Ajay Prem Shankar

CEO

Bengaluru, Karnataka, India12 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 10 years of software engineering leadership experience.
  • Expert in architecting scalable and robust software solutions.
  • Proven track record in enhancing customer experiences.
Stackforce AI infers this person is a SaaS architect with extensive experience in software design and technical leadership.

Contact

LinkedIn

Skills

Core Skills

Technical LeadershipSoftware DesignGraphql

Other Skills

API DevelopmentAlgorithmsApache KafkaApplication Programming InterfacesArchitectureData StructuresDesign PatternsElasticsearchEvent DrivenGitHibernateJSONJUnitJavaJava Enterprise Edition

About

Software Engineering Leader with 10+ years of experience of building and leading software projects. ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ข๐œ ๐๐ฅ๐š๐ง๐ง๐ข๐ง๐  ๐š๐ง๐ ๐„๐ฑ๐ž๐œ๐ฎ๐ญ๐ข๐จ๐ง: Skilled in developing and executing project roadmaps for platform upgrades and content unification, taking projects from vision to reality. ๐€๐ซ๐œ๐ก๐ข๐ญ๐ž๐œ๐ญ๐ฎ๐ซ๐š๐ฅ ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ: Designed core components like unified schemas and hybrid search, creating scalable, robust solutions that unify content and ensure platform flexibility. ๐‚๐ซ๐จ๐ฌ๐ฌ-๐…๐ฎ๐ง๐œ๐ญ๐ข๐จ๐ง๐š๐ฅ ๐‚๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ข๐จ๐ง: Known for bringing diverse teams together and aligning leadership on impactful solutions, fostering collaboration and shared goals. ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ-๐‚๐ž๐ง๐ญ๐ซ๐ข๐œ ๐€๐ฉ๐ฉ๐ซ๐จ๐š๐œ๐ก: Focused on enhancing customer experiences through intuitive workflows and smart, AI-driven support, always with a user-first mindset. ๐‚๐ก๐š๐ง๐ ๐ž ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ: Led transitions to new architectures, tackling business and technical challenges while keeping stakeholders aligned and engaged. ๐‘๐ž๐ฌ๐ฎ๐ฅ๐ญ๐ฌ-๐ƒ๐ซ๐ข๐ฏ๐ž๐ง ๐ˆ๐ง๐ง๐จ๐ฏ๐š๐ญ๐ข๐จ๐ง: Committed to measurable impactโ€”achieving cost savings, improving content relevance, and enhancing support adaptability. ๐—ช๐—ต๐—ฎ๐˜ ๐—œ ๐—•๐—ฟ๐—ถ๐—ป๐—ด ๐˜๐—ผ ๐˜๐—ต๐—ฒ ๐˜๐—ฎ๐—ฏ๐—น๐—ฒ: - Strong work ethic and openness to feedback - Detail-oriented in analyzing requirements - Proactive in addressing blockers and gaps - Passion for mentoring and guiding othersโ€”I believe everyone is just one mentor away from a career - transformation

Experience

12 yrs 6 mos
Total Experience
2 yrs 6 mos
Average Tenure
6 yrs 1 mo
Current Experience

Atlassian

3 roles

Principal Engineer

Promoted

Sep 2024 โ€“ Present ยท 1 yr 9 mos

  • Redefining how Atlassian customers work.
  • Working on building foundational pieces of System Of Work.

Senior Software Engineer

Promoted

Oct 2021 โ€“ Aug 2024 ยท 2 yrs 10 mos

  • Discovery Platform Initiative
  • Led a comprehensive project to streamline and enhance Atlassian's customer support by unifying segregated help content and reducing support costs.
  • Scoped and executed a Proof of Concept (POC), which proposed a phased solution integrating:
  • Unified Help Sources:
  • Consolidated disparate support content for a cohesive customer experience.
  • Self-Service & Smart Solutions:
  • Embedded Gen AI-driven smart answers in customer workflows and introduced dynamic channel recommendations based on customer tier.
  • Discovery Platform Architecture:
  • Architected a unified event schema, established content event pipelines, and implemented a search service using hybrid search models (BM25 + KNN).
  • Overcame Key Challenges:
  • Tackled content ownership segregation, unified workflows, and leadership alignment;
  • Resolved technical hurdles in relevance benchmarking and content quality feedback.
Software DesignElasticsearchTechnical Leadership

Software Development Engineer II

Apr 2020 โ€“ Oct 2021 ยท 1 yr 6 mos

  • Customer Portal Modernization Initiative
  • Led a project to modernize the customer portal system by implementing an abstraction layer with GraphQL and Netflix DGS.
  • This layer enabled platform-agnostic support, allowing the customer portal to seamlessly operate across different agent platforms, enhancing flexibility and scalability.
GraphQLnetflix dgsSoftware Design

Protean careers

Teacher

Jun 2021 โ€“ Jun 2022 ยท 1 yr ยท Bengaluru, Karnataka, India

  • Ran a 3 month long free JavaScript bootcamp for college students.
  • Went through extensive selection process to understand if candidates of bootcamp had zeal to learn.

Target

2 roles

Senior Software Engineer

Promoted

Aug 2018 โ€“ Apr 2020 ยท 1 yr 8 mos ยท Bengaluru, Karnataka, India

  • Worked on Work Load Manager team (WLM), which lets a store identify how much quantity/inventory is needed on the sales-floor.
  • Designed and built business module to help team member do grocery audit that saves $300,000/annum for Target.
  • Identified multiple bottlenecks and Single Point of Failures in the product and re-imagined WLM.
  • Some technologies that I work on are SpringBoot, Docker, Kibana, Kafka, etc.
  • Conducted multiple tech sessions at the Org level as well as at the Team level.
  • Helped people in their technical growth, through mentorship program

Software Engineer

Oct 2017 โ€“ Aug 2018 ยท 10 mos ยท Bengaluru, Karnataka, India

  • This role involved understanding a lot of business to solve problems with technology.
  • I did code reviews at scale while in this role.
  • Apart from coding my day to day involved bringing lot of engineering practices and helping people learn these practices effectively.

Orange

Software Engineer

Feb 2017 โ€“ Oct 2017 ยท 8 mos ยท Gurgaon, India

  • Helped in building Identity and Auth Management tool with custom distributed logging tool. Build this application from scratch in team of two.
  • The role involved learning and implementing UI technologies such as Angular and Node.

Intel security

Software Development Engineer

Nov 2015 โ€“ Feb 2017 ยท 1 yr 3 mos ยท Gurugram, Haryana, India

  • Java and J2EE development with custom Spring framework and ORMs.
  • JavaScript and Angular JS SPA development.
  • Conducted technical sessions @ team level.

Tata consultancy services

Java Developer

Oct 2013 โ€“ Oct 2015 ยท 2 yrs ยท Mumbai, Maharashtra, India

  • Developing applications using technologies like struts, hibernate, javaScript.

Education

Kamla Nehru Institute of Technology, Sultanpur

Bachelorโ€™s Degree โ€” Computer Science

Jan 2009 โ€“ Jan 2013

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