Akarsh Agarwal

Operations Associate

Gurugram, Haryana, India1 yr 8 mos experience

Key Highlights

Proficient in customer service management and business communication.
Strong ability to resolve complex customer issues effectively.
Skilled in fostering strong client relationships and collaboration.

Stackforce AI infers this person is a Customer Service Specialist in the Food Delivery industry with strong operational and communication skills.

Contact

Skills

Core Skills

Customer Service ManagementInter-departmental Collaboration

Other Skills

Customer Relationship Management (CRM)Problem SolvingCommunicationFinancial AccountingPartner Relationship ManagementEvent CoordinationLiaison Between DepartmentsFocus GroupsDelivery OperationsHindiMarketing OperationsEvent PlanningFeedback ManagementEarly Warning SystemsTable Tennis

About

Currently serving as an Associate at Zomato, leveraging an MBA from Subharti University to contribute to customer service excellence and effective business communication. Proficient in customer service management, business English, and Microsoft Office, with a committed focus on fostering strong client relationships. Educational foundation in Business Administration and Management from Subharti University and IIMT College shapes a comprehensive understanding of business practices. Motivated by opportunities to collaborate, learn, and deliver impactful results in dynamic environments.

Experience

1 yr 8 mos

Total Experience

1 yr 8 mos

Average Tenure

1 yr 8 mos

Current Experience

Zomato

2 roles

Escalations

Mar 2025 – Present · 1 yr 2 mos

Customer Specialist

Sep 2024 – Present · 1 yr 8 mos

Acted as a frontline liaison between Zomato, restaurant partners, and delivery personnel to manage and resolve customer-facing issues. Promoted to Email Escalations in March 2025 to handle complex customer queries requiring precision and cross-functional coordination. Identified key pain points such as early order readiness markings by restaurants, leading to delivery delays, partner reassignments, and order cancellations. Collaborated with internal teams to ensure feedback loops are created between operations and partner management.

Customer Service ManagementInter-departmental CollaborationCustomer Relationship Management (CRM)Problem SolvingCommunication