Alex K.

Business Development Executive

United States8 yrs 4 mos experience

AI Enabled

Key Highlights

Secured largest new business deal in company history
Increased team efficiencies by 40-50%
Experience with 2,000+ companies using AI

Stackforce AI infers this person is a SaaS expert with a focus on AI-driven customer experience solutions.

Contact

Skills

Core Skills

Customer Experience ManagementGenerative Ai For Customer ServiceAi Voice TechnologyContact Center As A Service (ccaas)B2b SoftwareAi Agents

Other Skills

HelpdeskConversational AIContact Center TechnologyVoice of the CustomerShared InboxOnline Reputation ManagementLocal Search OptimizationEnterprise Solution SalesSearch Engine Optimization (SEO)Software as a Service (SaaS)Enterprise Technology SalesMicrosoft OfficePhotoshopPowerPointMicrosoft Excel

About

AI powered service isn't the future. It's the present. Traditional businesses from logistics, healthcare, to B2B software companies that don't embrace them risk falling behind. Over the last 9+ years, I've helped companies like Kustomer, Thankful, and Flip reshape how businesses deliver support. I've seen how phone systems can drain budgets, frustrate customers, and slow growth. At Hiver, we're rewriting that playbook with real-time AI that empowers people to collaborate, enhance customer experiences, while increasing team efficiencies by 40–50% out of the gate. If you're a CX, digital, or operations leader, let's connect. I'm always down to discuss what's working in automation or give a behind-the-scenes look at what 2,000+ companies are doing with AI in their inbox.

Experience

8 yrs 4 mos

Total Experience

1 yr 3 mos

Average Tenure

7 mos

Current Experience

Hiver

Enterprise Account Executive

Oct 2025 – Present · 7 mos · New York, New York, United States

HelpdeskGenerative AI for Customer ServiceCustomer Experience Management

Flip

Account Executive

May 2025 – Oct 2025 · 5 mos · New York, New York, United States · On-site

AI Voice TechnologyB2B SoftwareContact Center as a Service (CCaaS)AI AgentsConversational AI

Regal.ai

Account Executive

Mar 2024 – May 2025 · 1 yr 2 mos · New York, New York, United States

Agentic AI Agents & CCaaS
Secured the largest new business deal in company history

AI Voice TechnologyB2B SoftwareContact Center as a Service (CCaaS)AI AgentsContact Center TechnologyConversational AI

Reviewtrackers

Enterprise Account Executive

Jan 2023 – Jan 2023 · 0 mo

We enable CX leaders to consolidate unstructured customer interactions to listen, comprehend and make data-driven decisions.
Acquired by InMoment

B2B SoftwareContact Center as a Service (CCaaS)Customer Experience ManagementConversational AIVoice of the Customer

Avise inc

Account Executive

Aug 2021 – Dec 2022 · 1 yr 4 mos · New York City Metropolitan Area

We’re on a mission to help accounting & finance teams scale effectively by building a product that solves real accounting needs.

B2B Software

Thankful

Account Executive

Jun 2020 – Feb 2021 · 8 mos · New York, NY

Thankful is a sophisticated AI CX agent that transforms how eCommerce support is delivered.
This technology leverages machine learning to respond and disposition customer inquires.
Acquired by Gladly.

B2B SoftwareContact Center as a Service (CCaaS)AI AgentsConversational AI