Akhil Dua

Product Manager

Bengaluru, Karnataka, India11 yrs 5 mos experience

AI ML PractitionerAI Enabled

Key Highlights

Led multiple successful product strategies in FinTech and Healthcare.
Expert in data-driven decision making and user experience design.
Proven track record of improving customer satisfaction and operational efficiency.

Stackforce AI infers this person is a Product Management expert with a strong focus on FinTech and Healthcare sectors.

Contact

Skills

Core Skills

Product ManagementUser Experience Design (ued)Growth HackingE-commerceBusiness DevelopmentService Delivery Management

Other Skills

A/B TestingAgile MethodologiesAgile Project ManagementArtificial Intelligence (AI)AutomationB2C e-commerceBusinessBusiness AnalysisBusiness Intelligence (BI)Business PlanningBusiness ProcessBusiness Process ImprovementBusiness StrategyBusiness-to-Business (B2B)Consulting

About

An Engineer and a start up enthusiast, mad over learning and experimenting new things. I practice the 'get shit done' attitude and never mind getting my hands dirty in the process. In my opinion, experience is the best teacher, but the one who learns from experience of others is the smartest student. The key to success in any job for me is 'ownership'.

Experience

11 yrs 5 mos

Total Experience

2 yrs 3 mos

Average Tenure

2 yrs 10 mos

Current Experience

Razorpay

Senior Product Manager

Aug 2023 – Present · 2 yrs 10 mos

Platformised support experience to reduce ATRT (Average Ticket Resolution Time) using insights and data driven decision making
lead the Unification of experience across Razorpay's merchant facing products to boost PPC (product per customer), NPS and Revenue at Razorpay.
Developed SOP Platform for support team, increasing FCR and making 65% workflows self-served and automated
Building Ray - AI powered virtual RM
Supported building India's first open sourced design system 'Blade'.

Data-driven Decision MakingProduct ManagementStakeholder ManagementUser Experience Design (UED)Artificial Intelligence (AI)

Dailyhunt

Senior Product Manager

Apr 2022 – Aug 2023 · 1 yr 4 mos

Led the Xpresso Charter and developed the growth and product strategy to create a GenZ focused news app, focusing on building a notification strategy that constituted 78% of DAU Hook.
Spearheaded an infra revamp for the Ops team at dailyhunt to handle over 50 million DAU, doubling the current capacity from 25 million.
Implemented a notification tool that saved 10,000 monthly man hours for the Ops Team, streamlining operations and increasing efficiency.

Growth HackingProduct StrategyUser Experience (UX)Data-driven Decision MakingProduct Management

Medlife

2 roles

Growth Product Manager

Jul 2020 – Mar 2022 · 1 yr 8 mos

Led the development of a multi-armed bandit platform for premium upsell, resulting in a retail revenue increase of ~$36M annually.
Expanded e-commerce digital reach from 200 to 22,000+ pin-codes in just 2 quarters, driving daily transactions from 50 to 1500 in 3 quarters.
Improved CSAT and NPS scores, boosting Playstore rating from 3.9 to 4.4 and maintaining a MoM retention rate at 45%.

E-CommerceCustomer Experience DesignData AnalysisUser Experience (UX)Product Management

Business Product Manager, Doctor Business

Aug 2018 – Jul 2020 · 1 yr 11 mos

Compliance eConsultation
/ Owned PDLC and P&L for eConsultation business
/ Reduction in cash burn. Monthly burn down from 1.02 Cr to 63L
/ Unit economics approach for eCon cost down to INR 21/eCon from INR 34/eCon
/ Consistent quality improvement and updation of eCon compliance parameters
/ Budgeting and defining cost structure for compliance e-consultation
/ Setting up doctor base of over 1500 doctors to cater over 10k daily consultations
/ Identified scope and opportunities to up-sell and cross-sell
/ Order engine logic improvisation
/ SLA and TAT management
/ Measurable team and product performance KRAs and KPIs
/ TAT improvement from 180 minutes to 70 minutes
/ Improvised customer experience by enabling realtime user feedback tracking, reduction in TAT and SLA breach
/ Selection, cost negotiation, work flow designing, API integration and execution of external vendors
/ Improvisation of quality score of eCon
/ Regular coordination with the warehouse operations and the procurement teams to improve the fulfilment rate (up from 48% to 62%)
/ Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales
/ Developed funnel reporting and dashboard to reduce leakage and improvise process efficiency
CAC (Customer Acquisition Cost)
/ Owned implementation, PoC, product development and scale up of express delivery consumer product
/ Budgeting and strategy in collaboration with the sales team to scale up doctor onboarding from 7 to 50 in a span of 45 days
/ CAC (Unit Economics) down from 760 to 180 (77%)
/ Direct business development through B2B sales and partnerships and alliances
/ Analyzed user feedback data to improvise on the delivery TAT, down from 48 hours to 2 hours (90th percentile of orders) by improving supply chain management in collaboration with the procurement, inventory management and the last mile delivery teams
Specialty Consultation
/ Doctor Onboarding
/ Product Roadmap
/ P&L and Scale Up

Business DevelopmentP&L ManagementCustomer Experience DesignProcess ImprovementProduct Management

Lybrate

2 roles

Head Of Service Delivery

Promoted

Jul 2016 – Aug 2018 · 2 yrs 1 mo · New Delhi Area, India

/ To ensure the timely delivery of all the deliverable so as to maintain the SLA and boost the RoI of paid clients
/ To reduce the delivery cost so as to make the sales more profitable for the organisation
/ Devising strategies for content based marketing so as to boost the SEO ranking of the platform and make the optimum use of the content created by the service delivery team

Service Delivery ManagementContent MarketingOperations Management

Product and Business Operations Manager

Jun 2015 – Aug 2018 · 3 yrs 2 mos · New Delhi Area, India

/ Devising strategies so as to make the product more engaging for the end user
/ To identify the prospects of automation in redundant processes
/ To make sure that the team size of Operations isn't increased along with the work flow. With panel enhancements, 3x volume of a particular process was manged by half the initial team
/ Providing the work flow of various internal panels to the tech team, so as to enhance the productivity of the Operations and Service Delivery team
/ Responsible for the end to end working of all the processes of Operations like customer support over call or mail
/ Setting the KRA and KPI of the Operations team and close monitoring of the team performance
/ Handling a team over 25 people spread across 3 cities (Delhi, Mumbai and Hyderabad)

Operations ManagementTeam ManagementProcess ImprovementProduct Management

Zomato

Product Analyst

Oct 2014 – Apr 2015 · 6 mos · Gurgaon, India

Quality Management
/ Devising strategies for business enhancement of clients and driving more traffic to the website
/ Part of the Data Processing team, responsible for everything that goes live on the website and application
/ Mentored new team members and guided them about the work culture and values at Zomato
Online Food Delivery
/ Part of the pilot team of food delivery consumer feature
/ A/B testing to enable phased delivery of online ordering feature
/ Taking direct user feedback to improvise the product features
/ Extensive internal testing of application before release
/ Training the restaurant partners on the usage and functionality of online food delivery features in merchant application and setting up delivery SLAs
/ Preparing in-app user manual in the user application with the UI/UX team for better penetration of newly launched feature