Aayush Paul

Business Development Executive

New Delhi, Delhi, India8 yrs 1 mo experience
Highly Stable

Key Highlights

  • Achieved 92% CSAT through operational excellence.
  • Reduced resolution time by 25% in customer support.
  • Onboarded 50+ partners with a 90% satisfaction rate.
Stackforce AI infers this person is a Customer Success and Operations professional in the Ed-Tech industry.

Contact

LinkedIn

Skills

Core Skills

Account ManagementCustomer SuccessOperations ManagementCustomer Relationship Management

Other Skills

Key AccountsClient RelationsBusiness-to-Business (B2B)LeadershipProcess ImprovementWeb ChatAdministrationCustomer Relationship Management (CRM)Customer Experience Journey MappingCustomer Escalation ManagementCustomer RetentionCustomer EngagementAccount AdvocacyUpsellingKey Account Acquisition & Retention

About

A dedicated Partner Success and Operations professional with 8+ years of experience, specializing in managing high-value accounts and global education workflows. My career is defined by my tenure at StudyReach (AECC India) and Coding Blocks, where I mastered the art of stakeholder management and operational excellence. I have a proven track record of stabilizing partner engagement and delivering data-backed results, such as improving CSAT scores to 92% and reducing resolution time by 25%. Key Expertise: ✅ Account Management (StudyReach/AECC): Expert in handling global university partnerships and student application lifecycles. ✅ Operations Leadership: Proven ability to manage large-scale cohorts and mentor teams for maximum delivery efficiency. ✅ Strategic Problem Solving: Expert in SOP implementation and escalation management using tools like Zoho, HubSpot, and Zendesk. ✅ Performance Metrics: Consistently exceeded KPIs and earned the 'Best Performer Award' for driving growth and retention. I am now looking for leadership opportunities in Client Success, Key Account Management, or Program Operations where I can leverage my experience with global brands to drive organizational success. Let’s connect to discuss potential synergies.

Experience

8 yrs 1 mo
Total Experience
1 yr 7 mos
Average Tenure
--
Current Experience

Edumandate

Key Account Manager

Jul 2024 – Feb 2025 · 7 mos · New Delhi, Delhi, India · On-site

  • Onboarded 50+ partners, achieving a 90% onboarding satisfaction rate.
  • Reduced partner churn by 15% through proactive engagement and feedback loops.
  • Increased partner Net Promoter Score (NPS) by 18% within 6 months.
  • Built a partner intake pipeline that boosted client acquisition by 22%.
  • Conducted 10+ training sessions for partners to ensure faster go-live rates.
Key AccountsClient RelationsAccount Management

Studyreach

Customer Success Specialist

Apr 2023 – Jul 2024 · 1 yr 3 mos · Delhi, India · On-site

  • Managed onboarding and success journey for 200+ clients across UK and Europe regions.
  • Boosted client retention by 18% through structured success planning and check-ins.
  • Led 25+ product adoption sessions, increasing client engagement by 30%.
  • Supported marketing campaigns that contributed to a 15% growth in customer signups.
Business-to-Business (B2B)Client RelationsCustomer Success

Coding blocks

2 roles

Operations Specialist

Promoted

Jan 2020 – Apr 2023 · 3 yrs 3 mos

  • Reduced customer complaint resolution time by 25% by streamlining escalation processes.
  • Increased post-sales satisfaction scores from 82% to 92% over 12 months.
  • Process optimizations improved scalability and reduced manual errors by 20%.
LeadershipProcess ImprovementOperations Management

Customer Experience Specialist

Jan 2020 – Feb 2023 · 3 yrs 1 mo

  • Handling Chats
  • Generating Business
  • Sales
  • Handling Team
  • Sales Training
Web ChatAdministration

Jindal intellicom ltd zomato uae

Customer Delight Executive

Apr 2019 – Nov 2019 · 7 mos · Gurugram, Haryana, India · On-site

  • Maintained a 95% CSAT while resolving an average of 50–70 support tickets daily.
  • Reduced customer issue resolution time by 20% through proactive communication.

Cawnpore monochem industries

Customer Relationship Management Manager

Nov 2016 – Apr 2019 · 2 yrs 5 mos · Kanpur, Uttar Pradesh, India

  • Achieved a 90% customer retention rate by implementing loyalty and feedback programs.
  • Generated 25% new business growth through cross-selling and relationship nurturing.
Customer Relationship Management (CRM)Customer Relationship Management

Education

D A V Digree College,Kanpur

Bachelor of Commerce (B.Com.) — Business Orgnisation

Jan 2010 – Jan 2013

G.N.K Inter college

intermediate — commerce

Jan 2007 – Jan 2009

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