Apr 2023 – May 2025 · 2 yrs 1 mo · Gurugram, Haryana, India · Hybrid

• Implemented continuous integration and continuous delivery (CI/CD) pipelines for 10 major projects including Azure-AD, YAML, decreasing the average deployment time by 50%.
• Led the successful migration of 300+ servers from on-premises to cloud-based infrastructure, resulting in a 30% increase in system efficiency and a reduction in operational costs by billing-dashboard management.
• Improved system availability by 99.9% by leading the design and implementation of a comprehensive disaster recovery, Migration, and business continuity plan.
• Automated routine monitoring tasks and reporting processes, resulting in a 50% increase in operational efficiency and allowing for more focus on strategic initiatives.
• As a founding member of the MSP team, I set up GCP and AWS organizations, managed authentication systems, integrated Jira and Atlassian tools, and developed other essential tools for the team.
• Identified and resolved over 500 system issues, enhancing system performance by 35% and significantly reducing downtime by applying performance parameters.
• Implemented authentication mechanisms using OAuth2 protocol and SSO solutions, 3rd party tools.
• Provided patches, solutions/workarounds to customers by referencing documents, releasing notes, producing documentation, knowledge base, etc.
• Mentored and provided technical training to interns, enhancing their skills and contributing to their professional growth.
• Led a project to integrate the company's identity management system with the CI/CD pipeline using Azure AD, Terraform, and Google Cloud Platform (GCP). Achieved streamlined deployment processes while ensuring robust security and compliance.
• Deployed a Kubernetes cluster on GKE using Terraform; managed applications with Docker and Helm charts.
• Integrated Argo CD for automated deployments, streamlining CI/CD pipelines
• Understanding client's SOW & managing them by setting up SLAs & SLOs using many DevOps tools like Service Now, and Opesgiene.

Oct 2021 – Apr 2023 · 1 yr 6 mos · Gurugram, Haryana, India · Hybrid

• Opesgiene configuration and Integration with Jira board & managing SLAs.
• Collaborated with development teams to ensure proper release engineering practices were followed.
• Contributed to the creation and enforcement of Service Level Agreements (SLAs) that defined performance metrics, service quality, and client expectations.
• Being a part of the Observability and Monitoring team we established monitoring frameworks to identify potential performance issues in the platform like creating Grafana metric-based dashboards, Splunk, Zabbix and Nagios, JSON manipulation of matrices, Integration of Jira, and other tools.
• Worked closely with development, operations, and security teams to integrate observability practices, fostering a culture of continuous improvement and proactive problem-solving.
• Kahuna GCP org setup for MSP(Managed Service Practice).
• Developed and managed RESTful APIs for internal tools, enabling seamless integration with third-party services and enhancing data exchange between systems, which led to a 25% increase in operational efficiency.

Apr 2021 – Oct 2021 · 6 mos · Delhi, India · Remote

• Automation of Zabbix and Grafana (user creation alert, New disk and space creation and deletion alert, Adding other applications in monitoring like, Software Installation & Deletion alerts, Port addition alerts, alerts) Creation of backup Python script for network devices Creation and authentication (SSL via LDAP) of an Apache application of FixIT to all the machines.
• Performed troubleshooting on various software applications and systems.
• Monitored system performance to ensure optimal operation and security protocols are met

Jun 2020 – Nov 2020 · 5 mos · India · Remote

• Handling and administration of many servers like SVN, and Jenkins.
• Day-to-day security scans and daily backup application servers to Acronis Server.
• Installations and Updation of software like Bugzilla, and Eclipse to user's machines.
• Linux server's cron-Job admin.