Jan 2017 – Present · 9 yrs 5 mos · Nasr City, Cairo, Egypt · On-site

• Ensure the stability, integrity, and efficient operation of IT systems that support core organizational functions.
• Monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems
• Maintains a safe and healthy working environment by establishing and enforcing organization standards and adhering to legal regulations.
• Responsible for IT vendor, contract, and outsourcing management
• Responsible for IT inventory maintenance and software license management
• Monitors security compliance in accordance with company standards, policies, and procedures.
• Identify, communicate, and resolve issues in order to minimize the downtime to an acceptable level and in accordance with the established SLAs.
• Mentor and provide guidance to the Systems Engineer staff.
• Identify service improvements through process changes, new systems, or equipment to reduce incidents.
• Undertake infrastructure changes in accordance with the Change Management processes, including timely user communication.
• Communicate capacity planning and management using system monitoring tools and provide recommendations.
• Provide guidance to Senior and junior engineers, helping them attain Service Levels and escalate calls in good time.
• Contribute to team review meetings and reporting.
• Produce and keep up-to-date documentation and diagrams showing system configuration.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.