Aargy Mariah

CEO

Bengaluru, Karnataka, India5 yrs 7 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in device management and customer experience.
Proven track record in content strategy and chatbot optimization.
Strong leadership in cross-functional projects and team mentoring.

Stackforce AI infers this person is a SaaS Device Management and Customer Experience expert.

Contact

Skills

Core Skills

Device ManagementContent CreationCustomer Experience Management

Other Skills

Content StrategyChatbot DeflectionCustomer SupportHelp Center ManagementDocumentationIT ManagementPressure SituationsCustomer ExperienceCustomer Relationship Management (CRM)Real-time MonitoringEasily AdaptableInterpersonal SkillsBusiness OwnershipBusiness EthicsConflict Management

About

Device Management expert passionate about making technology seamless, secure, and reliable. I deploy, manage, and optimize devices at scale, tackling complex challenges with a balance of security, efficiency, and usability. Focused on collaboration and practical innovation, I help teams stay productive while technology works effortlessly in the background.

Experience

5 yrs 7 mos

Total Experience

1 yr 10 mos

Average Tenure

2 yrs 4 mos

Current Experience

Rippling

3 roles

Device Management Team Lead - Content

Promoted

Nov 2025 – Present · 7 mos · Hybrid

Led content strategy for the Devices support experience, with a primary focus on increasing bot deflection and improving self-service success. Improved chatbot deflection percentage by training and refining bot responses to deliver accurate, clear, and customer-focused answers. Partnered closely with engineering teams to identify recurring customer issues and translate them into actionable help center content. Created and maintained customer-facing Help Center articles to reduce support volume and improve issue resolution time. Developed and updated internal Confluence documentation to strengthen team product knowledge and ensure consistent support responses. Analyzed bot performance and customer interaction trends to continuously optimize content quality and coverage. Served as a content point of contact between Support, Content, and Engineering teams to align on product updates and known issues.

Content StrategyChatbot DeflectionCustomer SupportHelp Center ManagementDocumentationDevice Management+1

Senior Device Management Specialist

Apr 2025 – Nov 2025 · 7 mos · Hybrid

Device ManagementContent Creation

Device Management Specialist | Customer Experience

Jan 2024 – Mar 2025 · 1 yr 2 mos · Hybrid

Handled advanced device management issues and complex customer escalations. Supported quality initiatives by reverse-swarming high-impact cases and mentoring team members. Contributed to cross-functional projects including One Touch Analysis and Decagon QA to improve support workflows and customer experience.

IT ManagementPressure SituationsDevice Management

Byju's

2 roles

Assistant Manager

Sep 2022 – Dec 2023 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

Managed the end-to-end user journey from onboarding through account maintenance. Retained customers through structured engagement and renewal strategies. Mentored students and supported their academic and technical needs. Supported training initiatives for newly onboarded employees.

Customer Relationship Management (CRM)Real-time MonitoringCustomer Experience Management

Senior Specialist - User Experience

Dec 2020 – Jul 2022 · 1 yr 7 mos

Led user experience initiatives focused on customer retention, issue resolution, and escalation management. Delivered solutions within defined SLAs while maintaining a high-quality customer experience. Facilitated onboarding and training for new team members. Analyzed customer data to implement personalized retention strategies. Led a renewals project that contributed directly to organizational growth.