Mar 2022 – Oct 2023 · 1 yr 7 mos

• Ensure the success of our key clients from a technological perspective
• Find the best way to technically integrate our products and develop solutions for complex integrations in cooperation with our clients
• Manage, understand and convey clients' requirements to product management and engineering teams to ensure they build the right products for our clients
• Handle issues reported by clients and internal teams including verifying the issue, isolating and diagnosing the problem and developing solutions where appropriate
• Coordinate and present the solution to unresolved issues with our clients, product management, and engineering teams
• Develop and deliver product demonstrations and produce support materials such as guides and documentation
• Use a variety of tools, e.g. SQL queries, Databricks, Vertica queries, JavaScript consoles, and log analysis
• Pull raw data by running Hive, and Spark queries to debug the different issues and for the Adhoc requests.
• the main goal is the client's success and to leverage our creativity and technical expertise by identifying technical challenges and their solutions.
• Effectively estimates the level of effort for self and others and is able to deliver consistently against commitments
• Collaborates appropriately with Product, Engineering leader, or Project leader to unblock progress escalates impediments timely
• Tracks down and resolves complex bugs and issues

Jul 2021 – Mar 2022 · 8 mos

Mar 2021 – Jul 2021 · 4 mos

• Working on the design and implementation of
• reporting and ad-hoc data processing pipelines to handle several hundred TeraBytes of raw data following through the PubMatic platform.
• Conduct Knowledge Transfer Sessions for new joiners.
• Resolve issues with RTB campaigns and PMP
• Creating Hive managed and external tables based on the requirement.
• Implemented Partitioning and Bucketing on Hive tables for better performance.
• Running hive/ spark jobs to pull data for reporting and to debug multiple issues.
• Collaborated with the infrastructure, network, database, application, and BI teams to ensure data quality and availability.
• Closely working with the Dev/QA team to get a deep understanding of the product to help expedite a resolution to technical issues and help propagate this knowledge in the Team
• Building automated solutions to reduce the resolution SLA of multiple teams.
• working actively for OW/SDK troubleshooting
• Focus area in 2021 would be CTV/OTT and Identity which will reduce the workload from Engineering and other senior members of the Team.
• Use tools to execute Rest API queries to pull reports, review websites using the browser’s debug tools, pull logs from servers using Unix commands to identify issues with Open RTB requests and responses, and use MySQL to manage, troubleshoot, and update database settings for client accounts.

Apr 2019 – Mar 2021 · 1 yr 11 mos

• Core responsibilities include providing platform support to internal as well as external stakeholders.
• Understand the technical and commercial flows to motivate platform improvements and debugging.
• Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem and resolving the issue where possible.
• Coordinate with Product and Engineering teams in identifying, reporting and resolving product issues.
• Create and maintain internal tools that empower stakeholders to execute faster and answer their own questions.
• Use tools to execute SOAP and Rest APIs queries to pull reports, review live pages using browser’s developer tools, pull logs from a server to identify issues with requests and responses, and use MySQL to manage, troubleshoot, and update database settings for client accounts
• . Worked on the design and implementation of reporting and ad-hoc data processing pipelines to work with several hundred of TeraBytes of raw data following through PubMatic platform.

Oct 2018 – Apr 2019 · 6 mos

Jul 2018 – Oct 2018 · 3 mos · Pune Area, India