Aug 2025 – Present · 9 mos · Noida, Uttar Pradesh, India · On-site

Nov 2024 – Dec 2025 · 1 yr 1 mo · HCL Noida · On-site

Apr 2024 – Present · 2 yrs 1 mo · Hardoi, Uttar Pradesh, India · On-site

• 1. Operational Management: Oversee the daily operations of the petrol pump, ensuring smooth functioning and efficiency.
• 2. Financial Oversight: Manage the financial aspects, including budgeting, accounting, and profitability, ensuring the pump meets revenue targets.
• 3. Inventory Control: Ensure proper stock management of fuel and other products, and manage inventory levels to prevent shortages or overstocking.
• 4. Staff Management: Hire, train, and manage employees, ensuring they are properly trained in safety procedures, customer service, and operational standards.
• 5. Safety Compliance: Ensure the petrol pump complies with all safety regulations and industry standards, minimizing the risk of accidents and ensuring environmental safety.
• 6. Customer Service: Maintain high standards of customer service, address complaints, and ensure customer satisfaction.
• 7. Quality Control: Monitor the quality of fuel and ensure that it meets regulatory standards.
• 8. Regulatory Compliance: Ensure adherence to local, state, and federal regulations regarding fuel storage, distribution, and environmental standards.
• 9. Maintenance of Equipment: Oversee the maintenance of fuel dispensers, tanks, and other essential equipment to prevent breakdowns.
• 10. Marketing and Promotion: Develop and implement marketing strategies to attract more customers, including promotions and loyalty programs.
• 11. Financial Reporting: Prepare regular reports on sales, expenses, and other financial data for review and decision-making.
• 12. Supplier Relations: Maintain good relationships with fuel suppliers, negotiate pricing, and ensure timely delivery of fuel.
• 13. Business Expansion: Explore opportunities for business growth, including new locations or additional services.

Oct 2021 – Nov 2024 · 3 yrs 1 mo · On-site

• Ensuring that the batches are run smoothly on a daily basis.
• Managing all the operational activities and day-to-day life-cycle of the institute such as batch formation and coordination, faculty coordination, classroom arrangement, etc.
• Coordination with the students as he she would be responsible for the end-to-end academic life cycle of every student.
• Collecting Feedbacks & Reviews from the students
• Working on Maximizing the Referrals.
• Managing the branch's income and expenses.
• Maintaining discipline by implementing and monitoring the organizational policies.
• Making sure the inquiry is given the best treatment & arranging the required material for the sales team.
• Partially/ fully managing the admission process.
• Active participation /driving of the organizational initiatives.
• Ability to meet set goals and should have a result-driven attitude.
• Must be unbiased towards the team members and should be a problem solver.
• Handle grievances by the proper solution for the benefit of the organization.
• Any other work allotted by the management as and when required.

Oct 2021 – Nov 2022 · 1 yr 1 mo · On-site

• Demonstrate strong communication, observation, and active listening skills to guide teams, resolve issues, and ensure effective stakeholder engagement.
• Build, motivate, and lead high-performing teams while establishing strong rapport with students, parents, and internal stakeholders.
• Maintain a flexible and adaptable leadership approach to manage changing priorities and operational requirements.
• Uphold ethical standards with an empathetic, unbiased, and professional management style across all interactions.
• Manage team workloads and individual responsibilities independently while ensuring timely delivery of targets and outcomes.
• Foster collaboration and teamwork while maintaining performance under pressure and meeting deadlines.
• Apply strong organisational, analytical, and problem-solving skills to improve processes and resolve operational challenges.
• Leverage technology and CRM systems to track performance, streamline communication, and enhance productivity.
• Establish productive professional relationships quickly, ensuring trust, clarity, and long-term engagement.
• Promote inclusivity by effectively engaging with individuals from diverse backgrounds and maintaining a non-judgmental work culture.
• Inspire, mentor, and motivate team members to achieve personal growth and organisational goals.

Apr 2020 – Oct 2021 · 1 yr 6 mos

• Managing the branch's income and expenses.
• Maintaining discipline by implementing and monitoring the organizational policies.
• Making sure the inquiry is given the best treatment & arranging the required material for the sales team.
• Partially/ fully managing the admission process.
• Active participation /driving of the organizational initiatives.
• Ability to meet set goals and should have a result-driven attitude.
• Must be unbiased towards the team members and should be a problem solver.

Sep 2019 – Mar 2020 · 6 mos

• Developing organisations business.
• Taking care of all carrier courses and short-term courses in queries and follow-up.
• Taking care of all feedback follow up and achieving them too and role meant and revenue generation.
• Recognise high performance and rewards accomplishments.
• Satisfying the clients by giving them good services perfect knowledge and quality.
• Fulfilling All requirement of the management.
• Developing goals of the development team and business growth and ensuring they are met.

Apr 2018 – Sep 2019 · 1 yr 5 mos · Noida, Uttar Pradesh, India · On-site

Apr 2016 – Apr 2018 · 2 yrs · Noida, Uttar Pradesh, India · On-site

• Lead and manage student counselling operations, guiding counsellors to effectively coordinate with students and parents in selecting the most suitable academic programs.
• Oversee the dissemination of accurate and up-to-date course information to students and parents, ensuring clarity on program offerings and outcomes.
• Plan and execute proactive communication strategies for sharing details on courses, entrance tests, application processes, and deadlines.
• Drive admissions growth by setting targets, monitoring conversion ratios, and mentoring the team on effective counselling and closing techniques.
• Supervise lead generation, enquiry management, and follow-up processes across phone, email, and digital platforms to ensure timely and effective responses.
• Ensure high enquiry-to-application and application-to-enrolment conversion through structured follow-ups and performance tracking.
• Collaborate with internal teams to plan and manage promotional events, seminars, and outreach activities to strengthen the institution’s visibility and admissions pipeline.

Jan 2014 – Apr 2016 · 2 yrs 3 mos · Gurugram, Haryana, India · On-site

• Engaged with clients to understand business needs and positioned cloud-based solutions (AWS, Azure, GCP, and private cloud).
• Supported the end-to-end sales cycle, including lead generation, prospecting, and opportunity qualification.
• Partnered with presales and technical teams to prepare proposals, presentations, and customized solution demos.
• Maintained and updated sales pipeline in CRM tools, ensuring accurate forecasting and reporting.
• Built and nurtured relationships with key stakeholders to drive long-term business growth.
• Assisted senior sales managers in negotiations and deal closures for cloud migration and modernization projects.
• Researched market trends and competitor offerings to strengthen go-to-market strategies.
• Consistently achieved sales KPIs and contributed to revenue growth in the cloud services division.