Abhilash Nagpal

Operations Associate

Gurgaon, Haryana, India11 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Risk Advisory and Internal Audit.
Proven track record in Operations Management.
Strong background in Compliance and Statutory Reviews.

Stackforce AI infers this person is a Risk and Operations professional with expertise in compliance and process management.

Contact

abhilash.nagpal@gmail.com LinkedIn

Skills

Core Skills

Risk AdvisoryInternal AuditOperations ManagementProcess ConsultingCustomer Service

Other Skills

Compliance reviewStatutory CompliancesSOXICoFRRisk ManagementSales Process ReviewManagement ReportingSOP DocumentationStock AuditOrder ManagementReportingDispute ResolutionProcess ImprovementProcess MigrationQuality Improvement

About

Strong business development professional with a Master of Business Administration from Edinburgh. Currently working in Risk Advisory with Deloitte. Prior to this, have worked in Operations and Order to Cash management with MNCs like American Express and Genpact.

Experience

11 yrs 1 mo

Total Experience

2 yrs 9 mos

Average Tenure

8 yrs

Current Experience

Deloitte

2 roles

Senior Analyst

Promoted

Jun 2018 – Present · 8 yrs · Gurugram, Haryana, India

Performed Compliance review of Value Added Services across various entities for a Telecom client in Africa and Middle East.
Independently performed Statutory Compliances review for an International wholesale solutions client and identified gaps in various Statutory requirements as per Indian Laws.
Conducted Internal Audit of HR function for an Oil and Gas client.
Performed SOX and ICoFR for various areas like Banking, Treasury, Fixed Assets, Order to Cash for an MNC in India.
Working with clients to improve operations and see how well risk is managed to ensure controls are in place and mitigate risk.

Compliance reviewStatutory CompliancesInternal AuditSOXICoFRRisk Management+1

Analyst

May 2017 – May 2018 · 1 yr · Gurugram, Haryana, India

Dealership Sales Process Review for two luxury OEMs - Conducted review of leads to delivery process basis standard agreed guidelines, managing ground operations and management reporting of non-compliances; implementation and monitoring of corrective actions at the dealer level.
PMO for mystery shopping of luxury brand dealerships – Managed mystery shoppers across dealerships with an objective to review process compliance basis agreed guidelines.
Documenting SOPs of key processes like CRM follow-ups and daily operations for a luxury OEM and a used car client.
Conducted physical stock audit at dealerships - as a part of infield team initially and later as a PMO.

Sales Process ReviewManagement ReportingSOP DocumentationStock AuditOperations ManagementProcess Consulting

Zomato

Order Management Specialist

Jun 2015 – Sep 2015 · 3 mos · Gurugram, Haryana, India

Active participant in streamlining the process, accountable for daily reporting for the group and handover of reports to the higher Management.
Confirmed the orders placed by Application users with the counterparts.

Order ManagementReportingOperations Management

American express

Disputes Analyst

Nov 2013 – Feb 2015 · 1 yr 3 mos · Gurugram, Haryana, India

Resolving complex credit card dispute for users in the USA
Constantly updating the Team about generic errors and procedures for improvement of the process.

Dispute ResolutionProcess ImprovementCustomer Service

Genpact

Process Associate

Apr 2012 – Nov 2013 · 1 yr 7 mos · Gurugram, Haryana, India

Active member of a process migration project, moving activities to Gurgaon, India and hence enabling further cost savings and efficiency for the Clients.
Handled exports portfolio of Order Management Team for a leading manufacturer and supplier of plastics.
Managing orders from across the Globe.
Main responsibilities - stock matching and modifying orders.
Also, worked on ´hold reports´ to check the orders on hold and enabling their release.
Quality catalyst for the team, wherein worked with Quality team to implement the Lean ideas generated by team members.
Have been winning regular awards for outstanding contribution, coming up the learning curve very fast, being a good team player, and building good relationship with client.

Process MigrationOrder ManagementQuality ImprovementOperations Management