Feb 2025 – Mar 2026 · 1 yr 1 mo · Hyderabad · Remote

• ● Built Rev-Ops & Sales Ops function from scratch till assigning the work to the Team
• ● Reviewed and Built 250+ Prospects in Pipeline every Quarter
• ● Working for different IT Services Organizations
• ● Maintaining Lead Generation Data for different Services like Oracle, Salesforce and ServiceNow
• ● Reviewed 300+ deals quarterly, reducing approval time by 30% through CPQ optimization
• ● Coordinated with Sales, Marketing, Product, Legal, and Finance teams across 4 departments to streamline data flow, reducing internal approval delays by 30%.
• ● Generated 150+ pricing proposals, increasing RFP win rate by 20%
• ● Built Salesforce dashboards for 5 departments, improving visibility into revenue performance
• ● Collaborated with leadership on 50+ bids, speeding up pre-sales and contract cycles
• ● Analyzed 300+ demo/discovery calls and provided feedback that boosted conversions by 15%
• ● Standardized bid order forms, reducing manual effort by 40%
• ● Submitted 10+ RFPs, RFIs, and RFQs per quarter, increasing qualified bidding opportunities by 25%.
• ● Analyzed sales pipeline data across multiple business segments, improving forecast accuracy by 15%, which helped C-level leadership make timely growth decisions.

Oct 2024 – Jan 2025 · 3 mos · Hyderabad · Hybrid

• Approved 120+ deals quarterly, speeding up approval by 30% via CPQ optimization
• Created 100+ pricing proposals, enhancing RFP win rate by 18%
• Developed Salesforce dashboards within 5 departments, improving revenue visibility
• Worked with Sales, Legal, Finance, and Product to automate deal desk workflows
• Submitted 15+ RFPs/RFIs quarterly, expanding qualified bidding opportunities by 30%
• Automated bid order forms, reducing manual effort by 40%
• Conducted demo/discovery call analysis to increase conversion rates by 12%
• Enhanced forecast accuracy by 15% using multi-segment pipeline analysis

Feb 2023 – Oct 2024 · 1 yr 8 mos · Hyderabad · Hybrid

• Conducted 150+ discovery call audits weekly for accurate pricing
• Automated 60% manual errors using Salesforce workflows
• Prepared pricing proposals for deals worth ₹50L+, 20% increase in win ratio
• Conducted 25+ onboarding sessions with 95% training completion
• Developed & implemented 4 dashboards every quarter for sales & marketing performance
• Served as solo admin for Salesforce & Gong.io, solving 100% of issues within 48 hrs
• Handled 70+ RFP/RFQ documents and fast-tracked proposal turnaround by 25%

Oct 2021 – Dec 2022 · 1 yr 2 mos · Hyderabad · Hybrid

• Managed NetSuite and Salesforce for order processing, renewals, and deal tracking
• Developed KPIs for SMB/Mid-Market segments, enhancing forecast accuracy by 22%
• Imported 5,000+ accounts/contacts with 98% accuracy through Salesforce Data Loader
• Co-worked with C-suite on ₹50Cr+ deals, shortening decision timelines by 20%
• Built account persona models to enhance lead targeting by 30%
• Led deal desk QA, discovering 15+ pricing mistakes every month prior to contract processing

Feb 2020 – Sep 2021 · 1 yr 7 mos

• Cleaned and verified 10K+ account/contact records in Salesforce
• Deployed dashboards and KPIs, enhancing reporting precision by 20%
• Facilitated real-time insights to Product and Marketing teams, accelerating rollout speed by 20%
• Segmented accounts based on persona models, doubling outreach impact by 25%
• Managed license administration, user provisioning, and CPQ setups
• Assisted sales strategy and renewals that drove 10% YoY growth

Feb 2018 – Jan 2020 · 1 yr 11 mos

• SalesForce Administrator - Handling Market Research work , Market Strategist ,DBA , Licenses Order deals , Business Strategies , Data Loading , Mining and Data usage via Data Loader
• ¬ Conduct research in order to obtain and maintain accounts and contacts data.
• ¬ Hunt and verify data using the internet and occasionally via telephone
• ¬ Manage data by updating research findings into our Salesforce.com based prospect database
• ¬ Use additional tools like Excel and other third-party products to optimize the data management process
• ¬ Review post-campaign updates/clean-ups as necessary – eg. email/direct mail opt outs, bounces
• ¬ Support USA Sales Operations team on projects as per necessary
• ¬ Create Users in SFDC and Maintain Licenses
• ¬ Create Close Plans using CTA’s in SFDC
• ¬ Provide support to Sales teams and Account Executives by Strategizing Business requirements and providing analysis
• ¬ Defining KPI’s and developing scalable metrics/activity tracking for existing and newly acquired customers in the SMB and Mid-market business of LMS across different sales channels (Field, Online)
• ¬ Work with new customer acquisition sales teams and cross-functional partners (insights, sales systems, business analytics) to help identify and set up high potential accounts/prospects and feed back into a model for ongoing account prioritization.
• ¬ Work with Sales Ops colleagues to derive data-driven insights around sales metrics, formulating hypotheses on key drivers for problem areas and making actionable recommendations
• ¬ Creating Reports, Dashboards in SFDC and handling Sales Force Admin part
• ¬ Strategizing the Sales ideas to Target the right companies and also Stakeholders
• ¬ Worked for New Classification of Targeting accounts and introduced new concept called Personas to classify it.
• Using Data Loader in Sales Force updated crunch of Data from CSV and Excel into SFDC (Ex Accounts, Contacts and Opportunities
• Showpad Admin - Using Showpad to setup Users , Content and maintain Database

Feb 2017 – Jan 2018 · 11 mos

• SalesForce Administrator - Handling Market Research work , Market Strategist ,DBA , Licenses Order deals , Business Strategies , Data Loading , Mining and Data usage via Data Loader
• ¬ Conduct research in order to obtain and maintain accounts and contacts data.
• ¬ Hunt and verify data using the internet and occasionally via telephone
• ¬ Manage data by updating research findings into our Salesforce.com based prospect database
• ¬ Use additional tools like Excel and other third-party products to optimize the data management process
• ¬ Review post-campaign updates/clean-ups as necessary – eg. email/direct mail opt outs, bounces
• ¬ Support USA Sales Operations team on projects as per necessary
• ¬ Create Users in SFDC and Maintain Licenses
• ¬ Create Close Plans using CTA’s in SFDC
• ¬ Provide support to Sales teams and Account Executives by Strategizing Business requirements and providing analysis
• ¬ Defining KPI’s and developing scalable metrics/activity tracking for existing and newly acquired customers in the SMB and Mid-market business of LMS across different sales channels (Field, Online)
• ¬ Work with new customer acquisition sales teams and cross-functional partners (insights, sales systems, business analytics) to help identify and set up high potential accounts/prospects and feed back into a model for ongoing account prioritization.
• ¬ Work with Sales Ops colleagues to derive data-driven insights around sales metrics, formulating hypotheses on key drivers for problem areas and making actionable recommendations
• ¬ Creating Reports, Dashboards in SFDC and handling Sales Force Admin part
• ¬ Strategizing the Sales ideas to Target the right companies and also Stakeholders
• ¬ Worked for New Classification of Targeting accounts and introduced new concept called Personas to classify it.
• Using Data Loader in Sales Force updated crunch of Data from CSV and Excel into SFDC (Ex Accounts, Contacts and Opportunities
• Showpad Admin - Using Showpad to setup Users , Content and maintain Database

Nov 2014 – Jan 2017 · 2 yrs 2 mos · Hyderabad

• 🔹 Conducted market research and validated 5K+ records across EMEA region
• 🔹 Ensured Salesforce data accuracy using LinkedIn, Hoovers, and InsideView
• 🔹 Improved feature adoption by 18% by integrating customer success feedback into product updates
• 🔹 Supported marketing targeting and campaign accuracy through ongoing cleanup.

Apr 2013 – Oct 2014 · 1 yr 6 mos

• 🔹 Managed a 30M+ record database for UBS tools (Bloomberg, Reuters)
• 🔹 Processed license requests, vendor data, and user access rights across tools
• 🔹 Resolved 100+ SNOW, RPM, and DACS queries per month under SLA compliance

Feb 2010 – Mar 2013 · 3 yrs 1 mo

• 🔹 Managed critical order escalations with 24-hour SLA adherence
• 🔹 Created MIS reports for tracking productivity and issue resolution
• 🔹 Led quality checks and mentored new joiners in order management operations

Jul 2012 – Oct 2014 · 2 yrs 3 mos · Hyderabad

• 1 Research & Analysis of various industries like Technology, Financial trading, Consumer Markets etc.
• 2 Database Building – Generating New Leads, Cleaning and Updating Old Database.
• 3 Part of Business Admin team handling access to the Business sources and updating the Database on regular basis
• 4 Worked on Tools like Data Access systems (DACS) from Thomson Reuters,
• AAA tool of TR for Managing TR user’s database
• 5 Part of Business Admin team giving access to various services for users around the World for vendors like Thomson Reuters, Bloomberg, FACTSET etc.
• 6 We Work on the Raised Request from Onshore and Offshore to create access for the User to access applications and also to trade online.
• 7 Hands on experiment Tools like Request Procurement Manager (RPM) and Service now (SNOW).And having Thomson Reuters Admin rights for user access deletion, addition and Modification.
• 8 We give permission for the Traders to Trade online with Exchanges updating in Database Via Map Collect includes our Extra initiative Taking up the Admin issues, Database issues on regular Basis .
• 9 We also work on Common Database Market Data Manager, updating, deleting and pulling reports on regular basis.
• 10 Track and monitor market data activities.
• 11 Maintaining vendor records such as cost and change management.
• 12 Maintain data in Financial Information Tracking Systems (FITS).
• 13 Work closely with IT, Business Intelligence and Technology Functions.
• 14 Analyzing and contributing to market data strategy.
• 15 Researching and validating the current License holders of software’s of Bloomberg, Reuters, NYSE and NASDAQ etc.
• 16 Work on Bloomberg Service Identification upload files.
• 17 Reporting and access for NYSE, NASDAQ and Thomson Reuters.
• 18 Resolving and answering Vendor’s queries
• 19 Handling help desk activities and reporting same to client.
• 20 Documented and updated the SOP’s (Standard Operating Procedures) for the process.
• 21 Worked and Maintained Databases

Feb 2010 – Jun 2012 · 2 yrs 4 mos · Hyderabad Area, India

• 1 Part of ATT-OMA (order management Activation) Process of Ordering Management center (OMC) wherein Assurance, Ownership and Resolution are the key metric of the performance.
• 2 Part of Pilot batch OFMT Sales Escalation (order fallout Management technique) to handle escalation cases which have a resolution time of only 24 hours.
• 3 Part of pilot batch of Smart chat wherein interaction with various departments are required to solve the technical escalations from the back end.
• 4 Handle escalation accounts with onshore clients and calls from other departments like OMS IT (OMC IT dept.) in clearing various errors and also develop new Methods & Procedures to clear the errors.
• 5 Hands on experiment Tools designed by HCL and Infosys. CRM is a Tool designed by HCL and Asset is by Infosys
• 6 Follow compliance metrics with regards to Quality and real time adherence.
• 7 Acting as a Mentor for newly hired associates.
• 8 Prepare productivity and Quality reports of the Team Members on daily basis.
• 9 Taking up the MIS issues, Transport related Quires, IT issues and any Outages with the applications