Jul 2022 – Jun 2024 · 1 yr 11 mos

Apr 2021 – Apr 2022 · 1 yr

• As Chief Delivery Officer at Iksula - a global leader in digital commerce solutions, I had full accountability for enterprise-wide delivery, technology transformation, and operational strategy. Reporting directly to the CEO and board, I provided C-level leadership to cross-functional teams across Technology, Service Delivery, Data, and Talent, driving client-centric innovation and profitability.
• Key Achievements:
• Transformed operational delivery by embedding automation, analytics, and end-to-end process reengineering; achieved a 250% growth in operations revenue and a sevenfold increase in profitability within one year.
• Orchestrated organization-wide digital initiatives, optimizing the Cost of Revenue by 25% and establishing scalable delivery frameworks for Fortune 500 clients.
• Led targeted new business acquisition strategies, resulting in 51% of operational revenues originating from new clients and verticals.
• Built and mentored a high-performance leadership team, championing agile practices, technology integration, and stakeholder alignment.
• Collaborated with the board and senior leadership on strategic funding, technology roadmap, and transformation mandates.
• Core Competencies:
• P&L Ownership - Technology Transformation - Client Strategy - Business Model Innovation - Board Reporting - Change Leadership - End-to-End Service Delivery - Automation & Analytics - Global Team Leadership - Enterprise Growth
• My tenure as CDO was defined by measurable impact, enterprise transformation, and a strategic focus on sustainable, scalable growth.

Jan 2017 – Mar 2021 · 4 yrs 2 mos

• As President and Global Head of Operations at Iksula, I was responsible for driving the business’ overall strategic growth, profitability, and client solutions worldwide. I provided executive oversight for service delivery operations covering e-commerce, content, analytics, and managed services, while spearheading market expansion and P&L optimization.
• Key Achievements:
• Revamped global operations, launching new service lines in response to market demand and acquiring several prestigious Fortune 500 clients, resulting in substantial business growth in the Americas, Middle East, and South Africa.
• Built and institutionalized a world-class Program Management Office (PMO), driving project delivery consistency, governance, and transparent KPI measurement across the enterprise.
• Embedded Lean and Six Sigma methodologies to establish a culture of continuous improvement, resulting in robust process efficiency gains and best-in-class service quality.
• Drove end-to-end accountability for financial performance, client satisfaction, and innovation adoption across teams and regions.
• Engaged at board and C-suite level on expansion strategy, enterprisewide operational risk, and major client solutioning.
• Core Competencies:
• Global Operations Management - Business Transformation - P&L Leadership - Go-to-Market Strategy - E-commerce Solutions - Program Management Office - Lean Six Sigma - Client Acquisition - Enterprise Scale-Up - Board-Level Communication
• As President, I delivered strategic growth and operational excellence, combining market intelligence, team empowerment, and a strong focus on client value.

Dec 2010 – Nov 2015 · 4 yrs 11 mos · Noida, Uttar Pradesh, India

• As Vice President and Head of Operations, I led business delivery and service excellence for Thomson Reuters’ Legal Process Outsourcing (LPO) business across India. Accountable for revenue growth, client engagement, and large-scale team leadership, I reported directly to the global executive team.
• Key responsibilities:
• Oversaw full P&L for a $30 million portfolio, delivering sustained revenue growth and profitability in a dynamic legal-tech industry.
• Directed a multi-location organization covering service delivery, compliance, transformation, human resources, and business critical functions, ensuring rigorous quality standards and operational resilience.
• Developed and embedded data-driven processes and technology solutions, driving continuous improvement in delivery, automation, and client value.
• Built high-performance teams and instituted best practices for client onboarding, risk management, and strategic partnership development.
• Led ISO 27001:2005 certification and compliance efforts, partnering with global stakeholders on risk, data protection, and operational excellence.
• Key achievements:
• Successfully grew business revenues and expanded service scope to new high-impact legal support domains.
• Established a scalable delivery model, improved operational efficiency, and reduced delivery risk by modernizing workflows and talent strategy.
• Recognized for leading client-facing initiatives that improved satisfaction, compliance, and retention.
• Core competencies:
• Operational Leadership | P&L Management | Legal Process Outsourcing | Global Service Delivery | Risk and Compliance | Team Building | Change Management | Client Engagement | Technology Enablement | Business Transformation
• This experience shaped my ability to deliver executive outcomes in large, matrixed enterprise environments, build scalable operations, and lead transformation at the intersection of technology and professional services.

Nov 2009 – Dec 2010 · 1 yr 1 mo · Noida, Uttar Pradesh, India

• As Director and Head of Operations, I led the expansion and transformation of Global Delivery Services at Pangea3 during its integration with Thomson Reuters. I was accountable for end-to-end operations, organizational growth, performance measurement, and compliance in a rapidly evolving legal outsourcing environment.
• Key responsibilities:
• Directed operations, profitability, talent strategy, and client service delivery for Global Delivery Services.
• Led HR, business excellence, quality, process automation, and continuous improvement initiatives.
• Oversaw business continuity planning, compliance, and risk mitigation across multiple delivery sites.
• Implemented measurement systems and analytics, driving data-informed decision making and operational transparency.
• Built, reorganized, and scaled cross-functional teams with an emphasis on collaboration, accountability, and client success.
• Partnered with functional and executive leadership on transformation, organizational restructuring, and stakeholder management.
• Key achievements:
• Expanded delivery capacity and operational scope, supporting substantial revenue and client growth.
• Drove transformation from a functional, siloed structure to a robust, matrixed organization with a high-performance culture.
• Designed and embedded business excellence frameworks and Six Sigma analytics, resulting in measurable gains in efficiency, quality, and client satisfaction.
• Elevated talent engagement and retention through proactive HR strategies and leadership development.
• Core competencies:
• Operational Leadership | Global Service Delivery | Change Management | Organizational Transformation | Business Excellence | Talent Strategy | Six Sigma Analytics | Compliance | Risk Management | Client Service Delivery
• This role established the foundation for scalable, compliant, and high-impact operations, aligning global teams and processes to business growth in a fast-paced, client-driven market.

Jun 2008 – Oct 2009 · 1 yr 4 mos · Noida, Uttar Pradesh, India

• As Director and Global Head of the Program Management Office at Satellier, I was responsible for designing and leading the project management structure for the world’s leading CAD and BIM solutions provider. I developed and institutionalized the "hub and spoke" program management model to enhance governance, quality, and delivery outcomes for clients in the AECO, real estate, and government sectors.
• Key responsibilities:
• Established and led the PMO, overseeing project governance, risk management, and cross-departmental collaboration.
• Designed policies and standardized frameworks for project planning, KPI measurement, and stakeholder reporting across global teams.
• Directed program scheduling, resource allocation, and project portfolio management covering multi-location client implementations.
• Collaborated with executive leadership and clients to shape strategically important initiatives and ensure successful project outcomes.
• Developed training and upskilling programs to strengthen organizational project management capabilities and foster a culture of accountability.
• Key achievements:
• Improved quality and client delivery timeline adherence by 30 percent through streamlined processes and disciplined project execution.
• Created a central point of review and communication for all major project activities, resulting in better issue resolution and stakeholder transparency.
• Supported the expansion of Satellier’s client base by enabling scalable, repeatable excellence in project delivery.
• Core competencies:
• Program Management Office Leadership | Project Governance | Cross-Functional Team Leadership | Project Portfolio Management | Process Optimization | Performance Metrics | Client Delivery | Training and Upskilling | Stakeholder Engagement | AECO Solutions
• This experience reinforced my track record in building, scaling, and optimizing project and program management functions to deliver high-impact business value.

Feb 2004 – Jun 2008 · 4 yrs 4 mos

• I led the Transactional Banking, Insurance, Pre Media, and Legal operations verticals as the Delivery Head. In this role, I was responsible for the business strategy, P&L, Client Management, Process Improvement, Project Management, Implementation of Six Sigma tools, and team management and overall client satisfaction. Worked closely with the India Head and President on Business Strategy.
• Achievements:
• Grew top line and profitability. Hit the first 1Mn. USD per month account revenue in Legal. Achieved the lowest rate of attrition in the company. Awarded the RR Donnelley award for Leadership.

Feb 2004 – Jun 2008 · 4 yrs 4 mos

• I launched the Management Information Division at OfficeTiger. I worked closely with all the business vertical heads in mapping the business workflows for each vertical and used the process mapping to functionally architect of the award-winning workflow solution tTrack. Led data collection, analysis, and reporting org. Wide. Improved reporting efficiencies and data transparency leading to an increase client satisfaction score by 30%

Nov 2000 – Feb 2002 · 1 yr 3 mos

• I supported the HyperQuant Management team with data analytics, process mapping (travel industry), technical writing, and management reporting. I set the periodicity of reporting organization wide. Reduced effort in report generation by almost 50% by porting data to SQL databases.

Jul 1995 – Sep 2000 · 5 yrs 2 mos

• As a Business Analyst, I was responsible for financial reporting, data and financial audits, financial reconciliations, process mapping, and process improvement initiatives. I led improvement in financial reconciliation processes by time savings and output quality of more than 20%.
• As Project Manager, I led key consulting projects and reported directly to the Management Partners.