Abhilasha Raviraj

DevOps Engineer

Karnataka, India8 yrs 2 mos experience

Highly Stable

Key Highlights

Expert in incident management and production support.
Proven track record of reducing MTTR and repeat incidents.
Strong collaboration with cross-functional teams.

Stackforce AI infers this person is a Senior Application Support Engineer specializing in E-Commerce and high-availability systems.

Contact

Skills

Core Skills

Incident ManagementProduction SupportFrontend Development

Other Skills

ServiceNowJiraSplunkopenobservDynatraceKibanaGrafanaTableaudruidpostmanGCP BucketSolrDBeaverTempoAkamai

About

As a Senior Application Support Engineer at Cognizant, I lead L2/L3 production support for Walmart Ads and eCommerce platforms across multiple regions. My work focuses on ensuring 99.9%+ SLA compliance in a 24x7 environment through incident management, root cause analysis (RCA), and reliability improvements. Leveraging tools like Kibana, Splunk, and Grafana, I define monitoring strategies to ensure platform health and proactively address potential issues. I hold a Bachelor of Engineering degree in Electronics and Communication from Mangalore Institute of Engineering & Technology. My expertise includes REST APIs, SQL, log analysis, and troubleshooting both backend and frontend systems. I am passionate about collaborating with cross-functional teams to tackle complex challenges and enhance operational efficiency.

Experience

8 yrs 2 mos

Total Experience

2 yrs 9 mos

Average Tenure

1 yr 7 mos

Current Experience

Cognizant

2 roles

Senior Application Support Engineer

Promoted

Nov 2024 – Present · 1 yr 7 mos · Hybrid

Lead and own L2/L3 production support for Walmart Ads and eCommerce platforms across multiple regions, ensuring 99.9%+ SLA compliance in a 24x7 environment. Drive end-to-end incident management, RCA, and reliability improvements, reducing MTTR by ~30% and repeat incidents by 25%. Act as the primary technical escalation point, troubleshooting complex backend and frontend issues using REST APIs, SQL, and log analysis.
Define monitoring and performance strategies using Kibana, Splunk, Grafana, and Tableau to proactively manage platform health, error rates, and latency. Partner closely with engineering, product, and data teams during high-severity incidents, releases, and change management activities. Lead client interactions through regular status reviews and performance reporting, ensuring transparency, accountability, and continuous improvement in support delivery.

ServiceNowJiraSplunkopenobservDynatraceKibana+10

SRE Support Engineer

Dec 2021 – Nov 2024 · 2 yrs 11 mos · Hybrid

DRE Support Engineer with 2–3 years of experience delivering L2/L3 production support for high-availability eCommerce applications in 24x7 environments. Actively handled on-call incidents, investigated application and infrastructure issues using Linux troubleshooting, log analysis, and monitoring tools such as Kibana and Dynatrace. Contributed to RCA and preventive actions to reduce recurring incidents, supported deployments and post-release validation, and created runbooks and incident documentation to improve system reliability and operational readiness.

ServiceNowJiraKibanaAkamaiLinuxDynatrace+10

Walmart

2 roles

Application Support Engineer

Promoted

Nov 2024 – Present · 1 yr 7 mos

● Provide L2/L3 production application support for Walmart Ads platform across multiple regions ● Support ad campaign lifecycle including campaign creation, delivery, reporting, and billing workflows ● Troubleshoot production incidents using REST APIs, SQL queries, and detailed log analysis ● Reduce mean time to resolution (MTTR) by approximately 30% through efficient incident triage and root cause identification ● Perform root cause analysis (RCA) for ad delivery failures and reporting discrepancies, reducing repeat incidents by 25% ● Monitor platform health, error rates, and latency using Grafana, Splunk and OpenObserve ● Maintain 99.9%+ SLA compliance for business-critical Ads services ● Support production releases, hotfixes, and configuration changes in production environment ● Regular client interaction for ticket status and performance reviews. ● Collaborate with engineering, product, and data teams during high-severity incidents

Support Engineer

Nov 2024 – Jun 2025 · 7 mos

● Provided production support for frontend components of Ads and eCommerce applications ● Troubleshot UI, performance, and customer-facing issues using HTML, CSS, and browser developer tools ● Debugged frontend REST API integrations and validated responses using SQL ● Reduced frontend incident resolution time by 20% through improved triaging and issue reproduction ● Monitored frontend application logs and performance metrics using Splunk and OpenObserve ● Supported post-deployment validation and release verification activities ● Worked closely with frontend developers to resolve production defects and regressions

Qvc

Support Engineer

Dec 2020 – Oct 2024 · 3 yrs 10 mos

● Delivered L2/L3 production support for high-availability eCommerce applications ● Participated in on-call rotations and incident response for critical systems ● Investigated application and infrastructure issues using Linux troubleshooting techniques ● Reduced recurring production incidents by 35% through detailed RCA and preventive actions ● Performed proactive monitoring and alert analysis using Kibana watchers and Dynatrace dashboards ● Achieved and maintained 99.95% service availability across supported applications ● Supported AEM release rollouts, and post-release production validation using AEM Proxy URL’s. ● Worked on AEM Production related issue on validating AEM content, content replication, clearing caches. ● Preparing and reviewing daily/weekly/monthly reports ● Akamai - Redirect setup, traffic analysis, web security analysis and offload recommendations ● Worked closely with respective teams on cert management and renewals using Venafi ● Created and maintained operational documentation, runbooks, and incident reports.

Cognizant technology solutions

Programmer Analyst

Dec 2020 – Dec 2021 · 1 yr · Bengaluru, Karnataka, India · Remote

Hands-on training in frontend development using HTML, CSS, Bootstrap, JavaScript, Angular, and React. Built a functional eCommerce web application with responsive UI components, product listing pages, basic cart functionality, and API-driven data handling, following modern frontend best practices.

HTML5Cascading Style Sheets (CSS)Bootstrap (Framework)JavaScriptReact.jsFrontend Development