Oct 2022 – Apr 2024 · 1 yr 6 mos · Remote

• Delivered personalised English coaching to international students and professionals through an online platform. Focused on building conversational fluency, pronunciation clarity, and cultural confidence, while also supporting learners in business and academic contexts.
• Key Skills & Responsibilities:
• Designed and taught customised 1:1 lessons based on learner goals and proficiency levels.
• Focused on pronunciation, accent reduction, and conversational confidence.
• Provided coaching in business English, professional communication, and interview preparation.
• Supported learners with academic English, reading comprehension, and grammar correction.
• Delivered detailed feedback on pronunciation, grammar, and sentence structure.
• Helped students improve fluency for both everyday interactions and professional settings.
• Adapted teaching methods for a wide range of cultural backgrounds and learning styles.
• Built long-term learner relationships through empathy, encouragement, and practical guidance.

Oct 2022 – Mar 2023 · 5 mos · Remote

• Worked on transcription and data-cleansing projects focused on Australian English audio. Reviewed and corrected computer-generated transcripts, ensuring accuracy in spelling, grammar, and pronunciation across large datasets used for speech recognition and AI training.
• Key Skills & Responsibilities:
• Transcribed and reviewed Australian English audio recordings for accuracy.
• Corrected automated transcripts, improving machine learning datasets.
• Identified and resolved inconsistencies in grammar, spelling, and pronunciation.
• Ensured transcripts met strict quality control and formatting standards.
• Contributed to AI and speech recognition projects requiring native-level accuracy.
• Developed exceptional attention to detail, listening skills, and linguistic precision.
• Strengthened understanding of how Australian English differs from global English variations.

Aug 2022 – Aug 2025 · 3 yrs · Remote

• Worked as a freelance Australian English voiceover artist, completing diverse projects for global clients. Delivered recordings for AI recognition datasets, YouTube videos, social media content (TikTok, Instagram Reels, YouTube Shorts), and e-learning dialogues.
• Key Skills & Responsibilities:
• Recorded sentences and scripts for AI recognition and machine learning projects.
• Provided professional voiceovers for YouTube videos, ads, and social media campaigns.
• Delivered e-learning dialogues with clear, engaging, and professional delivery.
• Maintained natural timing, clarity, and pronunciation suited to varied audiences.
• Edited and polished recordings for client-ready delivery.
• Drew on years of customer service experience to project empathy, warmth, and trust in voiceover work.
• Applied ESL teaching expertise to ensure clear, accessible pronunciation for international audiences.
• Consistently received client praise for professionalism, reliability, and voice quality.

Oct 2020 – Oct 2022 · 2 yrs · Remote

• Passionate and effective ESL Tutor providing engaging online lessons to international students and professionals. Helped learners improve vocabulary, reading comprehension, conversational fluency, and spoken English skills through personalised support and consistent feedback.
• Key Skills & Responsibilities:
• Delivered 1:1 lessons focused on conversational English, confidence-building, and fluency.
• Supported learners with business English, job interview preparation, and professional communication.
• Assisted with proofreading, reading comprehension, and academic or workplace English needs.
• Provided clear verbal and written corrections on pronunciation, grammar, and sentence structure.
• Adapted lessons to suit diverse cultural backgrounds and learning styles.
• Helped learners overcome language barriers to integrate more effectively in English-speaking environments.
• Strengthened student motivation by creating a supportive, empathetic learning environment.

Jun 2019 – Oct 2020 · 1 yr 4 mos

• I took a career break to support my relocation from Australia to India.

Oct 2017 – Jun 2019 · 1 yr 8 mos · Brisbane, Queensland, Australia

• Specialised in workers’ compensation claims, ensuring accurate processing, compliance, and communication with multiple stakeholders. Worked with injured workers, employers, and health professionals to manage claims effectively and provide clear guidance.
• Key Skills & Responsibilities:
• Assessed, processed, and managed workers’ compensation claims in line with compliance requirements.
• Acted as a point of contact for injured workers, employers, and healthcare providers.
• Investigated claim details, gathered documentation, and followed procedures for approvals or escalations.
• Ensured communication between stakeholders was clear, empathetic, and timely.
• Balanced high caseloads with strict compliance standards and deadlines.
• Contributed to continuous improvement by identifying process gaps and supporting team initiatives.
• Honed skills in compliance, conflict resolution, and stakeholder communication under pressure.

Jan 2017 – Oct 2017 · 9 mos · Brisbane, Queensland, Australia

• Provided frontline customer support for WorkCover Queensland, assisting employers and injured workers with policy, claims, and compliance enquiries. Handled high call volumes, logged claims, and supported Workplace Health & Safety Queensland through a secondment role.
• Key Skills & Responsibilities:
• Responded to inbound enquiries from employers, workers, and stakeholders regarding insurance policies and workers’ compensation claims.
• Assisted with setting up policies, managing renewals, and logging new claims.
• Delivered accurate information on compliance and entitlements under workers’ compensation legislation.
• Supported Workplace Health & Safety Queensland during a secondment, helping launch a new hotline for high-risk work licence renewals.
• Strengthened communication clarity, compliance knowledge, and call-handling resilience.
• Built empathy and problem-solving skills when assisting workers in stressful situations.

Feb 2016 – Jan 2017 · 11 mos · Brisbane, Queensland, Australia · On-site

• Progressed from customer service to specialist role within Australia’s leading natural health company. Managed high-volume inbound calls, processed orders, and later specialised in resolving complex customer issues including complaints, damaged goods, and freight claims.
• Key Skills & Responsibilities:
• Handled up to 100 inbound calls daily, placing product orders and providing support to healthcare practitioners.
• Developed expertise in supplement product knowledge and compliance requirements.
• Transitioned into a solutions role, specialising in escalated issues, complaints, and problem resolution.
• Investigated and resolved freight claims, damaged goods, and missing orders.
• Worked cross-functionally with warehouse, logistics, and sales teams to deliver solutions.
• Documented cases, monitored service levels, and ensured timely follow-up.
• Strengthened skills in problem-solving, complaint handling, and customer empathy.
• Built resilience and communication clarity in high-pressure environments.

Sep 2015 – Feb 2016 · 5 mos · Brisbane, Queensland, Australia · On-site

Jan 2015 – Sep 2015 · 8 mos · Greater Brisbane Area · On-site

• Provided front office and reservations support at a busy city hotel, ensuring a professional and welcoming experience for both leisure and business travellers. Balanced guest-facing service with administrative responsibilities in reservations and switchboard operations.
• Key Skills & Responsibilities:
• Delivered front desk services including guest check-ins, check-outs, and payments.
• Assisted with reservations management and updated booking systems.
• Operated the hotel switchboard, handling high call volumes with clarity and accuracy.
• Responded to guest enquiries, providing tailored support and local knowledge.
• Assisted management with administrative tasks and guest follow-up.
• Coordinated with housekeeping and F&B teams to meet guest needs.
• Strengthened multitasking, problem-solving, and communication skills in a high-pressure environment.

Jul 2014 – Dec 2014 · 5 mos · Coffs Harbour, New South Wales, Australia · On-site

• Provided front-line guest services and reservations support in a high-volume holiday park. Delivered a welcoming guest experience while managing bookings, handling enquiries, and coordinating with operations to ensure smooth day-to-day service.
• Key Skills & Responsibilities:
• Handled guest check-ins, check-outs, and activity bookings.
• Managed reservations via phone, email, and booking systems.
• Provided personalised customer service, ensuring guests felt welcomed and valued.
• Resolved guest enquiries and complaints with professionalism and empathy.
• Assisted with administrative duties, including payment processing and switchboard operations.
• Upsold accommodation and services to enhance guest stays.
• Collaborated with housekeeping and park staff to maintain smooth guest experiences.
• Strengthened communication, adaptability, and multitasking skills in a fast-paced setting.

Jul 2013 – Jan 2014 · 6 mos · Greater Brisbane Area · On-site

• Supervised housekeeping operations at a busy city hotel, ensuring high standards of cleanliness, presentation, and guest satisfaction. Coordinated daily room allocations, trained staff, and maintained compliance with brand quality standards.
• Key Skills & Responsibilities:
• Supervised and coordinated a housekeeping team across daily hotel operations.
• Ensured rooms and public areas met AccorHotels’ brand standards.
• Trained and coached staff on procedures, quality checks, and time management.
• Managed room allocations, inspections, and staff scheduling.
• Liaised with front office to prioritise room readiness for arriving guests.
• Maintained health, safety, and cleanliness standards in line with hotel policies.
• Developed skills in team leadership, quality control, and operational efficiency.

May 2011 – Jul 2013 · 2 yrs 2 mos · Greater Darwin Area · On-site

• Led front office operations for a busy international hotel, supporting the Front Office Manager and supervising reception, reservations, and guest services. Balanced leadership responsibilities with hands-on service, ensuring exceptional guest experiences and efficient daily operations.
• Key Skills & Responsibilities:
• Supervised front office staff and provided on-the-job coaching to team members.
• Handled escalated guest complaints with empathy and efficiency, restoring guest confidence.
• Oversaw daily operations including check-in/check-out, reservations, and switchboard.
• Monitored performance standards to align with AccorHotels service expectations.
• Coordinated with housekeeping, food & beverage, and maintenance for seamless operations.
• Managed VIP guest experiences and ensured accurate room allocations.
• Trained new staff in customer service, system use, and operational standards.
• Developed strong leadership, conflict resolution, and communication skills in a multicultural environment.

Nov 2010 – May 2011 · 6 mos · Yulara, Northern Territory, Australia

• Coordinated high-end tour groups at one of Australia’s leading Indigenous-owned tourism and hospitality organisations, based at Ayers Rock Resort. Managed group logistics, guest experiences, and partnerships with global travel providers including Princess Cruises and AAT Kings. Ensured seamless group operations, clear communication across departments, and premium guest satisfaction in a five-star environment.
• Key Skills & Responsibilities:
• Managed logistics for large tour groups (50–200 guests) in a high-volume five-star resort.
• Coordinated with sales, reservations, and operations teams to deliver smooth guest experiences.
• Liaised with international partners including Princess Cruises, AAT Kings, and other luxury travel operators.
• Delivered group briefings and ensured clear communication of itineraries, services, and schedules.
• Handled problem-solving on the spot, ensuring minimal disruption to guests.
• Built strong cross-cultural communication skills with diverse international travellers.
• Developed time-management and organisational skills under pressure.
• Contributed to guest satisfaction scores by ensuring premium service delivery.

Aug 2010 – Nov 2010 · 3 mos · Yulara, Northern Territory, Australia

• Front office receptionist at Ayers Rock Resort, part of Voyages Indigenous Tourism Australia. Provided five-star guest services in a high-volume environment, handling check-ins, reservations, and guest enquiries while ensuring smooth day-to-day front office operations.
• Key Skills & Responsibilities:
• Delivered premium customer service in a luxury desert resort environment.
• Managed guest check-ins, check-outs, and room allocations with accuracy.
• Handled high-volume switchboard and reservations enquiries.
• Assisted with guest itineraries, activity bookings, and local tourism advice.
• Resolved guest issues promptly to maintain satisfaction and loyalty.
• Built professional communication skills across international guest demographics.
• Developed strong multitasking and attention-to-detail capabilities.
• Collaborated with housekeeping and reservations to ensure seamless service.