Nicolás Yate

Operations Associate

Bogota, Capital District, Colombia6 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Experienced in personal injury and commercial law.
Strong client relations and customer success skills.
Proficient in legal documentation and project management.

Stackforce AI infers this person is a Legal Professional with expertise in Personal Injury and Commercial Law.

Contact

hnicolasyb@gmail.com LinkedIn

Skills

Core Skills

Real Estate LawLegal AdministrationLegal PracticeProject ManagementClient RelationsPersonal Injury LawLegal ResearchCustomer Experience

Other Skills

Business LawBusiness EnglishComputer LiteracyBusiness-to-Business (B2B)Customer OnboardingCreative Problem SolvingCustomer Relationship Management (CRM)Account ManagementConsultationTeamworkSoftware as a Service (SaaS)EnglishCustomer SuccessOnboardingMultitasking

About

Bachelor of Laws (LL.B.), Universidad La Gran Colombia. Experienced in personal injury law (Georgia, Virgin Islands, Florida, New York) and business and real estate law (Illinois). Skilled in client relations and customer success, with strong proficiency in Microsoft Office Suite, Google Workspace, and SaaS management tools. English proficiency: C1 (Advanced).

Experience

6 yrs 6 mos

Total Experience

1 yr 1 mo

Average Tenure

1 yr 9 mos

Current Experience

The law office of vincent r. vidmer

Coordinator

Sep 2024 – Present · 1 yr 9 mos · Chicago, IL · Remote

Coordinate residential and commercial real estate transactions across the Chicago metropolitan area, managing all stages from contract signing through closing.
Obtain and review critical documentation, including HOA disclosures and tax prorations, to ensure compliance and accuracy.
Provide direct legal assistance to the founding attorney during attorney review and inspection periods, including drafting contracts, responses, and addendums.
Manage legal intakes, client calendaring, and scheduling to maintain efficient case flow.
Draft and file a wide range of legal and administrative documents, such as LLC registrations with the Illinois Secretary of State, BOIR filings, annual LLC reports, Articles of Organization, and MyDec/PTAX filings.
Oversee case management, document preparation, and filing to support litigation and transactional matters.
Handle legal billing and client communications to maintain transparency and efficient financial operations.
Manage client satisfaction initiatives, including surveys and Net Promoter Score (NPS) tracking, to evaluate service quality and implement improvements for enhanced client experience.
Website content management and updates, ensuring accurate presentation of legal services, client resources, and office information to support accessibility and outreach.

Legal AdministrationReal Estate LawBusiness Law

Ryan meade chartered attorney llc

Assistant Attorney

Jan 2024 – Sep 2024 · 8 mos · Coral Gables, Florida, United States · Remote

Obtain, review, and draft legal documents for Commercial law, Personal Injury, medical malpractice, arbitration, and criminal cases based on Florida and Virgin Islands law.
Drafting medical narratives, pre-mediation evaluations, Rule 26 disclosures, insurance complaints, interrogatory responses, motions for summary of judgment, demand letters, and deposition summaries, among others.
Sustain direct communication with clients, medical providers, court clerks, insurance providers, and attorneys.
Federal and state Court Electronic Records upload and management for litigation cases.
Legal intakes.
File Management.
Legal investigation through LexisNexis.
Case management through Clio Manage.
Legal billing.
Administrative support.

Legal PracticeLegal Administration

Cisco

Portfolio Activation Specialist

Oct 2022 – Jan 2024 · 1 yr 3 mos

Essential duties
Provide support throughout customer’s life cycle, in order to ensure customer success.
Orchestrate the technical support teams and the respective resources for different customer necessities.
Maintaining strong professional relations with Account teams, Clients and Partners of CISCO.
Onboard customers into CISCO architectures Such as DNA, Data center, Security, Services enrollment and Collaboration 3.0 among others.
CRM through salesforce.
Project management through JIRA
Customer Satisfaction recognition on FY 2023 Q3 & Q4

Business EnglishProject ManagementClient RelationsComputer LiteracyBusiness-to-Business (B2B)Customer Onboarding+16

Martin, harding & mazzotti, llp

Paralegal

Jun 2022 – Oct 2022 · 4 mos · Bogota, D.C., Capital District, Colombia

Obtain, review and create legal documents for Personal Injury cases based on New York Personal injury law and rules.
Sustain direct communication with involved parties in the cases where the firm is providing it's services.
Legal investigation through LexisNexis.
Administrative support

LawLegal ResearchBusiness EnglishClient RelationsPersonal Injury LawComputer Literacy+14

Monge & associates

Paralegal

Mar 2022 – Jun 2022 · 3 mos · Bogota, D.C., Capital District, Colombia

Obtain, review and create legal documents.
Sustain direct communication with involved parties in the cases where the firm is providing it's services
Administrative support
Legal research
Legal investigation through LexisNexis.

LawLegal ResearchBusiness EnglishClient RelationsPersonal Injury LawComputer Literacy+14

Scotiabank

Customer Care Advisor

Oct 2019 – Jan 2022 · 2 yrs 3 mos · Bogota, D.C., Capital District, Colombia

Provide support in banking and revolving credit products for Scotiabank clients in Canada via telephone.
High risks transactions support within and outside of Canada.
Best of the Best class of 2020.
August 2021 - January 2022
Customer Care Supervisor:
Providing support, coaching and team management.
NPS (Net Promoter Score) Management.
Coaching Methodologies (SMART, GROW).
Quality assurance.
Action plans creation.
Outlier management.