May 2025 – Present · 1 yr

• https://www.womenofcustomersuccess.com/

Sep 2024 – Apr 2025 · 7 mos · On-site

Jan 2022 – Aug 2024 · 2 yrs 7 mos · On-site

• Pando is a global leader in supply chain technology, building the world's quickest time-to-value fulfilment cloud platform. Pando’s Fulfilment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfilment and customer order fulfilment to improve service levels, reduce carbon footprint and bring down costs. As a partner of choice for Fortune 500 enterprises globally, with a presence across APAC, the Middle East, and the US, Pando is recognized as a Technology Pioneer by the World Economic Forum (WEF), covered in the 2023 Gartner market guide and as one of the fastest growing technology companies by Deloitte.
• As an Enterprise CSM, I work with CSCOs, CIOs and their teams from various industries - FMCG, Automobile, and Appliances. I help our customers get the best value out of our platform and help digitize their supply chain. Some of the customers I work with are J&J, Honda Cars, Marico, Orient Electic, HACH, Accuride, Inspire Brands
• We’re backed by Nexus Venture Partners, Next47, Iron Pillar, Chiratae Ventures, Avaana Capital, Uncorrelated Ventures and the founders of Gainsight, Freshworks, Inspire Brands
• https://pando.ai/

Aug 2019 – Jun 2020 · 10 mos · Chennai Area, India

• Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.
• Managed a portfolio of 1.2 MN USD ARR with over 250 customers across ANZ which lead to a portfolio growth of 3% in 4 months
• Retained 97% of customers through strategic product consultation and training, business reviews, and other marketing activities

Aug 2018 – Jul 2019 · 11 mos

• AIESEC develops leadership among youth aged 18 to 30 and contributes to strengthening the global employability market by providing an end-to-end international talent recruitment solution for Enterprises, NGOs, and Startups.
• AIESEC is the world's largest youth-run organization developing the leadership potential of young people. Present in 120+ countries and territories across 2600 universities, we provide students and recent graduates with life-changing experiences to intern or volunteer abroad within partner organizations.
• We partner with organizations ranging from Fortune 500 to local enterprises in developing and sourcing their global talent needs across our network. Through our programs in universities, we provide organizations with access to a global network of young talent who have the capabilities to make a positive impact.

Aug 2018 – Jul 2019 · 11 mos

• Involved in product development - creating customer persona's, product value proposition, a standard operating procedure for the product, delivery minimums for B2B and B2C
• Helped in analyzing AIESEC International's current global strategies implementation plan and results; providing feedback to it.
• Supported AIESEC International in downscaling global strategies to a network of 122 countries
• Helped in information collection from different entities regarding global strategies.
• Served as an active source of education and information on global product strategies for the network.
• Presented some diverse perspectives of global plenary as feedback to AIESEC International.
• Was selected to be a part of a 10 people international steering team (product development) consisting of product heads from top 15 entities across the globe

Jan 2017 – Feb 2018 · 1 yr 1 mo · Chennai

• Profiling of 900 foreign volunteers and successfully shortlisting 123 candidates from 37 different countries to work on social projects based on UN SDGs (was responsible for providing a full range of support services such as visa, logistics, culture integration, reception services, leadership development seminars)
• Increased the financial sustainability of the product by 75%
• Achieved an operational growth of 42% by enhancing the quality of internships, building membership’s interpersonal skills, and customer-centricity
• Represented the local chapter at the Asia Pacific Conference which comprised of 134 young leaders from 24 countries and 3 other strategic national conferences

Dec 2017 – Apr 2018 · 4 mos · Chennai, Tamil Nadu, India

• Gajra Pai & Zhu Ltd. (GPZ) is an international consulting firm that specializes in taking businesses into new markets. We focus on providing market access consulting and making compliance easy (business support services) for businesses coming to India. We also facilitate and support outward Indian investments into China, Europe & GRULAC. Our local experts and international team focus on delivering practical, bold, and long-lasting results.
• Implemented a 4-stage recruitment process by listing on online recruitment portals and conducting offline job drives
• Integrated the Zoho CRM system by setting up 50+ current accounts, creating workflow Automator’s, and a database of 3,000 companies for tracking sales opportunities

Jun 2016 – Jun 2016 · 0 mo · Chennai

• Spini believes in the power of information and leverages the same for its users. We help individuals cash in on every referral they make and help vendors find verified sales leads! So sales personnel can bid adieu to dreaded and daunting cold calling, plugging both onsite and online expenses while individuals can find verified solutions for anything they are looking for — from automobiles and real estate to loans and wedding planners — and get paid for the same.
• End responsible for designing and implement social media strategy to align with business goals
• Responsible to generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news) on two of their major social media channels - Facebook, Twitter
• Collaborating with other teams, like marketing, sales, and customer service to ensure brand consistency
• Responsible for implementing new features to develop brand awareness, like promotions and competitions
• Curated chat templates for the newly implemented chatbot