Amol Upadhyay — Associate Consultant

"Data is the new oil, but insight is the engine that drives innovation." With over 8 years of experience in the IT industry, I specialize in Software Testing, Business Intelligence, and Generative AI analytics, delivering precise, actionable insights and ensuring high-quality software experiences across web-based, client-server, and AI-driven platforms. Currently, I serve as a Generative AI Annotation Analyst at Covalen Pvt Ltd. (onsite at Meta, Dublin), where I focus on data annotation, quality assurance, training, and workflow optimization for English and Hindi datasets, supporting cutting-edge AI projects that power real-world applications. Throughout my career, I have contributed to multiple domains, including software QA, automation testing, BI analytics, and CRM data management, using a diverse set of tools and technologies such as Python, R, Power BI, PostgreSQL, Playwright, Cucumber, Selenium, Rest Assured, MS Excel, SPSS, Jupyter Notebook, Dynamics 360, and Jira. I have successfully led and mentored teams, conducted training sessions, and designed data-driven solutions that enhance operational efficiency and decision-making. My Highlights and Achievements: 🔹Accurately annotated and validated high-volume multilingual datasets for AI model training, ensuring superior quality and consistency 🔹Developed interactive BI dashboards and performed predictive analysis using Python, R, and Power BI, translating complex data into actionable business insights 🔹Designed automated testing frameworks and scripts for web applications using Playwright, Cucumber, and JavaScript, improving test coverage and reducing deployment errors 🔹Led teams of QA engineers and analysts, mentoring them to achieve project goals on time with high accuracy 🔹Implemented CRM-based analytical workflows and integrated multi-source data to support conference, e-learning, and virtual office applications 🔹Conducted advanced research on consumer behavior, machine learning applications, and AI data annotation best practices to improve processes and productivity 🔹Delivered engaging presentations and technical guidance to teams and management, driving informed decision-making and knowledge sharing I am passionate about leveraging data and technology to solve real-world challenges, optimize workflows, and support innovation in AI, software QA, and analytics. If you are a recruiter, hiring manager, or professional in AI, data analytics, or software quality domains, let’s connect and discuss how we can create smarter, data-driven solutions together.

Stackforce AI infers this person is a Data Analytics and AI Specialist with expertise in Software Testing and Business Intelligence.

Experience: 9 yrs 2 mos

Skills

Generative Ai
Quality Assurance
Customer Support
Client Relations
Business Intelligence
Data Analysis
Software Testing
Automation Testing

Career Highlights

Expert in Generative AI and data annotation.
Proven track record in delivering actionable business insights.
Strong leadership in QA and automation testing.

Work Experience

SWORDS SECURITY SERVICES LIMITED

Customer Service Representative (1 yr 2 mos)

Bricsa Consulting

Business Intelligence Analyst (2 yrs)

QA InfoTech - Your Software Testing Partner

Software Test Engineer (4 yrs 9 mos)

Education

Master of Science - MS at National College of Ireland

Bachelor of Technology - BTech at Dr. A.P.J. Abdul Kalam Technical University

10+2 at Indian Certificate of Secondary Education

Amol Upadhyay

Associate Consultant

India9 yrs 2 mos experience

AI ML PractitionerAI Enabled

Key Highlights

Expert in Generative AI and data annotation.
Proven track record in delivering actionable business insights.
Strong leadership in QA and automation testing.

Stackforce AI infers this person is a Data Analytics and AI Specialist with expertise in Software Testing and Business Intelligence.

Contact

Skills

Core Skills

Generative AiQuality AssuranceCustomer SupportClient RelationsBusiness IntelligenceData AnalysisSoftware TestingAutomation Testing

Other Skills

Data AnnotationAI Output ValidationProblem SolvingCommunicationPythonRPower BIPostgreSQLMachine LearningBI DashboardingCRM IntegrationManual TestingPlaywrightJavaScriptCucumber

About

Experience

9 yrs 2 mos

Total Experience

3 yrs 4 mos

Average Tenure

2 yrs 5 mos

Current Experience

Swords security services limited

Customer Service Representative

Oct 2022 – Dec 2023 · 1 yr 2 mos · Dublin, County Dublin, Ireland

As a Customer Service Representative, I ensured excellent client experiences by managing inquiries, resolving issues efficiently, and maintaining high service standards in a fast-paced environment.
Responded promptly to customer queries, providing accurate information and solutions
Maintained detailed records of customer interactions to improve service tracking
Assisted in streamlining service processes, enhancing overall client satisfaction
Handled challenging customer situations with professionalism, ensuring positive outcomes
Supported team coordination to meet service targets and performance metrics
Contributed to training new hires on company policies and customer service protocols
Customer Support, Client Relations, Problem Solving, Communication, Issue Resolution, Service Documentation, Team Coordination

Customer SupportClient RelationsProblem SolvingCommunication

Bricsa consulting

Business Intelligence Analyst

Mar 2020 – Mar 2022 · 2 yrs

As a Lead QA and BI Analyst, I analyzed complex conference and virtual summit datasets, transforming raw data into actionable insights and interactive dashboards to guide strategic decisions.
Applied Python and R to perform advanced data analysis and implement machine learning models for predictive insights
Designed interactive and visually engaging BI dashboards using Power BI and Jupyter Notebook to communicate findings effectively
Extracted, managed, and analyzed data from multiple sources using PostgreSQL for accurate reporting
Integrated CRM solutions with Dynamics 360, streamlining data management for the Conference Database Analytical Program
Mentored a team of three QA engineers, managing priorities, performance, and daily operations in an agile environment
Worked with developers, product managers, and teams on Microsoft Teams and Slack to deliver high-quality outputs on schedule
Enhanced software testing and deployment strategies to ensure data integrity and project success
Python, R, Data Analysis, Power BI, PostgreSQL, Machine Learning, BI Dashboarding, CRM Integration, QA Leadership, Agile Project Management

PythonRData AnalysisPower BIPostgreSQLMachine Learning+3

Qa infotech - your software testing partner

Software Test Engineer

Apr 2015 – Jan 2020 · 4 yrs 9 mos · Noida

As a Manual and Automation Tester, I ensured high-quality software delivery across LMS, virtual office, and e-learning platforms, leveraging automation frameworks and meticulous testing processes to enhance application reliability.
Conducted detailed manual testing for complex features, ensuring comprehensive coverage of requirements
Developed automated test scripts using Playwright and JavaScript for web applications, improving test efficiency and accuracy
Designed effective Cucumber test scenarios to expand automated coverage for critical projects
Coordinated with developers, business analysts, and stakeholders to resolve issues and ensure robust software quality
Led a team of three testers for six months, delivering client requirements on time while maintaining quality standards
Implemented automated testing frameworks for projects including LaunchPad Plus LMS, Sococo Virtual Office, and MindTap e-learning applications
Provided detailed progress reports and updates, ensuring transparent communication with senior management and stakeholders
Manual Testing, Automation Testing, Playwright, JavaScript, Cucumber, QA Leadership, Test Script Development, Bug Tracking, Agile Methodologies, Software Quality Assurance