Rhoda Theophilus

Associate Consultant

Bengaluru, Karnataka, India18 yrs 11 mos experience

Highly Stable

Key Highlights

Expert in developing management training programs.
Strong background in content creation and training delivery.
Proven track record in enhancing customer service skills.

Stackforce AI infers this person is a Training and Development Specialist with a focus on Management Training.

Contact

Skills

Core Skills

Management Training Programs

Other Skills

Content CreationBusiness CommunicationsBusiness EnglishTeaching English as a Foreign LanguageTraining ManagementClient Expectations ManagementBehavior ManagementPeople ManagementReporting & AnalysisVoice & AccentCultural AwarenessCustomer ServiceLeadership TrainingContent DevelopmentPresentation Skills

Experience

18 yrs 11 mos

Total Experience

6 yrs 4 mos

Average Tenure

6 yrs 3 mos

Current Experience

Cisco

2 roles

Program Manager

Jul 2022 – Aug 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India

Management Training ProgramsContent Creation

Communications Specialist

Mar 2020 – Present · 6 yrs 3 mos · Bengaluru, Karnataka, India

Management Training ProgramsContent Creation

Cognizant

Senior Subject Matter Expert

Jun 2015 – Mar 2018 · 2 yrs 9 mos · Bengaluru Area, India

Management Training ProgramsContent Creation

Wipro bps

3 roles

Senior Executive

Jun 2010 – May 2015 · 4 yrs 11 mos

Planning, scheduling, creation, execution and reporting of training programs related to the English language, global etiquette, customer management skills, professional behaviour and attitude management.

Management Training Programs

Quality Analyst

Promoted

Jan 2008 – Jan 2010 · 2 yrs · Mumbai Area, India

Conducted business process and quality training sessions. Performed audits, developed action plans, provided feedback and support required to achieve customer service delivery targets.

Management Training Programs

Customer Service Representative

Jan 2005 – Jan 2008 · 3 yrs · Mumbai Area, India

. Responding to issues and queries regarding medical insurance benefits & claims
. Communication, Quality and Process training of new-hires
. Collaboration with Senior Management in updating and improving existing training plans, Skill- gap analysis and sharing of Best Practices
. Outlier Management with intensive training for below-par performance
. Providing weekly and monthly performance and training reports

Management Training Programs