Jan 2023 – Mar 2025 · 2 yrs 2 mos

• Responsible for the 0-1 launch of the Novo Credit Card (in-house card processing and card management)
• Responsible for the department tasked to deliver the next horizon product features (R&D)
• Manager of 3 senior product managers and their respective pods
• Individual contributor: Product manager for tiger team which is responsible for the delivery of various strategic initiatives company-wide

Mar 2022 – Dec 2022 · 9 mos

• Delivered Novo’s first Credit product from ideation to production launch by partnering and leading 80+ internal stakeholders across engineering, compliance, legal, and our bank partner.
• Launched Novo’s Express ACH product, a same-day ACH solution for SMBs to move money faster.
• Responsible for multiple pods consisting of a combined 2 EMs, 2 Lead Engineers (Full Stack), 2 Lead Designers, & 13 Engineers (FE + BE)

Sep 2021 – Mar 2022 · 6 mos

• Product manager for the Core Banking set of capabilities (ACH, mRDC, Wires). Responsible for development and implementation of (1) new financial products that optimize cash flow / money movement & (2) fraud / transaction monitoring through agile and customer-first methodologies.
• Lead 8 engineers and 2 designers to conduct user and market research to build the future of SMB banking across iOS, Android & Web

Sep 2019 – Sep 2021 · 2 yrs · New York, New York

• Product lead for H2H FX payment solutions, cross-currency ACH, emerging FX payments and specific external partnerships.
• Managed 2019 growth of 18%-25% and flat YoY growth in 2020 (during a market downturn in FX across the industry).
• Responsible for E2E product roadmaps (client experience, vendor integration, tech, & ops) and investment spend of $5MM+ to launch new product offerings globally. Builds include feature functionality and new payment options.
• Launched the newest FX payment option, Pay to Card. The offering delivers payments quickly and securely using debit card details in 120+ currencies into 170+ countries.

Jan 2019 – Sep 2019 · 8 mos · 388 Greenwich St

• Worked with FX Desk, payments product group and Citi sales organization (TTS, CCB, GCB, FI) to pitch, price & package FX solutions.
• Helped manage Citi’s premier cross border payments product, WorldLink & CBFT.
• Executed and developed a strategy to position product against Fin-tech players and grew a network to include mobile wallets.

Jan 2018 – Dec 2018 · 11 mos · 388 Greenwich St

• Worked with Sales, Product, and Visa/MasterCard to price and pitch largest NA commercial card program, SmartPay3 (GSA - $10B+ Volume).
• Focused on portfolio growth for both Corporate & Public Sector books through cross-sell opportunities and rebid retention. Used client data, McKinsey benchmarking, and sector trends to target low penetrated markets as well as build a strong pipeline through CCB partnerships.
• Projects: ScoreCard (US & Canada – Corp & Public Sector), Pitch Decks (Client Conference, GSA Training), Spend Data Analytics (Maximize spend with high interchange requirements, Pricing Model enhancements), Legal (Contracts, Rebate & Sign On, Merchant Associations, Pricing).
• Built client incentive comparison tool and reengineered reference database protocol through client data to ensure higher switching costs.
• Managed book of combined $1.4B spend clients (State of Texas) and completed payment file analysis to optimize card volumes and usage.

Jul 2017 – Dec 2017 · 5 mos · 388 Greenwich St

• Lead the efforts behind a billing leakage project across the NA business that captured $3.5MM in revenue, which annualized into $12.5MM in 2018. Additionally, completed data analysis to determine key revenue drivers and model inputs that will have (+) financial impact to bottom line.
• Worked with business and sales partners to price $MM cash management deals, conducted working capital analysis to sell cross-product opportunities, and assessed liquidity and relationship reviews for multiple RFP proposals.
• Designed and implemented a management system and cross-functional dashboard for account analysis using Tableau and Microstrategy for NA Corporate Accounts. The dynamic model serves as a client dictionary to reference when modeling future growth business.

Jun 2016 – Aug 2016 · 2 mos · Greater New York City Area

• Crafted an end-to-end B2C and B2B competitive and market analysis for Payment Exchange, an integrated payment solution for suppliers and clients, for upper management to determine their financial investment in market-awarded Zelle and future product enhancements.
• Partnered with cross-functional teams to strategically plan for investment spend of $120MM to commercialize emerging payment products and seek strategic partnerships with Fin-techs and other banks.
• Assisted in multiple pricing deals for Present and Pay for Business product (Hilton–100M, and PG&E-3MM) to help clients consolidate current payment infrastructures and maximize working capital and cash flow.
• Analyzed cash flows and invoice data for 10K+ monthly invoices to target specific Industrial and C&H clients for future business opportunities.

Jun 2015 – Aug 2015 · 2 mos · New York City Metropolitan Area

• Rotational Internship between Audit and Financial Services Practices
• Worked on a large engagement team for a Deloitte OCEO Audit client. Helped with the archiving processes, Q1 documentation, and analytical procedures using Deloitte software.
• Joined a smaller risk analytics team for a Deloitte OCEO Advisory client. Helped create deliverables and run fraud testing while also participating in conference calls and team meetings.
• Enhanced my knowledge on professional client services, Excel, AS2, and ACL while learning about personal branding and expanding my network.

Jun 2015 – Jun 2015 · 0 mo · Greater Boston

• Participated in a highly selective leadership conference for three days in which we gained insight on the culture and market offerings of Liberty Mutual Insurance
• Worked with a team of three other students and two LMI professionals in a finance case competition
• Learned about the firm and finance track through seminars and panels held by executives across the many functions
• Won the award for best tweeter during the three day conference

Sep 2014 – May 2015 · 8 mos · 3 Lake St, Brighton, MA, 02467

• • My responsibilities included various receptionist position tasks, working on marketing projects (Boston College Magazine), and helping organize the office.

May 2014 – Aug 2014 · 3 mos · New York, NY

• Helped optimize cash flow efficiency, digitize P-Card and T&E internal programs, and create brand awareness across the medical market.
• Researched and used commercialization strategies to market global kinesiology medical equipment across various distribution channels.
• Focused on executing data-driven business strategy to establish US presence and expand into hospitals, medical conferences, etc.

Jul 2011 – Aug 2011 · 1 mo · Jersey City, NJ

• • My responsibilities included tutoring and grading papers of students aged 2-12. Helped in the management of the office and improved proficiency of students in math and reading.