Anchal Sikri — Operations Associate

I am a Program and Operations leader with 7+ years of experience driving operational excellence, customer experience transformation, and global support operations. Currently at Adobe, I lead support operations across APAC and EMEA, managing a high-performing team and driving measurable improvements in customer satisfaction and operational efficiency. My work focuses on scaling support organizations, optimizing processes, and using data-driven insights to improve customer outcomes. Over the course of my career I have: • Improved CSAT from 85% to 94% through operational transformation initiatives • Reduced resolution timelines by 34% through process redesign • Scaled global support teams and expanded regional coverage across APAC and EMEA • Led cross-functional programs impacting customer experience and operational performance My expertise lies at the intersection of: • Program Management • Operations Strategy • Customer Experience (CX) • Change Management • Global Support Operations I enjoy solving complex operational problems, building high-performing teams, and designing systems that scale. I’m particularly interested in opportunities where operations, strategy, and customer experience intersect.

Stackforce AI infers this person is a Customer Experience and Operations leader in the SaaS industry.

Location: Delhi, India

Experience: 8 yrs 1 mo