Mar 2023 – Aug 2024 · 1 yr 5 mos · Noida, Uttar Pradesh, India · On-site

• Building Varta, a SaaS based application to deliver, distribute and orchestrate transactional communication to 50+ banks and insurances globally.
• Collaborated with the engineering team of 35+ people to work on the ideation, requirement definition, product development and launch of x+ new features.
• Provided key inputs to the Presales team during the RFP and demo stage, by performing detailed competitive analysis, helping close 2 enterprise deals worth xx Cr.
• Performed feature discovery to identify key use cases which helped to crystallize the scope and priority for the product features.
• Wrote detailed functional requirement documents, epics and stories to enable product development.
• Worked with the product design team to provide feedback on the UI/UX.
• Ranked features by analyzing the reach, impact, cost & effort to prioritize the roadmap features ( RICE prioritization framework)
• Conducted product workshops which included brainstorming sessions for idea generation and collect product feedback.
• Analyzed Zoho tickets to identify recurring issues which fed into the product backlog.
• Presented Quarterly Product Review to Product Manager and CPO.

Dec 2019 – Feb 2023 · 3 yrs 2 mos · Hybrid

• Effective collaboration and participation in Product Management, Research, Teamwork and Collaboration
• Product Development, Solution Analysis, Stakeholder Management for incorporating various digital platforms ensuring sustainable digitization for various banking operations
• Playing a vital role in managing various activities of the project like requirement elicitation, analyzing the information gathered, documenting the functional or business requirements, BRD, FRD, Solution Scope Documents, Interface Analysis
• Interviewing business units, stakeholders, and technical leaders to gather and clarify business requirements; developing to be business process flows, identifying the impact of the implementation on these business process flows and coordinating the review of the detail design for the business
• Effective translation of business needs into technology solutions and business process improvements in adherence with company’s objectives
• Developing product vision & strategy with continuous product improvement
• Efficient in managing teams and stakeholders to negotiate and balance the demands and expectations
• Feasibility analysis and impact assessment of the solution on the overall business
• Skilled in Retail Asset Business, Project and Portfolio Management etc.
• Increased customer satisfaction score by 20%, Improved organizational efficiency by 20%, Reduced operational costs by 36% and Automation of customer onboarding process

Jan 2017 – Oct 2019 · 2 yrs 9 mos · Delhi, India · On-site

• Achievements
• Handling a critical customer-facing application – iMobile Pay, having more than 1 Cr+ customers.
• Delivered ‘iMobile For All’ -a PSP app like Phonepe, G-pay, to tap the non-bank customers and sell different cross-sell products. More than xx mn non-bank customers on-boarded within 3 months.
• Digitized the sanctioning process for Home Loans- to make sanctions quick and paperless. x mn rupees have been sanctioned in just a span of 2 months
• Designed and implemented Pay to Contact- A unique and exclusive product in iMobile Pay for UPI payments to contacts. It caters to more than x transactions every day.
• Automated manual process and increased throughput by 15%, reduced processing time by 55%, and increased data accuracy by 98%.
• Roles & responsibilities
• Conduct user interviews
• SME for providing integrated business/ technical solutions
• Creating data models
• Communicate business vision & insights to engineering
• New user on-boarding & training

Jul 2015 – May 2016 · 10 mos · Noida, Uttar Pradesh, India · On-site

• Launched integration between wallet and other banks with banking api and payment gateways for verification.