May 2022 – Aug 2025 · 3 yrs 3 mos · Chicago, Illinois, United States

• I currently work as a Product Manager 2 under JPMorgan Chase & Co. Merchant Services and Payment Processing Department
• JP Morgan has a multi-year, firm-wide strategy that will build customer-centric payments solutions for business clients.
• My Responsibilities as a Product Manager include:
• Influencing the design and product strategy for global products
• Leading user focused workshops to identify, validate, and articulate client problems
• Working across multiple payments products and features throughout the full payments lifecycle
• Consulting with clients and internal users to identify and uncover pain points and needs
• Creating and defining the ideal client/user product experience and journey that solves critical needs
• Collaborating with stakeholders and design teams to prototype and propose solutions (UX, Product, Developers, Marketing, Operations)
• Additional Experience & Focus Areas:
• Began in the Merchant Services division, contributing to product improvements and client solutions within the enterprise payments space.
• Transitioned into the Small and Medium Business (SMB) segment, tailoring payment product features to meet the unique needs of growing businesses.
• Focused on optimizing content management platforms using tools such as Adobe Experience Manager (AEM) to enhance digital product delivery and internal operational efficiency.

Jun 2021 – May 2022 · 11 mos

• The team I am working with is part of IBM Global Business Services (GBS)- the professional services arm of IBM, including management and strategy consulting, systems integration, and application management services. Revenues from the Global Business Services have totaled $13.5 billion
• This role will take on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools.
• The role requires a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve results.

Aug 2020 – Jun 2021 · 10 mos

• Techstack involves React.JS, Java Spring Boot for Full stack development Atlassian Bamboo/ Cloudforge for app deployment and AWS for hosting
• Worked with a team to build internal facing Full stack Web application that acts as a recommendation engine for Data Monitoring tools such as DataDog, AppDynamics and New Relic.
• Application serves Liberty’s employees as stakeholders and gives points of consideration for each tool as well as cost estimates for Synthetics testing
• Worked within an Agile team and shadowed Product Owners and focused on UI/ UX as well as designing feedback based mockups on Balsamiq

Jul 2018 – Mar 2019 · 8 mos

• Product Management
• Completed 1st Product Life Cycle with attention to key Stakeholders
• Business Strategy :
• Helped grow user base from 0 to 500 users across several University Communities : UIUC, Purdue, Drexel, MIT
• Launched and promoted product MVP at Hackathons : HackMIT & HackHarvard + Incubators: UIUC Cozad & Upenn
• Created and implemented Business model, Pricing model and client portfolio across Purdue + UIUC

May 2018 – Aug 2018 · 3 mos · Greater Indianapolis

• This position focused on creating, maintaining and optimizing data storage.
• Entailed working with and creating APIs to digest data and store within a data warehouse and understanding how multiple data points work together
• Used MySQL and built a Metrics Dashboard on JIRA featuring completed Queries and Data Requests

Nov 2017 – May 2018 · 6 mos · Indianapolis, Indiana Area

• The TechpointX XTERN program selects 150 summer interns (Finalists) from over 1500 applicants from colleges and universities from around the Country to participate in a paid 10-week summer internship where interns are matched with companies like Salesforce, HealthX, Angie's List etc. and take part in a variety of social and professional networking events. I was selected as one of the 150 finalists for this program.

Sep 2017 – Jun 2018 · 9 mos

• Involved in research that uses software to establish new neurogenetic models
• of mental disorders, specifically targeting Autism Spectrum Disorders.

Jun 2017 – Sep 2017 · 3 mos

• Worked in the MIT UROP Program (Department of Brain and Cognitive Sciences) - UROP cultivates and supports research partnerships between MIT undergraduates and faculty - whether you join established research projects or pursue your own ideas. Opportunities abound in every academic department as well as interdisciplinary laboratories and centers — off-campus, clinical, and global opportunities are also available. Projects occur during the academic year and/or in the summer session — lasting for an entire semester or continuing for a year or more.