Abhineet Mitra

Partnerships Manager

Bengaluru, Karnataka, India8 yrs 5 mos experience
Highly Stable

Key Highlights

  • Over 10 years of experience in operations management.
  • Achieved over 95% SLA adherence in cash management.
  • Expertise in optimizing last-mile logistics operations.
Stackforce AI infers this person is a seasoned Operations Manager in Fintech and Logistics sectors.

Contact

Skills

Core Skills

Operations ManagementPartnership ManagementLogistics Management

Other Skills

Analytical SkillsAttention to DetailBusiness AdministrationBusiness ReviewsBusiness SolutionBusiness StrategiesCash Management SystemsClient ServicesCoachingCommunication SystemsContent SourcingCourier PartnershipsCross-functional Team LeadershipCustomer ExperienceCustomer Retention

About

I am a results-driven Operations and Partnership Manager with over ten years of experience in managing large-scale operations, logistics networks, and partner ecosystems across diverse industries including fintech, logistics, and edtech. Throughout my career, I have successfully led cross-functional teams, optimized last-mile operations, and enhanced business performance through data-driven decision-making and process improvement initiatives. My experience at Airtel Payments Bank involved overseeing cash management systems and 70+ partners across West Bengal, achieving over 95% SLA adherence and ensuring uninterrupted service during peak business periods. Prior to this, I managed end-to-end last-mile logistics operations at Swift, collaborating with co-founders to develop business strategies, reduce RTOs, and strengthen courier partnerships to drive customer satisfaction. I bring expertise in cash and people management, performance optimization, KPI and SLA management, and strategic operations leadership. With an MBA in Marketing and a passion for building efficient, scalable systems, I thrive in challenging environments that demand precision, innovation, and collaboration to achieve sustainable growth.

Experience

8 yrs 5 mos
Total Experience
1 yr 8 mos
Average Tenure
--
Current Experience

Airtel payments bank

Partnerships Manager

Feb 2024Aug 2025 · 1 yr 6 mos · Kolkata, West Bengal, India · On-site

Cash Management SystemsPartner EcosystemsSLA AdherenceData-driven Decision MakingOperations ManagementPartnership Management

Go swift

Operations Manager

Oct 2021Nov 2023 · 2 yrs 1 mo · Bengaluru, Karnataka, India · On-site

Last-mile Logistics OperationsBusiness StrategiesCourier PartnershipsCustomer SatisfactionLogistics ManagementOperations Management

Byju's

Ex Senior Executive

Aug 2017Jan 2021 · 3 yrs 5 mos · Bangalore Urban, Karnataka, India

Ey

Operations Associate

Apr 2016May 2017 · 1 yr 1 mo · BANGALORE

Teamlease services limited

Associate

Oct 2015Feb 2016 · 4 mos · Bengaluru, Karnataka, India · On-site

Education

Ramaiah Institute of management studies

Master of Business Administration - MBA — Marketing

May 2013Jul 2015

There4u

SAP MM

Feb 2021Jul 2021

Roorkee Adventist College, Roorkee

Bachelor of Commerce - BCom

May 2011Apr 2013

Adarsh Bal Niketan

12th — PCM

Jan 2009Jan 2009

St.Marys Haridwar

10th

Jan 2006Jan 2006

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