Dec 2023 – Nov 2024 · 11 mos · Bengaluru, Karnataka

• While on a bucket list break, I did 5 things in 2024
• ◾️ Designed and built a 300 plant Automatic hydroponic farm
• ◾️ Made and sold Art
• ◾️Designed and Manufactured an Automatic Bottle filling machine for Peping (now available on Instamart, Zepto, BB)
• ◾️ Learnt 4 new tools: Blender, Fusion360, Basics of Woodworking, Industrial Electrical Design
• ◾️ Freelance Product Manager - Built 3 MVPs for different Startups

Mar 2022 – Dec 2023 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

• as an SPM, I created and grew the "Automations and Chatbot" vertical
• ◾️ Drove product strategy and roadmap execution, resulting in Automations & Chatbots contributing to 80% of BIK's overall revenue and boosting client revenues by 25-30%.
• ◾️ Led the ideation, design, and development of an Omnichannel, No-Code Marketing Automation Builder tailored for e-commerce applications, enabling seamless integration with platforms like Instagram, WhatsApp, and Shopify.
• ◾️ Launched and optimised sequential and generative AI chatbots to enhance customer engagement and drive conversions across multiple digital channels.
• ◾️ Managed a high-performing, cross-functional team of 25, including developers, designers, product managers, and associate product managers, structured into three specialised pods: Automations, Integrations, and Growth Widgets.

Jan 2021 – Mar 2022 · 1 yr 2 mos · Bengaluru, Karnataka, India

• ◾️ Owned the Experience for 100,000+ students and 500+ Mentors
• ◾️ Created and executed Roadmap for 4 Platforms (Operations, Mentor, Student, and School) to enable 3000+ Weekly paid Classes
• ◾️ Led a team of 5 Product Managers, 4 Designers, and 18 Developers
• ◾️ Created processes and Implemented Tools for 5 Operations Verticals, with 60+ Operations Executives, while maintaining contribution margin and CSAT (Pre-Sales, Sales, and Mentor Ops, Support, School Ops)
• ◾️ Created and Managed the Sprint Process, Document and KPI Library, Design System, and Internal Governance Process

Jan 2020 – Jan 2021 · 1 yr · Bengaluru, Karnataka, India

• ◾️ Built and managed the entire support vertical for a platform serving 800,000 daily active users, enhancing user experience and operational efficiency.
• ◾️ Developed a comprehensive support infrastructure that reduced the support contact ratio by 63% and lowered the cost per call by 25%, resulting in annual savings of $2 million USD for the company.

Nov 2018 – Dec 2019 · 1 yr 1 mo · Mumbai Area, India

• Set up the Trade-in, Refurbishment and recycle processes for smartphones with a vision to establish the standards of circular economy for smartphones in India
• Managed a team of 12 people to create Real-time Pricing Engine, Vendor and Consumer App (available on both Playstore and Appstore), CRM for Refurbishment Management of devices and Public API integrations of the entire platform
• Presence in 30000+ retail stores and 80% Apple Premium Resellers across India as white-tabled apps or API integrations for buyback

Apr 2017 – Oct 2018 · 1 yr 6 mos · Mumbai Area, India

• Research Profiles: Created extensive profiles for Market Competitors (Mobile, IoT, M2M and MVNO), MVNO Regulation Policies for multiple countries, IoT Application Environment
• Product and Market Requirement Document: Created PRD and MRD of MOVE roll-out versions, covering Architecture, Go-to-market Strategy, Sales estimates, and Recording Customer Experience
• Global Roll-Out Business Case: Worked in a team of 3 to develop an extensive and exhaustive business case, spanning over 16 countries, for the global implementation of the product. Post approval by the management, worked on Pricing Models and the Business Development in Indian Market, Managed client portfolios with the Business Development and Sales team. Awarded
• Performance Testing and Reporting Management : Created and managed a 3 phase testing plan of the network across 180+ countries to establish KPIs of the product

Jun 2016 – Apr 2017 · 10 mos · Mumbai Area, India

• As an Engineering Trainee, I focused on understanding the Global Hosted Contact Center environment. My first stint from June 2016 to October 2016 covered an in depth understanding of deployment of Contact Center Solutions and Upgrades of present hardware/platform

May 2014 – Aug 2015 · 1 yr 3 mos · Delhi Area, India

• Facilitating the On-Campus recruitment drive of over 100+ companies in the academic year 2015-2016

Jan 2013 – May 2016 · 3 yrs 4 mos

• As the Creative editor and Caricaturist of the college Newspaper, I was a member of a 7 person strong editorial team responsible for printing 4 quarterly editions, 2 fest special editions and formulating and executing a recruitment drive to select 6 new journalists from over 200 applicants