Ruffina P.

Product Manager

Bangalore Urban, Karnataka, India2 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in troubleshooting Cisco Enterprise LAN platforms.
Passionate about networking technologies and continuous learning.
Strong communication skills with a global perspective.

Stackforce AI infers this person is a Networking Specialist with a focus on Enterprise Solutions and Technical Support.

Contact

Skills

Core Skills

Network EngineeringLan SwitchingCcna

Other Skills

L2/L3 protocolsEncoreccnpPython (Programming Language)Presentation SkillsWeb Content WritingFigma (Software)CanvaCreative WritingSQLJavaJavaScriptC++ChessEnglish

About

I am a Technical Consulting Engineer at Cisco TAC, specializing in Enterprise Switching solutions and network troubleshooting. With hands-on experience supporting global customers and resolving complex technical challenges, I’m passionate about deepening my expertise in networking technologies while delivering impactful solutions. Beyond my technical work, I have a strong passion for the English language — writing, reading, and effective communication are integral to how I approach both professional and personal growth. Having spent majority of my life in the Middle East, I bring a global perspective and a curiosity for diverse cultures and ideas. I’m driven by opportunities that combine technology, cross-cultural collaboration, and continuous learning — and I aspire to expand my technical expertise while contributing meaningfully in a globally connected environment.

Experience

2 yrs 10 mos

Total Experience

2 yrs 10 mos

Average Tenure

2 yrs 10 mos

Current Experience

Cisco

3 roles

Technical Consulting Engineer

Aug 2023 – Present · 2 yrs 10 mos · Bengaluru, Karnataka, India · Hybrid

Provide end-to-end troubleshooting for Cisco Enterprise LAN platforms (Catalyst 9000/3850/3650/2960, IOS/IOS-XE), including diagnosis, isolation, and resolution of platform issues such as boot failures, crashes, high CPU, memory leaks, stack/HA instability, licensing, PoE, and hardware faults.
Address complex network challenges across STP (RSTP/MST), VLAN/VTP, EtherChannel (LACP/PAgP), 802.1x, FHRPs, ACLs, QoS, DHCP, ARP, and multicast, ensuring efficient root cause analysis and sustainable fixes.
Perform in-depth fault isolation using SPAN/RSPAN, Wireshark, debugs, syslogs, crashinfo, and core dumps to identify the underlying issue and implement corrective actions.
Lead high-severity (P1/P2) incidents, ensuring SLA adherence, effective outage handling, and delivery of clear technical updates with comprehensive RCA reports.
Reproduce and verify issues in lab environments;
Collaborate with Cisco Engineering and Business Units for bug validation, escalation, and defect tracking to drive product and software stability.

Network EngineeringLAN SwitchingL2/L3 protocolsEncoreccnp