Al Secchi, EE — Business Development Executive

“I believe customer experience isn’t just a department, it’s the heartbeat of sustainable growth.” With over 30 years of executive leadership across communications, manufacturing, finance, and banking, I’ve built and scaled customer-centric ecosystems that drive loyalty, retention, and revenue. My expertise spans CX strategy development, omnichannel support, and post-M&A integration—always with a focus on measurable impact. I’ve led high-performing teams through digital transformation, implemented data-driven KPIs, and pioneered loyalty programs that increase lifetime value. Optimizing contact center operations and enhancing sales performance through enablement strategies, I align every initiative with business growth. Empowering inside sales teams to exceed performance targets through CRM optimization, lead conversion tactics, and customer acquisition frameworks. At Sunstone Circuits, we maintained a 95%+ customer satisfaction rating while transitioning to a fully remote model, during the pandemic, proof that great service can thrive under pressure. AREAS OF EXPERTISE • Customer Experience (CX) Strategy Development • Contact Center Operations & Management • Omnichannel Support Implementation • Technical Support Optimization • Sales Performance & Revenue Growth Enhancement • Digital Tool Integration to Drive Customer Engagement & Sales Excellence • Customer Loyalty Program Innovation & Design • Strategic Partnership Development & Relationship Management • Process Improvement & Automation Strategies • Cross-functional Team Leadership • KPI Development, Analysis, & Performance Management • Change Management & Digital Transformation • Post Merger (M&A) Integration Process Development CORE COMPETENCIES • Architecting customer-centric ecosystems that consistently deliver exceptional experiences • Implementing data-driven strategies to boost customer satisfaction and Net Promoter Scores (NPS) • Leveraging cutting-edge technologies to streamline support operations and reduce costs • Developing high-performing teams that consistently exceed service level agreements (SLAs) • Aligning CX initiatives with overall business objectives to drive revenue growth • Pioneering innovative loyalty programs that increase customer retention and lifetime value

Stackforce AI infers this person is a Customer Experience and Operations Leader with expertise in Manufacturing and Telecommunications.

Location: West Linn, Oregon, United States

Experience: 30 yrs 8 mos

Skills

Customer Experience
Contact Center Operations
Sales Performance

Career Highlights

Over 30 years of executive leadership experience.
Maintained 95%+ customer satisfaction during remote transition.
Pioneered loyalty programs enhancing customer retention.

Work Experience

Sunstone Circuits

Senior Manager, Global Customer Support & Inside Sales (21 yrs 2 mos)

Sprint Corporation

Sales Manager (2 yrs)

Islander's Cafe & BBQ

Director of Operations (9 yrs 9 mos)

US Bank

Operations Lead- Loss Prevention (6 yrs 6 mos)

Education

BSEE at Loyola Marymount University

Exercising Leadership at Harvard University

Post Graduate at California State University, Northridge

Post Graduate at University of La Verne

at Arcadia High School

Al Secchi, EE

Business Development Executive

West Linn, Oregon, United States30 yrs 8 mos experience

Highly Stable

Key Highlights

Over 30 years of executive leadership experience.
Maintained 95%+ customer satisfaction during remote transition.
Pioneered loyalty programs enhancing customer retention.

Stackforce AI infers this person is a Customer Experience and Operations Leader with expertise in Manufacturing and Telecommunications.

Contact

Skills

Core Skills

Customer ExperienceContact Center OperationsSales Performance

Other Skills

Customer Service ManagementCustomer SupportOral CommunicationSales Strategy DevelopmentCustomer AcquisitionPerformance ManagementUser Experience (UX)Collaborative WorkCustomer MarketingExecutive CoachingExecutive-level CommunicationCustomer AdvocacyMicrosoft PowerPointMicrosoft OutlookMicrosoft Office

About

Experience

30 yrs 8 mos

Total Experience

9 yrs 10 mos

Average Tenure

Current Experience

Sunstone circuits

Senior Manager, Global Customer Support & Inside Sales

Jan 2003 – Mar 2024 · 21 yrs 2 mos · United States

Create and implement strategic processes that ensure a high level of service is consistently provided within a 24/7/365 environment, maintaining a 95%+ above-average customer satisfaction rating and a 99% on-time delivery rate. I ensured these high success KPIs were consistently maintained while transitioning the support and sales teams to and from a fully remote model, during the pandemic. Every innovative process is designed to win new customers, retain current ones, and create loyal company advocates through a well-developed customer partnership philosophy.
As the department head of Sunstone's #1 industry-rated customer service and sales department for over 20 years, I feel that a company's primary differentiator is their customer service level, and that extreme level helped drive Sunstone's consistent year-over-year growth.

Customer Service ManagementCustomer SupportCustomer ExperienceContact Center Operations

Sprint corporation

Sales Manager

Jan 2000 – Jan 2002 · 2 yrs

Directed Sprint’s West Coast B2B inside sales operations, leading a high-performing team across multiple markets to consistently exceed corporate revenue targets through strategic coaching and performance optimization.
Designed and implemented an ongoing training and accountability framework that elevated team effectiveness, driving sustained growth while reinforcing a customer-first culture.
Acted as a strategic liaison with U.S. embassy counsels in Washington D.C., facilitating secure upgrades to voice and data systems in high-stakes environments.
Championed the launch of cutting-edge telecom solutions by crafting compelling value propositions and energizing the sales force to capitalize on emerging market opportunities.
Fostered a results-driven, agile sales culture that transformed the inside team into a trusted partner for enterprise clients and a reliable engine for national growth.

Customer Service ManagementCustomer SupportSales Performance

Islander's cafe & bbq

Director of Operations

Jun 1998 – Mar 2008 · 9 yrs 9 mos

Director of operations for event and catering division of Islander's Cafe & BBQ and co-owner of The Hawaiian Plate Lunch company. Specializing in public, private and corporate barbecue events.

Customer Service ManagementCustomer Support

Us bank

Operations Lead- Loss Prevention

Jul 1993 – Jan 2000 · 6 yrs 6 mos · Portland, Oregon, United States · On-site

Led a 35-member Loss Prevention team focused on safeguarding credit card, commercial, and real estate loans. Instead of just mitigating risk, I worked to turn customer challenges into meaningful opportunities—ensuring that every interaction strengthened trust and fostered loyalty.
Guided my team through two major mergers, maintaining seamless operations while consistently exceeding KPIs. My approach helped retain over $2M in at-risk revolving credit accounts monthly, ensuring financial stability while securing commercial and residential mortgage assets.
Success in loss prevention isn't just about protecting the bottom line, it’s about smart problem solving, relationship building, and creating long term value.

Customer Service ManagementOral Communication