Banumathi Reddy

Product Manager

Bengaluru, Karnataka, India16 yrs experience

Key Highlights

Over a decade of experience in technical writing.
Expert in managing documentation for telecom and networking products.
Proven ability to deliver high-quality documentation under tight deadlines.

Stackforce AI infers this person is a Technical Writer with expertise in Telecom and Networking documentation.

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Skills

Core Skills

Technical DocumentationContent Management Systems (cms)

Other Skills

SharePointDITA XMLFrameMakerJiraAdobe XMLConfluenceMadCap FlareMicrosoft WordDITAManualsTechnical CommunicationArbortext Epic EditorSnagItHTML Help WorkshopAgile Methodologies

About

Technical writer with a decade plus years of content creation, technical documentation, and rendering technical details into readable and usable documentation. Experience primarily with geographically-distributed writing teams at networking, telecom and enterprise software product development. Key expertise in release deliverables, collaboration with customers, TAC, project management, and the ability to deliver within given deadlines. Flexible and self-motivated with strong ownership of responsibility. An enthusiastic Individual contributor, and a cheerful team player.

Experience

16 yrs

Total Experience

Average Tenure

Current Experience

Cisco systems (india) private limited, bangalore

Technical Writer

May 2018 – Nov 2022 · 4 yrs 6 mos · Bangalore

My role involved mentoring, leading, and content creation of documentation needs for the Customer Experience products. Worked on workflow deliverables intended for NCEs to analyze the network's data, assess the issues, create migration plans or upgrade plans, and reports for their customers.
Adhering to standards and processes in creating, executing, testing, and publishing documents.
Been a part of an Internal portal creation team using the SharePoint dashboard. Designed, created, executed, and published the “Delivery Library” dashboard.

Technical Documentation

Ness ses

Lead Technical Writer

Feb 2013 – Apr 2018 · 5 yrs 2 mos · Bangalore

Worked for clients Flexera and Ellucian. Developed customer-facing documents. A brief note of contributions:
Own deliverables and responsibilities in planning, tracking, developing, and posting content to Salesforce.
Managed multiple maintenance projects. Coordinating, planning, content development, reviewing, and publishing.
Supported team with Peer reviews and sharing work when need be.
Showed agility in closing problem reports, requirements, and escalations.
Knowledge sharing with the team.

DITA XMLFrameMakerTechnical Documentation

Juniper networks

Technical Publications Engineer II

Sep 2010 – Jan 2013 · 2 yrs 4 mos · Bengaluru, Karnataka, India

Analyze the feature specification documents.
Access the device and develop configuration examples using customer scenarios and challenges.
Authoring release notes, CLI reference guide, user guides, and online help documents.
Have represented the team for TL9000 audits .
Update the editorial and technical review comments, and hand off the documents for production and NPI review.
Maintained ScreenOS product release documents.
Worked on documentation Problem Reports (PRs) and Customer Visible Behavior Changes (CVBC) raised by engineering.
Participated in project initiatives like converting books to topics, developing pathway pages, assessing knowledge base documents, rebranding, and so on.
Supported other projects during critical deadlines.

Content Management Systems (CMS)JiraTechnical Documentation