Mar 2022 – Present · 4 yrs 3 mos

Apr 2019 – Mar 2022 · 2 yrs 11 mos

• Designed and developed plug and play feature among others to the product Cloud Wrapper which provides >99% offload to the Media customers using 3rd party cloud origins.
• Roles and responsibilities:
• Participate in design reviews,create requirements, low level design documents,coding,peer code reviews and deployment checklisting with monitoring.
• Work with tech support team,reliability team to resolve customer issues ,escalations and handle service incidents.

Oct 2016 – Mar 2019 · 2 yrs 5 mos

• Using the Akamai in-house metadata framework called Edgesuite implemented origin shield to provide an interface to 3rd party CDNs to avail Akamai’s origin services.
• Implemented a no of services viz., token authentication, multi-key support,dvr access support , segment prefetch etc..
• Development and sustenance of distributed computing components in a live streaming architecture.
• Improved the CPU performance of a mid tier component by eliminating redundant tasks.
• Proactively developed scripts to be run by the ccare during incidents to mitigate the issue.
• Handling escalations for the customer care Tier 1 and 2 with priority .
• Proactive analysis and continuous improvements to reduce latency, increase scalability of the Akamai HD Live network.
• Timely response to production issues with deep diving the product architecture and source code and fix issues in sprint .
• Handling on-call duty for several components.

Apr 2013 – Oct 2016 · 3 yrs 6 mos

• Owner/SME of Mid tier component in live streaming network.
• Design and development of features in the mid tier component.
• Resolve escalations from customer/ccare on priority.
• Continously evaluate the component & make changes to enhance the performance in terms of delivery quality and future scalablity.
• Proactively, look for loopholes and put alerts in place to detect issues before hand in production environment and fix the issues if it is a system bug.