Aug 2024 – Mar 2026 · 1 yr 7 mos

• Manage a high-volume renewal portfolio, handling 300+ deals per month with consistent on-time execution and strong retention results.
• Lead the full renewal lifecycle — outreach, negotiation, objection handling, and contract closure — ensuring a smooth customer experience from first touch to signed agreement.
• Collaborate closely with Customer Success and Sales teams to understand customer goals, address risks, and identify upsell and expansion opportunities.
• Maintain accurate renewal and revenue forecasting with a 120-day forward view, supporting strategic planning and pipeline visibility.
• Drive customer satisfaction by working cross-functionally with distributed teams (Support, Operations, Finance) to resolve issues and improve adoption.
• Prioritize and execute multiple renewal workflows simultaneously in a fast-paced environment while meeting quarterly targets.

Aug 2024 – Mar 2026 · 1 yr 7 mos

• Manage a high-volume renewal process, handling 150+ deals monthly with on-time execution and notable retention outcomes.
• Lead the full renewal lifecycle by conducting outreach, negotiation, and monitoring health metrics to secure timely contract closures.
• Utilize tools such as Salesforce, Salesloft, CRM, Excel, and Tableau for strategic planning and data-driven renewal decisions.
• Leveraged competitive intelligence and cross-selling strategies to achieve ~98% customer retention over six months.
• Proactively followed up on open opportunities to secure renewals, consistently surpassing a 105% quota.
• Collaborated with cross-functional teams to streamline customer onboarding and account planning, further enhancing renewal outcomes.

Mar 2023 – Aug 2024 · 1 yr 5 mos

• Progress is the experienced, trusted provider of the best products to develop, deploy, and manage high-impact applications.
• As a BDR I am part of our wider Sales Business focusing on generating new business and whitespace through prospecting outbound opportunities with the ultimate goal of closing won business. I am having the opportunity to work in a fast-paced team. Manage inbound leads that are driven by outbound effort.
• Run small deals, lead & close full cycle renewals, and identify any cross-sale and up-sales opportunity with quota 100% achieved since the first trimester.

Mar 2023 – Aug 2024 · 1 yr 5 mos

• Collaborated with cross-functional teams to identify upsell opportunities, driving revenue growth and reinforcing customer success initiatives.
• Partnered with marketing to develop targeted messaging for smaller accounts, leading to a 20% increase in engagement and upsell potential.
• Coordinated with internal teams to utilize Salesforce data for tracking contract negotiations and mitigating churn risks.