Adrian Pradzioch

Operations Associate

Amsterdam, North Holland, Netherlands13 yrs 8 mos experience

Highly StableAI Enabled

Key Highlights

Over 10 years of experience in automation consulting.
Achieved significant cost savings through innovative automation solutions.
Expert in enhancing operational efficiency in tech startups.

Stackforce AI infers this person is a SaaS Automation Consultant with a focus on operational efficiency and customer experience.

Contact

adrian.pradzioch@gmail.com LinkedIn

Skills

Core Skills

Process AutomationAi SolutionsGenerative AiCustomer Relationship Management (crm)Project Management

Other Skills

Cross-functional CollaborationData AnalysisProcess ImprovementCost SavingsLow-code AutomationData AccuracySelf-service AutomationKPI ManagementCreative Problem SolvingWorkflow DesignCustomer RetentionSales AutomationFraud InvestigationsTechnical SupportCross-team Collaboration

About

Dynamic Automation Consultant with 10+ years in tech startups and scaleups. Specializing in enhancing operational efficiency and reducing costs. Adept at adapting to change and thriving in fast-paced environments, I drive substantial business improvements through innovative automation solutions and effective stakeholder communication.

Experience

13 yrs 8 mos

Total Experience

2 yrs 6 mos

Average Tenure

1 yr 1 mo

Current Experience

Suitsupply

Customer Operations Automation Lead

Apr 2025 – Present · 1 yr 1 mo · Amsterdam Area · On-site

Achieved a 60% containment rate and 40% automated resolution rate across all channels (voice & written) within 9 months of joining through a combination of enterprise AI solutions (Ada.cx) and custom made tools designed in n8n
Identified and resolved critical bottlenecks across returns & refunds, warranty claims, and customer communications — reducing global contact rate by ~5% and improving post-purchase retention
Deployed AI and built custom automations across all written channels within the first 6 months, accelerating time-to-value for the business
Designed an AI-driven support model projected to save €500,000 in 2026, delivering an average saving of €5.10 per customer interaction
Leading the Voice AI rollout across ~120 Suitsupply store phone lines (~600K calls/year), reducing in-store workload during peak seasons and laying the foundation for store-level experience insights
Established cross-functional support groups with Data, Engineering, and Customer Support to uphold quality standards across AI-assisted interactions
Consulted on internal initiatives spanning chargeback deflection, lost package automation, and customer-facing email communication

Process AutomationAI SolutionsCross-functional CollaborationData Analysis

Dott

5 roles

Tools & Automations Engineer

Promoted

Sep 2024 – Apr 2025 · 7 mos

Achieved cost savings of ~€500k for customer operations - through self-service automations by integrating low-code automation tools (n8n, Retool) with Generative AI solutions, streamlining workflows and enhancing efficiency, with a projected goal of €1.5 million in savings by 2025.
Achieving 60% (stable over time) automated resolution rate while driving continuous optimization towards 90% target. Successfully reduced support volume and improved customer satisfaction through intelligent automation strategies.
Leading the vision for the global implementation of Generative AI in Customer Operations, driving innovation, enhancing efficiency, and transforming service delivery at scale through low code automations.
Specialized in operational automations, minimizing repetitive tasks and improving data accuracy across multiple teams (HR, Customer Support, Tenders, Local Ops), enhancing overall productivity and reliability.
Extensive experience with support tools such as Zendesk, Dixa, and Intercom. Implementation and optimization of enterprise support platforms (Zendesk, Dixa, Intercom) to launch and scale global customer service operations. Architected internal and external automation workflows to streamline support processes and enhance customer experience.

Cost SavingsGenerative AILow-code AutomationData AccuracyProcess Automation

CX Excellence, Tools Automation Manager

May 2024 – Sep 2024 · 4 mos

Support Experience Lead & Bot Manager

Promoted

Oct 2022 – May 2024 · 1 yr 7 mos

Spearheading the implementation of high-impact, innovative self-service and support automation (ADA) projects that streamline support processes and reduce customer effort, exceeding initial targets by 20%
Ownership of KPIs and driving positive outcomes, ensuring consistent performance against key metrics and targets (CSAT up by 10-30% for certain issues on a quarterly basis)
Collaborating closely with cross-functional teams to define channel strategies, identify pain points, product improvements and deliver impactful customer service initiatives.
Developing safety standard operating procedures through extensive automation using tools like Slack, Zapier, Zendesk, JIRA and Gmail, resulting in a significant reduction in reporting time by 4 minutes per report.
Managing the end-to-end journey of Dott's conversational bots, including ADA and Zendesk, to ensure they are optimally designed, tested, and maintained, and that they deliver maximum value to both customers and the business.
Utilizing data analysis to proactively identify churn risk and develop effective strategies to minimize customer attrition.

Self-service AutomationKPI ManagementCross-functional CollaborationData AnalysisProcess Automation