Abhishek Sharda

Operations Associate

Gurugram, Haryana, India2 yrs 2 mos experience

Highly Stable

Key Highlights

Proven track record in enhancing customer satisfaction.
Strong cross-functional collaboration skills.
Experienced in training and developing team members.

Stackforce AI infers this person is a Customer Experience Specialist with strong CRM capabilities.

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Skills

Core Skills

Customer Relationship Management (crm)Customer Experience

Other Skills

Cross-Functional CollaborationTraining and DevelopmentRelationship ManagementCustomer SatisfactionProcess ImprovementStrategy DevelopmentPersuasionNegotiation

Experience

2 yrs 2 mos

Total Experience

2 yrs 2 mos

Average Tenure

2 yrs 2 mos

Current Experience

Zomato

2 roles

Travel operations

Dec 2024 – Present · 1 yr 5 mos

ZAAP Associate

Mar 2024 – Jan 2025 · 10 mos

Enhanced Customer Experience: Delivered exceptional service
by addressing customer inquiries and resolving issues promptly,
resulting in an increase in customer satisfaction scores.
Cross-Functional Collaboration: Worked closely with product
and operations, streamline processes and enhance the customer
journey, leading to improved service efficiency.
Training and Development: Assisted in training new team
members on customer service best practices and company
policies, fostering a knowledgeable and responsive team
environment
Different Projects: Worked on new upcoming projects to assist
our valuable customers better such as managed relationships
with high-profile customers as a "Relationship Manager"
Developed and implemented strategies to increase customer
satisfaction and engagement.

Customer ExperienceCross-Functional CollaborationTraining and DevelopmentRelationship ManagementCustomer SatisfactionCustomer Relationship Management (CRM)