Jun 2020 – Aug 2021 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Writing Knowledge-based articles and Software Design Documents has never been my forte, but it's never too late to make it one. After all, presenting the source of truth for a company's product or service to its customers is quite surreal and fascinating! My most essential responsibilities here included:
• Building their helpdesk using the Intercom Articles platf
• Building their helpdesk using the Intercom Articles platform
• Documenting end-user and/or internal user facing KBAs (Knowledge-Based Articles)
• Maintaining the user manuals/guides for all the SenseHawk products and solutions
• Collaborating with the tech teams to create SDDs (Software Design Documents)
• Maintaining the weekly release notes for all kinds of product launches and/or feature updates to meet client deliverables
• Gathering and analyzing technical and product information from various sources to document new or changing product functionalities (specs) and the teams’ plans to build it (timeline, goals, etc.)
• Working closely with the marketing team, transcribing solar webinars hosted by SenseHawk and drafting them into marketing articles
• Proofreading and reviewing all kinds of documentation created by others
• Publishing and maintaining templates for written documentation, ensuring a consistent ‘look and feel’ across the entire website/helpdesk content

May 2019 – Jun 2020 · 1 yr 1 mo · Bengaluru Area, India

• Maybe it's the confidence of 1.2 years speaking, but I've never been happier and more satisfied with my work. Exploring through quite a few startups in a lookout for growth and ending up polishing myself enough to be ready. Right now, I am. And hence, I've joined an editorial firm whose name goes throughout the country and beyond. Writing for the world-known magazine of the states, CIOReview, is not just polishing my language but making me a more confident and developed writer by the day. This is a long-term settlement now. If this doesn't make me a better writer, nothing else ever could have.
• I choose to keep my language efficient. That is to say, keeping it accurate, keeping it clear.

Dec 2018 – May 2019 · 5 mos · Dover, Delaware Area

• I want to be a competent professional to endeavor for continuous improvement and excellence both personal as well as professional, and benefit the organization through efficient utilization of resources and provide 212 degrees - The Extra Degree quality work within least possible time. I've acquired the skills that often take years to develop among customer service professionals, but it seemed to come absolutely naturally to me. I am quite committed to delivering according to your expectations, or even beyond.

Jul 2018 – Dec 2018 · 5 mos · Bengaluru Area, India

• CoinMark India is a Software development company that provides Blockchain and Cryptocurrency-related products and services of exchange, data, and market trends to millions across the entire globe.
• With my present role, I aspire to gain profound awareness of this specified technology alongside its rapid advancements. Being in this blockchain startup, I will be looking forward to a vision of the future, not technology.

May 2018 – Jul 2018 · 2 mos · India

• Esthan is a leading PR agency that specializes in growing IoT, Machine Learning and Big Data analytics businesses. We offer our marketing services to connected technology companies by getting them featured on the most authoritative publications in the world while developing their overall Brand and SEO. We use industry influencers to reach the potential audience and spread awesome words about your brand.
• This position will not just bring out the best of my marketing skills, but also enhance my knowledge about today's most widely used technologies namely IoT, BigData and Blockchain. The science of today is the technology of tomorrow. Let's bring in some good changes this time.

May 2017 – Jul 2017 · 2 mos · Kolkata Area, India

• The primary focuses were data analysis, the development of insights, and thereby creatively utilizing them to create value for the user. This internship literally taught me how to write something worth reading alongside doing something worth writing about.

Jul 2015 – Dec 2017 · 2 yrs 5 mos · Bhubaneshwar Area, India

• AIESEC is the world's largest non-profit youth-run organization. It is an international non-governmental not-for-profit organization that provides young people with leadership development, cross-cultural global internships, and volunteer exchange experiences across the globe. The organization focuses on empowering young people to make a positive impact on society. The AIESEC network includes approximately 27,000 members in 127 countries
• With AIESEC, I’ve learned something or the other in every step. I’ve grown to be a better person every while in this organization.
• Leading a department with 52 people and placing myself in every other shoe now and then, I definitely understand people better than anyone else can.
• Before you can win, you have to believe you are worthy. AIESEC is that belief.