Nov 2024 – Nov 2025 · 1 yr

• 24×5 GenAI API Gateway Platform Support for a food & confectionary conglomerate, handling their platform for ~50 application development teams, and supporting them in their application development and maintenance tasks.
• Platform Support including GenAI model lifecycle support for more than 25 models provided by Azure, AWS & GCP including Monitoring, Compliance Management, Usage guidance and Issue Troubleshooting & Resolution.
• Created Automated Testing Suite for the hosted models for all modalities, saving 3 hours effort of daily health checks testing and ~6 hours effort of bi-weekly post-deployment / update testing.
• Led the completion of 3 critical platform updates, 10 critical user stories and more than 25 user stories overall.
• Driven Testing, analysis and troubleshooting of RESTful API calls to the platform hosted models. Resolved and documented 30 incidents for various HTTP errors.
• Operating within Agile environment, actively participating in sprint ceremonies, backlog refinement, and defect triaging to accelerate delivery and maintain high-quality standards.
• Documentation of technical details and responsible usage guidelines of the platform for the use of application development teams.
• Report creation and Data Analysis of Platform usage metrics.
• Incident management and User Story management

Dec 2021 – Nov 2024 · 2 yrs 11 mos

• December 2023 - November 2024: Application Optimization and Automation role for multi-domain clients, to serve a total of 20 internal application development teams having ~200 members in total.
• Implementation of Automations and Application Optimizations according to client requirements as well as internal requirements, using Azure OpenAI GenAI models, Python, Power Automate and PowerShell Scripting.
• Created codebase middle layer for Python-based video transcription application for extracting video subtitles, translating them to required language and burning them on the video. OpenAI GenAI models were used to generate subtitles and edit translated subtitles into more meaningful and grammatically correct sentences. This allowed KT videos to become reachable to wider audience of ~100 non-native speakers of those languages within associated teams.
• Created codebase middle layer for Python-based language translation application to translate input text or documents. This fulfilled client requirement for language translation for ~800 users, decreasing their workload by ~40 hours of manual translation per month for their non-sensitive documents.
• December 2021 - December 2023: 24×7 Production Application Support for an e-commerce giant handling multiple types of e-commerce applications, serving ~500,000 individual and business customers.
• Implemented and maintained Python-based website journeys for application monitoring. This saved daily 3 hours of manual website journeys for monitoring purposes
• Created and maintained Confluence documentation including technical guides, critical incident resolution details, release notes etc.
• Incident management, change management, problem management, release management, and corresponding client communications

Jun 2019 – Nov 2021 · 2 yrs 5 mos

• 24×7 Production Application Support for an e-commerce giant in maintaining and supporting their applications, serving ~1 million customers globally.
• Implemented and maintained Python & Selenium framework based automated website journeys in AppDynamics monitoring tool, saving daily 3 hours of manual website journeys for monitoring purposes. Also performed maintenance and update of these automated journeys, especially after each release deployment and in case of framework updates.
• Acted as Sole Operational Acceptance Tester for the application, performing all relevant manual and automated checks, and provided confirmation for release deployment.
• Driven weekly change calls and implemented testing suites corresponding the application updates.
• Implemented internal-use Python functionality for automated email report collation saving >4 hours of daily manual effort in application health report creation.
• Implemented multiple alerts in Splunk monitoring tool for various types of incidents ranging from regular to critical, including application outage incidents.
• Implemented alerts in Splunk, and handled corresponding incidents varying between regular to critical, including application outage incidents.
• Driven Incident troubleshooting, resolutions and client communications

Sep 2017 – Jun 2019 · 1 yr 9 mos

• 24×7 Production Application Support for an e-commerce giant in maintaining and supporting their applications, serving ~1 million customers globally.
• Implemented log files archival automation in Unix shell script to archive logs files generated during peak traffic periods and critical incident periods. This saved ~8 hours of manual effort in archiving the logs from 45 individual servers, and helped in knowledge retention for peak period incidents and critical incidents.
• Maintained Python & Selenium framework based automated website journeys in AppDynamics monitoring tool and updated them after each release deployment and in case of framework updates.
• Implemented alerts via Splunk, and handled corresponding incidents varying between regular to critical, including application outage incidents