Jan 2025 – Present · 1 yr 4 mos · New Delhi, Delhi, India

Sep 2021 – May 2022 · 8 mos · India

• As an accomplished professional, I have administered business development and sales of a complete range of services to Tier 1, Tier 2, and Tier 3 customers PAN India. Reporting directly to the Founder and CEO of the company, I have been responsible for acquiring the business of After Sales Services from renowned companies like Black and Decker, Anchor-Panasonic, Harkin, Harman, Therefab, Zopper, and STC-Swaroop.
• In my role, I have successfully onboarded LG and Godrej for SPD business in the company, showcasing my ability to forge and manage strong partnerships with major players in the industry. Additionally, I have organized training sessions for technicians, not only in technical areas but also in softer skills like conduct and etiquettes, to ensure customer delight.
• Through my efforts and leadership, the company has been ranked as India's number 2 for providing AMC services for products such as TV, washing machine, and other white goods. This achievement is a testament to my track record of driving business growth and delivering exceptional service.
• Overall, my goal is to continue leveraging my skills and experience in business development and sales to drive growth and success for organizations while maintaining a focus on delivering exceptional customer service.

Jan 2020 – Aug 2021 · 1 yr 7 mos · New Delhi, Delhi, India

• During my entrepreneurial journey, I established a successful E-commerce business that specialized in selling a wide range of FMCG items. Through this venture, I utilized E-commerce processes on leading platforms such as Amazon, Flipkart, Meesho, and my own website to deal in various consumer items. However, after achieving my goals as an entrepreneur, I transitioned to a career in the private sector.
• In my current role, I bring the same entrepreneurial mindset and passion for delivering exceptional service to my work in the private sector. I have experience in Sales, Business Development, After Sales Services, Customer Engagement, Dealer & Distributor Management, Business & Market Intelligence, Brand Management, Product Management & Promotion, and Vendor Management across Electronics, Telecom, FMCG & FMCD Industry. I have a proven track record in building solid sales infrastructure, expanding market penetration, and delivering immediate results while building credibility and rapport with new and existing customers.

Oct 2016 – Dec 2019 · 3 yrs 2 mos · Greater Delhi Area

• Headed the end-to-end Strategic Planning & Leadership, Sales & Marketing, Business Development, Brand Management, After Sales, Product Management, Business Analytics, Channel Management, Revenue Augmentation, New Customer Acquisition, Sales Budgeting, Market Research & Analytics, Training & Development and People Management
• Steered the formulation and implementation of sales strategies for achievement of top-line & bottom-line targets
• Gathered and utilized customer’s feedback & personal network to develop marketing intelligence for generating leads
• Analyzed competition through market information to finalize the marketing strategy
• Coordinated with financially strong and reliable channel partners, resulted in deeper market penetration
• Increased retention of customers by achieving quality norms and resolved their issues to attain high customer satisfaction
• Handled B2B clients like Philips, Halonix, Havells, NTL, Compact Lighting, Hero Moto Corp, Lumax Lighting, Nissan Auto, TVS Motors and also provided After Sales support to them
• Developed numerous General Lighting Key Accounts such as Philips, HQ Lighting, NTL Electronics, Compact Lightings & several others in LED General lighting categories in Tier 1 level
• Handled General Lighting key accounts over 50 in Tier 2 categories in 4 different zones
• Involved in set-up of Northern India Operations including Sales Team from scratch
• Developed dealers and distributors for Automotive Lighting on PAN India basis
• Attended 10th Auto Lighting Summit – organized by FADA which was held at Le-Meridian in Feb’18
• Assigned as Core Member of ISOL Lighting – 2017 which was organized by ICAT

Jan 2016 – Oct 2016 · 9 mos · Greater Delhi Area

• (Led Division)
• Augmented the sales of Tube Lights, Bulbs and Downlights to OEMs & Dealer Distributor Network with After Sales support
• Registered the company at Flipkart and Amazon
• Created multiple new dealers and distributors in NCR Region for lighting products
• Developed and handled multiple key accounts such as Wipro Lighting, CEMA Lighting, Venture Lighting & others in General Lighting LED category
• Introduced CDIL in International Export Market (Lighting Division)

Dec 2012 – Jan 2016 · 3 yrs 1 mo · Gurugram, Haryana, India

• Handled Key Accounts like Hero Cycles, Nestle, Rico Auto, McDonalds, to name a few and in Government Sector – Energy Efficiency Services Limited (EESL) Government of India, PWD & CPWD
• Managed multiple exhibitions for the company in Russia, Dubai & India successfully
• Achieved enlistment in approved vendor list in EESL Department for Supply of Goods to Govt. of India
• Executed multiple tenders over 50 Crores across North-East part of India from Railways, EIL

Jan 2012 – Dec 2012 · 11 mos · Noida, Uttar Pradesh, India

• Spearheaded the business development and business analytics and prepared financial charts quarterly and annually
• Developed key accounts such as Taxi for Sure, Tata AIG Insurance, Titan and others in mobile advertising clients
• Assigned as Core Member of Content Partner such as Hungama Music, Shermaoo, Saregama Music and Times Internet

Jun 2009 – Dec 2011 · 2 yrs 6 mos · Greater Kolkata Area

• Responsible for Business Intelligence for Entire Eastern India
• Shouldered responsibilities of handling ICR, LUT and Long distance analysis
• Created and implemented Marketing Strategies for quality Gross Adds
• Received MD’s Award for best project for Revenue Enhancement through Sanchaya program
• Awarded with Marketing Excellence Award for best results in Product Promotions

Apr 2004 – Apr 2007 · 3 yrs · Greater Delhi Area

• Objective of the business was to Export FMCG products to Hong Kong
• Exported 2 containers per month on average successfully
• Developed several customers in Hong Kong