management
Business Development
Team Management
Sales Strategy

Career Highlights

Over ₹1 crore in annual individual revenue generated.
Top-performing contributor recognized for exceptional leadership.
98% success rate in closing complex visa cases.

Work Experience

Apical Immigration Experts™ Pvt Ltd

Branch Operations Manager (4 yrs 1 mo)

Senior Consultant (1 yr 5 mos)

Visas Avenue

Team Manager (1 yr 10 mos)

Business Manager (3 yrs)

HCL Technologies

Junior Engineer (8 mos)

NI (National Instruments)

Summer Intern (2 mos)

Bharat Sanchar Nigam Limited

Summer Intern (2 mos)

Education

Bachelor of Technology - BTech at Sharda University

Master of Business Administration - MBA at Annamalai University

ISC at Ashok Hall Girls' Residential School

Resham Agrawal

Operations Associate

Noida, Uttar Pradesh, India11 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Over ₹1 crore in annual individual revenue generated.
Top-performing contributor recognized for exceptional leadership.
98% success rate in closing complex visa cases.

Stackforce AI infers this person is a Business Development and Immigration Services expert with strong operational and analytical skills.

Contact

Skills

Core Skills

Client Relationship ManagementBusiness OperationsClient Success & Relationship ManagementBusiness DevelopmentTeam ManagementSales Strategy

Other Skills

ConsultingBranch ManagementPerformance MonitoringStrategic PlanningPresentationsClient ConsultationDocumentation ComplianceBriefingSales ForecastingTeam Performance MonitoringNegotiationProposal WritingCustomer SatisfactionAustralian ImmigrationBrand Marketing

About

Experience

11 yrs

Total Experience

3 yrs 8 mos

Average Tenure

5 yrs 6 mos

Current Experience

Apical immigration experts™ pvt ltd

2 roles

Branch Operations Manager

Promoted

May 2022 – Present · 4 yrs 1 mo

🔹 Branch Leadership & Operations Management: Oversee day-to-day branch functions including client onboarding, case processing, and performance monitoring to maintain high efficiency and service quality.
🔹 Immigration Consulting Expertise: Advise professionals, families, and students on Australia PR, Canada PR, and Study Abroad pathways; conduct eligibility assessments and strategic migration planning.
🔹 Team Development: Lead, train, and mentor a team of immigration consultants, ensuring they deliver accurate, ethical, and personalized client solutions.
🔹 Client Relationship Management: Build long-term relationships through transparency, expert guidance, and trust-driven consulting.
🔹 Target Achievement & Business Growth: Drive branch revenue through strategic planning, performance tracking, and client conversion optimization.
🔹 Quality Control & Compliance: Ensure all visa applications, documentation, and processes align with the latest immigration policies and internal compliance standards.
🔹 Collaboration & Reporting: Coordinate with the corporate head office and senior management to share insights, performance data, and operational strategies.
Achievements:
✨ Successfully managed 2500+ visa cases across Skilled, Partner, Family & Study categories.
✨ Consistently achieved top performance ranking across multiple regions.
✨ Recognized for exceptional leadership, client satisfaction, and operational excellence.

ConsultingBranch ManagementClient Relationship ManagementBusiness Operations

Senior Consultant

Dec 2020 – May 2022 · 1 yr 5 mos

🔹 Client Consultation & Case Assessment: Conducted in-depth profile evaluations to identify the most suitable visa options, including Skilled Migration, Partner, and Study Visas.
🔹 Migration Strategy Planning: Developed customized roadmaps for PR and Study Abroad applications, ensuring every client understood their process, eligibility, and documentation needs.
🔹 Documentation & Compliance: Guided clients through end-to-end documentation, ensuring accuracy and adherence to embassy and immigration standards.
🔹 Application Processing: Coordinated with case officers, visa teams, and embassy liaisons to ensure smooth and timely application submissions.
🔹 Sales & Target Achievement: Consistently exceeded monthly and quarterly client conversion targets while maintaining premium service quality.
🔹 Client Relationship Management: Built long-term trust by delivering honest advice, proactive updates, and transparent communication throughout the visa journey.
🔹 Training & Support: Assisted new consultants with case training, documentation reviews, and client handling best practices.
Achievements:
✨ Consistently recognized among the Top 3 Performing Consultants nationwide.
✨ Successfully closed 500+ complex PR & Study Visa cases with a 98% success rate.
✨ Elevated to Branch Head for exceptional leadership potential and consistent performance excellence.

ConsultingPresentationsClient Relationship ManagementBusiness Development

Visas avenue

2 roles

Team Manager

Feb 2019 – Dec 2020 · 1 yr 10 mos

Responsibilities
Overseen cross-useful group of 10 in, going from passage level partners to business chiefs, and teamed up with business improvement, account, advertising and activities
Set up sales targets by estimating and creating yearly sales amounts for colleagues; anticipating anticipated sales volume and benefit for existing and new items.
Delegating tasks and set deadlines for your internal team.
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts

PresentationsBriefingTeam ManagementSales Strategy

Business Manager

Feb 2016 – Feb 2019 · 3 yrs

Responsibilities
Negotiate on price, costs, delivery and specifications with buyers and managers
Selecting Targets
Defining Priorities
Understand the needs of your business customers
Present the product or service favourably and in a structured professional way face-to-face.
Create detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer

PresentationsBriefingBusiness DevelopmentClient Relationship Management

Hcl technologies

Junior Engineer

May 2015 – Jan 2016 · 8 mos · Noida, Uttar Pradesh, India

Responsibilities
Develop Plans and Calculations. Junior engineers develop plans and make calculations for a variety of elements within an engineering project.
Manage Project Workflow.
Provide Engineering Support.
Prepare Project Reports.
Coordinate Team Members.

Ni (national instruments)

Summer Intern

Jun 2014 – Aug 2014 · 2 mos · New Delhi, Delhi, India

Responsibilities
Brainstorm, design and develop algorithms/heuristics for new features.
Implement tasks as defined by the management and focus on established priorities.
Research on technologies and resources required to accomplish the tasks.
Adhere with the deliverable for the product releases.
Test and document through the feature development process.

Bharat sanchar nigam limited

Summer Intern

May 2013 – Jul 2013 · 2 mos · Ghaziabad, Uttar Pradesh, India

Exposure to the basic fundamentals of the telephony system and the traits of the network that BSNL provides. The advantages of BSNL over other private telecom service provider, the add-on facilities of BSNL, broadband services, wireless service, ISDN, wimax, GSM etc. I also got an opportunity to work on a project which immensely helped me to brush up my technical skills and get a hand-on session on a live project.