Aug 2025 – Mar 2026 · 7 mos · Remote

Apr 2024 – Aug 2025 · 1 yr 4 mos

• Defined/Owned the product management & business analysis practice in the Americas
• Trusted product management advisor on healthcare, luxury, retail, financial clients & more
• Partnered with service line leads to ensure project support via product management
• Ensure teams are utilizing data to drive product thinking
• Create & manage product management process to leverage cross-collaboratively with team leads
• Lead multiple clients/teams with delivering successful B2B & B2C platform transformation projects
• Set the vision for the team by defining the strategic goals and roadmap for the company & clients
• Working cross-functionality with engineering teams, UX, and program management
• Make key investment decisions, including budget with products & key business decisions
• Lead a global community of product managers and business analysts to support continuous learning
• Lead onboarding strategy for product managers to new clients
• Partnered in an integrated WoW strategy that was to be supported by the company
• Composable knowledge & best practices

Jun 2022 – Jun 2024 · 2 yrs

• Spearheaded the product management practice to develop an approach to drive change & value
• Managed, lead and grew a team of 10-15 product owners & business analysts
• Responsible for defining “how” Product Management was/is utilized at the company
• Worked cross-functionally with business stakeholders to define contracts/SOW's
• Guide product managers activities throughout the company by setting necessary objectives
• Set actions & requirements for product managers to follow to take and facilitate and lead
• Communicate product vision across the company & share the product management strategy
• Lead teams by setting strategic direction by ensuring product goals are meeting market demands
• Identify challenges, facilitate change & roll out process improvements
• Created multiple process improvements across the company
• Participate in vendor selection for easier roadmap execution
• HLR documentation for easier requirement gathering process
• Created a BA & Product Owner decision tree
• Created career path matrix for Product Owners & Business Analysts

Apr 2021 – Jun 2022 · 1 yr 2 mos

• Created and set the tone for product management at Valtech
• Partnered with client stakeholders to define high level business requirements
• Created strategic multi-year/team roadmap that paved a plan for successful product iterations
• The glue of delivery team: UX, Project, Tech, QA and program
• Facilitated discovery sessions with our engineering teams to support requirement gathering
• Responsible for defining and delivering key milestones to client, such as MVP
• Expert in working cross functionality, in an extremely fast-paced environment

May 2020 – Mar 2021 · 10 mos

Aug 2019 – May 2020 · 9 mos

• Product owner for personalization efforts
• Developed and managed personalization roadmap efforts
• Partnered with third party vendors to ensure all personalization efforts were correct
• Scheduled A/B tests to track personalized performance
• Collaborated with UX team members to maximize the user experience
• Responsible for data reporting/sharing

Jul 2018 – Aug 2019 · 1 yr 1 mo · Memphis, Tennessee

• Product owner for specific features across all eCommerce channels for the customer
• Partner with UX, UI teams to map out weekly project plans
• Initiate digital strategy for the customer channel for eCommerce
• Manage digital developers with website implementation
• Lead project lifecycle strategy determining start of project, parties involved & deployment
• Partner closely with the CRM team to ensure email marketing strategies are executed
• Partner with analytics team to understand KPI’s for projects and ensure benchmarks are met
• Analyze and review reports using Omniture, Tealeaf & Responsys to identify trends and opportunities
• Lead Narvar e-mail strategy and implementation and execution

Sep 2016 – Sep 2018 · 2 yrs · Irvine, California

• Lead digital strategy for marketing/content & e-mail campaigns working with multiple departments
• Collaborate on CRM strategy
• Execute weekly project plans detailing workload for content teams to ensure benchmarks are met
• Lead project lifecycle strategy determining start of project, parties involved & deployment
• Partner closely with clients to ensure deadlines are met & executed accurately
• Drive brand-enhancing marketing strategies through digital marketing channels.
• Analyze, schedule, test & create e-mail campaigns using Selligent (ESP) & ReturnPath
• Manage email deployment calendars, project management calendars & design/content calendars
• Schedule & analyze A/B testing for e-mail campaigns

Aug 2010 – Jul 2016 · 5 yrs 11 mos · Columbus, Ohio

• Supervise the addition and approval for products/product features on Big Lots.com
• Partnered in the implementation and roll out of Biglots.com straddling two CMS platforms
• Integration of Oracle ATG/BCC platform
• Collaborate with the e-mail marketing channels to drive communication with members
• Cross-partnership with multiple teams on product implementation and promotion development
• Troubleshoot technical and operation issues within biglots.com
• Responsible for developing playbooks for eCommerce product set-up
• Execute weekly project plans detailing workload for the product content team and benchmarks
• Research and analyze business trends, customer data to identify new opportunities
• Implemented the eCommerce sample process for .com
• Analyze reports to optimize business performance for biglots.com using Omniture/Microstrategy