Kushal Kumar Pandey — Program Manager
I’m a results-oriented professional with 5+ years of experience across IT Services, EdTech, and E-commerce, currently working as a Program Manager – Delivery Operations at Great Learning. My current role is an incredible learning journey — giving me hands-on experience in program governance, stakeholder coordination, and delivery excellence within a fast-paced, learner-centric environment. Before this, I worked at HCL Technologies in the Delivery Management Office (DMO) and Delivery Quality Assurance (DQA) functions, where I contributed to project governance, service reporting, process optimization, and data accuracy during large-scale Agile transformations. Starting my career in customer support and IT service operations, I’ve steadily transitioned into project coordination and analytics, working closely with cross-functional and leadership teams. I bring a structured, analytical, and Agile mindset, supported by strong foundations in ITIL, Lean Six Sigma, and project documentation. As a Certified Scrum Master (CSM), I practice servant leadership — helping teams stay unblocked, fostering collaboration, and driving efficient delivery. I’m also proficient in ServiceNow, Jira, Excel/Google Sheets, Salesforce, and PowerPoint for data tracking, reporting, and process insights. Core Competencies: • Program & Project Coordination • Delivery Governance & Stakeholder Management • SLA & KPI Tracking, Data Quality & Audit Prep • Agile Ceremonies & Sprint Planning • Process Improvement (Lean Six Sigma White Belt) • Tools: ServiceNow, Jira, Excel, Google Sheets, Salesforce, PowerPoint I’m passionate about continuous learning and operational excellence — currently deepening my skills in Data Analytics, Agile Project Management, and Business Process Improvement to grow into senior roles like Project Manager, Business Analyst, or Delivery Excellence Consultant. Let’s connect if you’re building agile, data-driven teams, or share an interest in delivery transformation, collaboration, and growth.
Stackforce AI infers this person is a Program Manager with expertise in IT Services and EdTech, focusing on delivery operations and customer support.
Location: Delhi, India
Experience: 5 yrs 4 mos
Skills
- Program Management
- Delivery Governance
- Project Management
- Service Delivery Management
- Customer Service
Career Highlights
- 5+ years in IT Services, EdTech, and E-commerce.
- Certified Scrum Master with a focus on servant leadership.
- Passionate about continuous learning and operational excellence.
Work Experience
Great Learning
Program Manager - Service Delivery & Operations (7 mos)
HCLTech
Program Management Office Analyst (2 yrs 7 mos)
Various (Jumbotail Technologies Pvt. Ltd., BYJU’s, GNET Institute)
Customer Service & Operations Specialist (Contract Roles) (2 yrs 2 mos)
Education
Bachelor of Technology - BTech at Dr. A.P.J. Abdul Kalam Technical University
Intermediate at Army Public School (APS)
High School Diploma at Army Public School (APS)
