Aman Vaid

Director of Engineering

Cupertino, California, United States25 yrs 7 mos experience

Highly Stable

Key Highlights

Over 20 years of engineering leadership experience.
Expert in SRE and DevOps for telecom SaaS projects.
Proven track record in incident management and customer success.

Stackforce AI infers this person is a SaaS and Telecommunications expert with a strong focus on reliability engineering and incident management.

Contact

Skills

Core Skills

Reliability EngineeringDevopsIncident ManagementCustomer Success ManagementTestingProduct ManagementTechnical LeadershipTelecom Solutions

Other Skills

5GAgile MethodologiesAutomationAutomation StrategiesBudgetingCapacity TestingChange ManagementCloud ComputingComputer ScienceCritical ThinkingCustomer EngagementCustomer Relationship Management (CRM)DemosDesigningDevelopment

About

As the Director Engineering at Capgemini Engineering, I provide strategic leadership and technical guidance for complex SRE and DevOps projects in the SaaS and telecom domains. I collaborate with executives, product managers, and other stakeholders to align engineering efforts with overall business objectives and customer needs. With over 20 years of experience in leading and managing high-performing engineering teams, I excel at fostering a positive and collaborative work environment that encourages innovation, creativity, and professional growth. I have successfully delivered, deployed, and operated multiple SaaS and on-prem products for telecom clients across the USA, India, and Europe. I am also skilled at managing P1/P2 customer escalations, defining on-call rosters, and coordinating with feature teams and L1 support. My mission is to enable and empower my teams to achieve operational excellence and customer satisfaction.

Experience

25 yrs 7 mos

Total Experience

5 yrs 1 mo

Average Tenure

5 yrs 2 mos

Current Experience

Capgemini engineering

Director

Apr 2021 – Present · 5 yrs 2 mos · Cupertino, California, United States · On-site

Leadership and Strategy:
Provide strategic leadership in defining the technical vision and solutions for NA-NEP customer projects in area of SRE & Incident Command, DevOps, 5G and Deployments focusing on virtualization.
Collaborate with executives, product managers, and other stakeholders to align engineering efforts with overall business objectives.
Team Management:
Build, lead, and mentor a high-performing engineering teams for 4 accounts in area of Cloud SRE, Networking (Satellite and WIFI)Development and deploying Networking and 5G services for Service Providers . Fostering a positive and collaborative work environment that encourages innovation, creativity, and professional growth.
Manage and optimize resource allocation to meet project timelines and deliverables.
Project Management:
Oversee the planning, execution, and delivery of engineering projects using Kanban model.
Ensure projects are completed on time, within scope, and in adherence to quality standards.
Implement and maintain effective project management processes.
Collaboration and Communication:
Foster effective communication and collaboration between cross-functional teams, including product management, delivery team , talent acquisition and immigration
Communicate technical concepts and strategies to non-technical stakeholders.
Budgeting and Resource Planning:
Develop and manage the engineering budget.
Work with finance and other stakeholders to ensure effective resource planning and allocation.

User StoriesStrategic RelationshipsCustomer EngagementCritical ThinkingSoftware as a Service (SaaS)Infrastructure Services+48

Aricent technologies

3 roles

Senior Project Manager

Promoted

Aug 2011 – Apr 2021 · 9 yrs 8 mos · Gurgaon, India, Seattle, USA, Bayarea, USA · On-site

From 2018 to 2021, I spearheaded the seeding of Incident Command and SRE teams for a SaaS Collaboration Product Suite. I played a pivotal role in the continuous improvement of Incident Command and SRE processes, alongside team management. Driving projects focused on establishing and tracking metrics for incident detection, restoration, and resolution, I enhanced detection indicators for a more targeted response. Additionally, I designed tools to automate mitigation efforts, contributing to a significant reduction in incoming incidents and paving the way for operational optimization.During my tenure as a Customer Success Manager for Unified Messaging product from 2012 to 2017, I transformed the escalation process from reactive to proactive management. I built strong relationships with migrating accounts teams, facilitating smooth transitions to new releases and enabling new features. By collaborating closely with feature teams and Product Owners, I championed investments in self-servicability and auto-healing features. This strategic approach resulted in a remarkable 60% reduction in ticket volume to BU, a 95% reduction in Executive escalations, and a 40% reduction in L1 ticket volume.
Helped in establishing process and policies for transitioning product from Onprem to Cloud, Seeded SRE team to support Cloud deployment.
In 2017-2018, I served as a Program Manager for Monitoring, Alerting, Health, and Logging Services. I played a crucial role in seeding and managing the team, overseeing requirement management, and engaging with customers to ensure seamless service delivery during this tenure , i was also Presales Program Manager, meticulously tracking opportunities and driving the end-to-end RFP response process. My role involved ensuring timely submission and proactive follow-up on potential opportunities
As a Product Manager, I played a key role in driving customers for End-of-Life (EOL) discussions and successfully transitioning them to a new product line.

User StoriesStrategic RelationshipsCustomer EngagementCritical ThinkingSoftware as a Service (SaaS)Incident Management+5

Senior Technical Leader

Jul 2007 – Jun 2011 · 3 yrs 11 mos · On-site

As a Test Architect, was involved in leading release test planning, designing automation strategies, and establishing test labs. I've successfully managed Class 4/5 Softswitch release testing, developed a Python tool for performance testing, and consistently analyzed ROI for automation
As an accomplished Escalation Manager, I specialize in managing P1/P2 customer escalations. I am adept at defining on-call rosters to ensure comprehensive coverage. My role involves seamless coordination with feature teams and L1 support, guaranteeing swift and effective issue resolution.
As a Product Manager, I led product management efforts for multiple EBOP products. I prioritized customer requests and focused on enhancing serviceability and stability, effectively reducing operational costs for the product line.

TestingAutomation StrategiesPerformance TestingEscalation ManagementProduct Management

Technical Leader

Aug 2004 – Aug 2007 · 3 yrs · On-site

In charge of providing technical leadership for teams engaged in Performance, Capacity Testing, Upgrade Testing, and functional testing of IP Session Resource Broker. This includes overseeing RADIUS, COPS, TELNET south-bound interfaces, and JAVA RMI north-bound interface. Responsible for ATP verification at customer site, training customer testing team on product testing , configuration and analyzing logs

Performance TestingCapacity TestingFunctional TestingTechnical LeadershipTesting

Baypackets

Senior Member of Technical Staff

Jan 2004 – Aug 2004 · 7 mos · Noida, Uttar Pradesh, India · On-site

Test Lead responsible for testing VoIP products, developing test plans, setup end to end lab , executing test cases and training team members on features.

TestingVoIPTest Plans