Aastha Agrawal

Operations Associate

Delhi, India4 yrs 3 mos experience

Key Highlights

  • Expert in customer retention strategies.
  • Strong leadership and mentoring abilities.
  • Experience in human resources and recruiting.
Stackforce AI infers this person is a Customer Experience and Human Resources specialist with a focus on retention strategies.

Contact

LinkedIn

Skills

Core Skills

LeadershipCustomer RetentionHuman Resources (hr)

Other Skills

AdvertisingProblem SolvingCustomer CommunicationRecruitingOnboardingPayoutDeduction Management

Experience

4 yrs 3 mos
Total Experience
2 yrs 4 mos
Average Tenure
1 yr 9 mos
Current Experience

Zomato

2 roles

Central Supply- Launchpad

Promoted

Jan 2025 – Present · 1 yr 4 mos · Gurugram, Haryana, India · On-site

AdvertisingLeadership

CD Associate

Jul 2024 – Dec 2024 · 5 mos · Gurugram, Haryana, India · On-site

  • Successfully developed strategies to retain customers and build long-term loyalty.
  • Analyzed situations, identified root causes, and implemented effective remedies.
  • Guided and mentored team members to enhance performance and productivity.
  • Maintained an 80% customer satisfaction rate by delivering personalized and effective support.
  • Ensured clear, professional, and empathetic communication with customers across various channels.
  • Prioritized tasks to meet deadlines without compromising on service quality.
  • Partnered with cross-functional teams to improve processes and enhance customer experience.
Customer RetentionProblem Solving

Mahindra group

Human Resources Intern

Jun 2023 – Jul 2023 · 1 mo · Nepal · On-site

Human Resources (HR)Recruiting

Finchase

Finance and Marketing

Feb 2023 – May 2023 · 3 mos · Delhi, India · Hybrid

Erudite - the quiz society, indraprastha college for women

Member

Jan 2022 – Jun 2024 · 2 yrs 5 mos · Delhi, India

Women's development and gender sensitisation cell, indraprastha college for women

Member

Jan 2022 – May 2024 · 2 yrs 4 mos · Delhi, India

Education

Indraprastha College For Women

Bachelor's degree — B.com hons

Jan 2021 – May 2024

GD Goenka public school siliguri

Business/Commerce — General

May 2020 – Jul 2021

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