Aishwarya Ganveer

Consultant

Bengaluru, Karnataka, India8 yrs 1 mo experience

Highly StableAI Enabled

Key Highlights

Expert in digital transformation and customer experience.
Led large-scale contact center operations at Amazon.
Strong focus on IVR and conversational experience design.

Stackforce AI infers this person is a digital transformation and customer experience specialist in the consulting and e-commerce sectors.

Contact

Skills

Core Skills

Digital TransformationCustomer Experience ManagementChange ManagementProject Management

Other Skills

Customer ExperienceStakeholder ManagementCross-functional CollaborationsData AnalysisAgentic AI DevelopmentAgile Project ManagementScaled Agile FrameworkContact Center OperationsLeadershipPeople ManagementCustomer Service ManagementProduct ManagementProject PlanningEnterprise Resource Planning (ERP)C (Programming Language)

About

Management consultant at Accenture, helping global clients solve strategic challenges and drive impactful digital transformation. I specialize in customer experience and contact center modernization, combining structured consulting thinking with hands-on operational insight. Previously at Amazon, I built deep expertise in large-scale contact center operations and customer experience, giving me a practical, ground-level understanding of what works at scale. Known as a digital transformation and contact center specialist, with a strong focus on IVR and conversational experience design that delivers measurable business outcomes.

Experience

8 yrs 1 mo

Total Experience

2 yrs 11 mos

Average Tenure

2 yrs 2 mos

Current Experience

Accenture

Management Consultant

Apr 2024 – Present · 2 yrs 2 mos · Bengaluru · Hybrid

Management consultant with experience helping global organizations solve complex strategic challenges and turn vision into measurable outcomes. I partner with clients to drive digital transformation, improve customer experience, and deliver practical, value-led solutions.
I bring strong expertise in customer experience and conversational journeys, with a particular focus on IVR strategy and contact center transformation—from discovery through design and optimization. Known for structured problem-solving and stakeholder alignment, I work at the intersection of strategy, technology, and customer experience.

Customer ExperienceStakeholder ManagementDigital TransformationCustomer Experience Management

Amazon

Amazon Future Builders Program

May 2021 – Apr 2024 · 2 yrs 11 mos · Pune, Maharashtra, India · Remote

Leading & developing a span of 120+ associates with 7 Team Managers of IN marketplace.
Responsible for overall direction, performance management ,coordination & evaluation of the team
Site POC for managing CEO level escalations, solved egregious customer experiences to restore and strengthen trust in Amazon.
Managed Late delivery & Undeliverable Concessions in IN CS Customer Experience team; ensured defects & concessions are reduced by 5% YOY
Created automated dashboard for analysis on undeliverable defect metrics, highlighting top drivers for defects, collaborated with stakeholders for collective brainstorming & resolution
Machine Learning Defects POC, responsible for ensuring agent errors are minimized through coaching by their managers & right procedures are followed while customer contacts are handled

Customer ExperienceCross-functional CollaborationsCustomer Experience ManagementChange Management

Byju's (think & learn pvt. ltd.)

Summer Intern

May 2020 – Jun 2020 · 1 mo · Remote

Evaluated hiring process using industry benchmarking of 12measurable metrics basis key recruiter attributes
Designed interactive dashboards to analyze performance of 150+ recruiters for 7-stage hiring of
Business Development associates

Hindustan petroleum corporation limited

Maintenance Planning Officer

Jun 2016 – Jun 2019 · 3 yrs · Mumbai, Maharashtra, India · On-site

As a functional SME, managed ERP system having features of asset, inventory, purchase, work order management etc. for 1500+ employees
Successfully upgraded ERP tool by capturing inputs from key stakeholders & collaborating with IT team. Created 2 functional design documents and faciltated 45+ new reports for ERP tool to ensure hassle free user journey.
Liaised with finance & purchase business leaders to create a product strategy, simulated multiple case scenarios & deployed in ERP tool. It resulted in account reconciliation of Rs. 7 Cr in bottom line of P&L
Troubleshooted multiple system issues & brainstormed for solutions with IT team, designed process flow charts and provided trainings to all the users

Project ManagementCross-functional CollaborationsChange Management