Anshuman garg

Product Manager

Bengaluru, Karnataka, India4 yrs 10 mos experience

Highly Stable

Key Highlights

CCIE-certified Network Engineer with deep expertise.
Led a team of 15+ engineers at Cisco TAC.
Reduced Cisco hardware RMA costs by over $1M annually.

Stackforce AI infers this person is a Data Center and Network Infrastructure expert specializing in enterprise-level IT solutions.

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Skills

Core Skills

Data Center TechnologiesNetwork InfrastructureServer VirtualizationCustomer Support

Other Skills

EIGRPUser Datagram Protocol (UDP)Cisco UCSVMware virtualizationNexus switchingFabric InterconnectsSAN connectivityhybrid cloud environmentsCisco IntersightSolarWindsThousandEyesSplunkGrafanaKibanaPrometheus

About

CCIE-certified Network Engineer with deep expertise in Routing & Switching and Data Center technologies. I specialize in protocol-level troubleshooting, core network architecture, and resolving complex production issues in large-scale enterprise environments. My technical foundation is built around strong Layer 2 and Layer 3 fundamentals, with hands-on experience in: . UCS (blades, rack mounts, fabric interconnects) • BGP, OSPF, EIGRP, MPLS • VXLAN, EVPN, STP, HSRP/VRRP • Spine-Leaf Data Center architectures • ACI-based fabric environments • Server virtualization and compute integration • Packet-level and control-plane analysis I operate with a structured, root-cause-driven troubleshooting approach — focusing not just on fixing issues, but understanding protocol behavior, design intent, and architectural impact.

Experience

4 yrs 10 mos

Total Experience

4 yrs 10 mos

Average Tenure

4 yrs 10 mos

Current Experience

Cisco

2 roles

Technical consulting engineer

Promoted

Aug 2022 – Present · 3 yrs 10 mos · On-site

Leading a team of 15+ engineers within Cisco TAC, driving critical Data Center, Server Virtualization, and Network Infrastructure escalations while ensuring exceptional customer success and operational excellence.
Managing high-severity incidents across Cisco UCS, VMware virtualization, Nexus switching, Fabric Interconnects, SAN connectivity, and hybrid cloud environments with strong focus on SLA adherence and rapid RCA execution.
Driving cross-functional initiatives including ICD process optimization, proactive case trend analysis, and operational workflow improvements across global TAC teams.
Successfully contributed to reducing Cisco hardware RMA costs by over $1M annually through deep technical reviews, failure trend analysis, smarter replacement approvals, and process optimization initiatives.
Played a pivotal role in the global team merger initiative in Nov 2024, collaborating with international stakeholders to build a unified support organization across regions.
Working closely with Software Engineering, Product Engineering, and DevOps teams to improve product stability, customer experience, telemetry visibility, and defect resolution processes.
Leading proactive monitoring and operational governance using enterprise tools including Cisco Intersight, SolarWinds, ThousandEyes, Splunk, Grafana, Kibana, Prometheus, AppDynamics, ELK Stack, VMware vCenter, UCS Manager, ServiceNow, Jira, and Dynatrace.
Supporting large-scale data center and network environments involving compute, virtualization, monitoring, observability, routing/switching, automation, and cloud-integrated infrastructure operations.
escalations while consistently achieving 95%+ SLA compliance and improving customer satisfaction metrics across global enterprise accounts.

EIGRPUser Datagram Protocol (UDP)Cisco UCSVMware virtualizationNexus switchingFabric Interconnects+18

Consulting Engineer

Aug 2021 – Aug 2022 · 1 yr · On-site

Specialized in Cisco Intersight, UCS platforms, server virtualization, and hybrid cloud infrastructure operations, delivering deep troubleshooting expertise for compute and data center environments.
Supported enterprise customers in deploying and maintaining highly available, scalable, and resilient infrastructure solutions across UCS, VMware ESXi, HyperFlex, Fabric Interconnects, SAN, and Nexus environments.
Performed advanced troubleshooting for hardware failures, performance bottlenecks, network connectivity issues, storage path failures, firmware defects, and virtualization-related incidents.
Owned complex customer escalations end-to-end, conducted root cause analysis (RCA), filed critical product bugs, collaborated with engineering teams, and contributed to long-term product quality improvements.
Authored multiple troubleshooting guides, technical knowledge articles, and operational runbooks adopted globally across TAC organizations.
Mentored engineers on advanced UCS architecture, virtualization technologies, monitoring best practices, escalation management, and case handling excellence.
Worked extensively with monitoring, observability, and incident management platforms including SolarWinds, Nagios, Zabbix, Splunk, Grafana, Wireshark, ThousandEyes, AppDynamics, VMware Aria Operations, Cisco Intersight, ServiceNow, and Jira.
Contributed to automation and operational efficiency initiatives using scripting and tooling for monitoring improvements, alert optimization, telemetry analysis, and infrastructure health visibility.
Collaborated with cross-functional teams supporting enterprise networking technologies including TCP/IP, BGP, OSPF, VLANs, VXLAN, VPNs, load balancing, and data center networking operations.