Jul 2021 – Apr 2023 · 1 yr 9 mos · Bengaluru, Karnataka, India

Mar 2018 – Jul 2021 · 3 yrs 4 mos · Pune, Maharashtra, India · On-site

• Manage and oversee all HR operational processes related to employee lifecycle in alignment with regional compliances and organizational policies.
• Design/Maintain and monitor the service level KPIs and SLAs as defined for the processes.
• Accountable for work allocation and ensure focus on improving the team’s productivity & deliver high efficiencies with mechanism to effectively measure performance metrics.
• Administer and maintain related data points and ensure 100% accuracy and data integrity.
• Manage any queries escalated and ensure that issues are dealt with organizational guidelines and within defied timeline's.
• Quarterly review of targets and performance standards expected from the Shared Services organization.
• Participate and lead in both internal and external audits as in when required.
• Drive the evolution of the HR shared services function and develop a future focused HRSS strategy.
• Identify and deliver service improvement activity through employing process improvement methodologies, application and innovative thinking.
• Work with key stakeholders and customers to continuously evaluate the HRSS service, monitoring feedback and operational activity to improve the overall service.